The best radiators. Really good website easy to order and the lowest price . In some cases half the price of elsewhere. Delivered really fast too. Used to buy them from wickes but direct is actually easier and cheaper. Recommended.

Excellent service and friendly on the phone.

The mobile website is so stressful to use.

There’s a flicking banner that’s always present. It can’t be turned off. It’s extremely off putting.

Also a message us tab that can’t be dismissed. It just obscures your view, how many people actually use that?

Too much going on and very stressful to use. Very poorly designed and more concerned with marketing pressure gimmicks than customer experience.

I like Stelrad but have shopped elsewhere, I just couldn’t stand it.

Great radiators and great service.

Excellent service - I initially order wrong radiators. They quickly changed order for me / refunded difference etc. Great radiators too. Thanks!

Good communication re the order and it’s delivery

The radiators arrived swiftly, the delivery guys were great bringing them into the house, very helpful and pleasant.

Easy to select style and size pleased with price and quality delivered on time with care and well packaged could not be faulted in any way would recommend this company
Ps have purchased this company's radiators before and am always pleased with longterm performance and durability

Delivery was awful, order over Christmas with delivery expected on 8th Jan, notification that they cannot delivery due to icy conditions and goods not arrived at depot, fine. Received notification of a different delivery date, then date cancelled again as goods not arrived. Another date given but only one of the 3 arrived. 2nd arrived a week later and no notification on the 3rd. I contacted Stelrad direct and and the lady was very helpful and ordered another be dispatched right away, and so finally 3rd one arrived but no notifications at all about the 3rd one. Luckily we were not in a rush for them

I'm not a plumber but a competent DIYer. I needed to replace a radiator and wanted to purchase the exact size of the previous one. I rang customer services and they were very helpful and pointed me in the right direction, so I was able to order a perfect replacement. It arrived within 48 hours and I fitted it without any problems. PERFECT

Easy order and quick delivery

Awful service. Ordered a radiator and TRV for specific delivery date due to on an ongoing refurb project. tRV arrived on the date, but was told by the driver that the radiator would be delivered separately. Seemed very strange so queried this and was told there was no scan on the radiator by the courier. Basically it was missed from the order. Which I find hard to believe as it’s a 6ft radiator! I was told it would have to be delivered on Monday. I was not happy as I had a contractor ready to install on that day. I was then told, very rudely that I shouldn’t arrange contractors before taking delivery! No, that’s why I selected a specific date as I expected it to be delivered on that day. Then, I was promised a Saturday delivery but it never turned up! Then I got a notification it would now be delivered on Monday. 8am Monday morning I get a text notification saying it’s now been delivered Tuesday! As it wasn’t received on time by the depot for delivery. Even thought it arrived in the depot at 4am that morning! I have then had to call to arrange it be delivered the following day as no one would of been there on that day. The delivery is now 4 days late and has cost me money, having to cancel trades people and putting the works back even further.

Great design, it’s a lovely looking thing, and purchase and delivery smooth and easy.

Absolute brilliant product knowledge from the lady that answered the phone
Sorted out the correct radiator for my requirements
Ordered and paid for, delivered when they said by very courteous delivery person
Carried to the door so kind, thank you very much
Excellent quality first class service

I just wish I didn't have to keep replacing failed Stelrad radiators.
As requested I have sent failure history.

I’ve ordered Stelrad radiators in the past and they have suffered transport damage but this radiator was well packed and arrived in pristine condition. To be fare, my previous experience was resolved to my satisfaction but it looks like they have improved the shipping procedures.

Fast secure delivery. Item just what I needed. Quality product