Sports Tech Avaliações 

Updated 1st Aug 2020.
I had a very poor buying experience with this company. After buying a crosstrainer via their Amazon Market Place Portal, the order was cancelled after they had told me it had been depatched, they even sent me a tracking number. No reason for the cancellation was given and no apology or response from the company after they had told me it was despatched except for the cancellation notice.
Update 1st Aug 2020.
After complaining yet again to Amazon I finally gained a response from Sportstech (Note, not an apology) stating the order was cancelled because they couldn't send it to the Isle of Man. (I had paid £49 for delivery). Funny that, because I bought another brand from another German based company operating from the UK and had that shipped to me for just £40.

If I have read the reviews I would have avoided this company. When saying reviews I mean the reviews on "Sports Technology" seems to be intended for Sports-tech.uk

Anyway, I have ordered a dumbbell set from this company in the end of June. They were encouraging the customers on the website to hurry to meet the next delivery which was 10th July in my case. It has not arrived on 10th July, I have not received any delivery information for a long time. Then I received a post towards the end of July that was notifying me my delivery was being delayed. By that time I have sent many emails to ask for delivery information otherwise to cancel my order but I have not received any response. After a few cancellation requests by email I received my dumbbell set on 27th July. Finally after the delivery, they have decided to respond my cancellation request and said it is not possible because it was delivered on 27th July and they have admitted they are behind with processing of all inquiries. My problem is why are you not telling your customers before the purchase that they can expect significant delays?
If you need some sort of reliable information about delivery this is not the company you would like to deal with. Delay can be caused by Covid 19 but it is their decision not to be honest with the customers.

Awful experience of this company. I purchased a product that - though not faulty in any way - did not work in my property. As such, I contacted the company immediately to ask to return it and get a refund. Despite having sent them three emails, no one has responded. Their website has no contact details other than an email address. I am now having to seek alternative means to get a refund of a product I do not want. Steer clear of this company.

I went through the same experience as everybody else so I will not tell you what happened. Like most of you I have tried to get in touch with the company with no success.
I originally ordered an exercise bike from SPORTSTECH, so yesterday I decided to write to them and complain about their third party vendor INNOVAMAXX and boom I got a reply! see below

I ordered by bicycle on the 14.04.20 and the website stated that the bicycle would be available from the 22.05.20. I emailed them several times and asked them for an update, absolutely nothing. To be honest I do not want to wait anymore and today I have found out that the order would not be available until the end of June so I have cancelled the order.
I told them to check TRUSTPILOT because they were receiving a lot of negative reviews.
I hope this helps others.

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Dear customer, Regarding your order we have a message for you. Due to the situation caused by Covid-19, there are enormous problems with the transport of goods worldwide - we have not been spared either. Unfortunately, we cannot respect the planned shipping date, we are sorry. Your ordered sports equipment would now leave our premises on 25.06.2020 and arrive a few days later. You want to cancel your order due to the delay? Then please send us an email to: lieferverzug @innovamaxx.de. Please note that you will receive an automatic shipping confirmation if you have placed the order via Amazon. This message is sent directly from Amazon and we cannot bypass it - I ask you to ignore it. You will of course receive a shipping notification on the above mentioned date at the appropriate time. We are sorry for the inconvenience. Best regards, Patrick Pristaff Innovamaxx GmbH

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