Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Complained about a third attempt at a repair that was priced at £7,500 and I had no guarantee it would work despite two previous attempts I had already paid for. Received a rude and antagonising e... Ver mais
A empresa respondeu
Holly and Chris who looked after me were especially helpful and I felt the couldn't do enough for you
A empresa respondeu
I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime. My local Audi d... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, Reino Unido
- 01925 358 822
3,6
Bom
164 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Stratstone - Audi Warrington
Hi Teresa,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Unhelpful team
Unhelpful team. Get an email through saying how did I rate my experience but haven't been called to tell me my car is ready for collection. Been on the phone for the past hour waiting for the team to pick up the call...
4 de dezembro de 2024
Resposta da Stratstone - Audi Warrington
Hi Steven,
We understand your frustration. It's important to us that you have a positive experience, and we apologise that this wasn't the case. The emails are automatically generated.
If you still needing to speak with someone, please email us with your details to service.followup@stratstone.com and we will ensure that you are contacted back.
Thank you,
Customer Services
After care at Stratstone, Warrington
The young lady Chloe was extremely helpful to us
12 de novembro de 2024
Resposta da Stratstone - Audi Warrington
Hi Susan,
We're so glad to hear you had a positive experience with Chloe.
We appreciate you taking the time to share your feedback.
Customer Services
Resposta da Stratstone - Audi Warrington
Hi Mr Screawn,
We appreciate your kind words and are thrilled to hear about your positive experience.
Customer Services
Being in contact and informing of any…
Being in contact and informing of any issues that may require attention direct to the customer and explaining in understanding manner
24 de novembro de 2024
Resposta da Stratstone - Audi Warrington
Hello Gerrard,
We appreciate you taking the time to share your positive feedback.
We strive to keep our customers informed and provide clear communication regarding any issues that may arise.
Customer Services
Appalling service & deceit.
Booked a service for my wife’s car at Stratstone Warrington Audi 7 weeks before actual service. Booking process now a nightmare since it became centralised (off-shore call centre?) Took 3 attempts & then confirmation quoted wrong slot. Difficult getting back in contact to correct their mistake. Made the 51 mile journey to service appointment to be advised that service couldn’t happen until a recall defect had been fixed. No prior notice or warning had been given & the dealership just blamed Audi for not advising us, deflecting responsibility. Service advisor did however state that the recall defect and oil change service could be achieved within booked 3 hour slot. Unfortunately, her Supervisor then advised that it couldn’t and we would be waiting 4.5 - 5 hours. No apologies & no real interest from staff. Asked to speak to manager & he dismissed all of the above as a “mistake” (refusing to accept the fact that we had faced a number of mistakes & still no apology). In summary, we wasted a day and fuel to get a service that couldn’t happen prior to fixing a recall defect. We have suffered financial loss as well as massive frustration, made worse by Stratstone’s arrogant, ignorant & dismissive attitude.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Stratstone - Audi Warrington
Hi Nick,
We understand your frustration with the recent service experience at Warrington Audi.
We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance.
We apologise for the inconvenience caused by the booking process, the communication regarding the recall defect, and the extended wait time.
We value your feedback and will use it to improve our processes and communication moving forward.
Customer Services
Resposta da Stratstone - Audi Warrington
Hi Roy,
Thanks for the great rating!
We are always happy to help,
Customer Services
Resposta da Stratstone - Audi Warrington
Hi Alan,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great work!
A thorough diagnosis was done to locate and rectify the fault. The service team kept me fully informed with progress.
14 de outubro de 2024
Resposta da Stratstone - Audi Warrington
Hi Steve,
We appreciate your kind words and are glad to hear that you were satisfied with the service you received.
We strive to provide our customers with the best possible experience.
Customer Services
The staff are always very professional…
The staff are always very professional and friendly and tailor their support to meet your needs. It’s always a pleasant and helpful customer experience.
5 de outubro de 2024
Resposta da Stratstone - Audi Warrington
Hi Dawn,
Thank you for your kind words and for taking the time to share your experience.
We are thrilled to hear you had a positive experience with our team.
We appreciate your feedback and will continue to strive to provide excellent customer service.
Customer Services
Resposta da Stratstone - Audi Warrington
Hi,
Thank you for your kind words.
We're thrilled to hear you had another great experience.
Customer Services
Trim was fallen off for no reason and…
Trim was fallen off for no reason and refused to be replaced u see warranty in 1 year old car
10 de outubro de 2024
Resposta da Stratstone - Audi Warrington
Hi Mohammed,
We understand your frustration with the trim falling off your car, especially since it's only a year old.
It's never pleasant to experience unexpected issues with a vehicle, especially when you're relying on it to be reliable.
Your feedback will be passed over to the relevant management team.
Customer Services
Resposta da Stratstone - Audi Warrington
Hi Avril,
Thank you very much for leaving a 5* review.
Andy will really appreciate it!
Have a great day!
Customer Services
Treated very well upon arrival
Treated very well upon arrival, courtesy car was waiting for me and the recall was done quicker than I thought, overall a great experience.
18 de setembro de 2024
Resposta da Stratstone - Audi Warrington
Hi Neil,
Thank you for your kind words.
We're delighted to hear that you had a positive experience and that our team was able to provide you with excellent service.
Customer Services
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