I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I part exchanged my car at bmw Harrogate for the newer version bmw 1 series. I dealt with Derwyn thought the exchange and the service was fantastic. I would definitely come to this bmw dealer again, t... Ver mais
A empresa respondeu
From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Ver mais
A empresa respondeu
Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- também em
- Fábrica de Carros
- Mecânica de Carros
- Oficina de Inspeção Veicular
- Revendedora de carros usados
- Serviço de troca de óleo
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Reino Unido
- 01423 855500
2,7
Ruim
242 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My BMW went in for a M.O.T and Service
My BMW went in for a M.O.T and Service, the staff were very helpful and informative from start to finish
24 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Mr Walker,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the BMW branch in Harrogate,
Have a nice day!
Customer Services
Resposta da Stratstone - BMW Harrogate
Hi Phillip,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Fantastic team at Harrogate bmw
Fantastic team at Harrogate bmw. They have gone out of their way to help and do everything to the best of their abilities. Really impressed with the whole team led by Georgina Watters. Sales team Alex and the service department. Thanku all
23 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Lisa,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent service.Very polite staff
18 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hello Geoffrey,
We appreciate you taking the time to review us!
Enjoy your day!
Customer Services
We were happy with our purchase the…
We were happy with our purchase the whole experience was good there was no pressure to commit or take extras out.
16 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hello Julie,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great personal service
Great personal service - delivered as promised and the car was ready before I expected it
14 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hello Jane,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Best BMW dealership
Brilliant service and very professional from sales to service. Your one-step to buy a new or used BMW with quality all around. 5 out of 5 stars.
13 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Fantastic service as always
11 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Steve,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Harrogate.
Have a nice day!
Customer Services
Always great service and support
Always great service and support - whilst the lease company pay the bill, I am always made to feel cared for.
4 de fevereiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Mr Hawkins,
Thank you for giving the BMW branch in Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Excellent service from Andrew when we…
Excellent service from Andrew when we arrived at the Harrogate showroom, without an appointment, to look at the Mini. Friendly and professional, but with no element of a hard sell, he provided us with all the information we needed to make our choice, including organising a test drive at short notice.
Pauline and David Waterhouse
1 de fevereiro de 2022
Avaliação não solicitada
Resposta da Stratstone - BMW Harrogate
Hi Pauline and David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Harrogate.
Have a lovely day!
Customer Services
Great service great price
28 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Wayne,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great service
28 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Finley,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Excellent communication and customer service
Excellent communication and customer care from the sales team and dealer principle. Adam was a pleasure to deal with.
26 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Danny,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Awful customer care
Awful customer care. Booked for a service with loan car due on the 25th January. This booking was made on the 6th January. Was left an abrupt voicemail last week stating this wouldn’t be available and to call in regards to rescheduling. Called three times and each time ‘yeh, someone will call you back’ - surprise surprise - no one has bothered to. Appalling service
*EDIT* in response to Stratstone’s reply below, I did as requested… it will surprise no one that…drum roll.. No one has been in contact. Lesson learnt - do not use this branch for any aftercare, take it to another BMW franchise if nothing else. Clearly they have no interest other than sales, then anything service related you can go and whistle
Further Edit - nearly two weeks have passed and I have not received any call to either offer and apology or even rebook my appointment. What an utter atrocity of customer service
24 de janeiro de 2022
Avaliação não solicitada
Resposta da Stratstone - BMW Harrogate
Hi Geoff,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Excellent customer service
Excellent customer service - car ready early - staff very approachable and helpful
22 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Michael,
At the BMW branch in Harrogate, we sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
A really pleasant and genuine experience.
Enquired about a vehicle and was dealt with by James Lock. Courteous, efficient and friendly and provided all the information I needed to make a decision about a particular vehicle. On this occasion I decided not to proceed but based on my customer experience from Stratstone Harrogate, I would highly recommend them and would purchase a vehicle from Stratstone Harrogate in the future.
19 de janeiro de 2022
Avaliação não solicitada
Resposta da Stratstone - BMW Harrogate
Hi Graham,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Great service at the BMW dealership…
Great service at the BMW dealership today, MOT all ok and my car came back looking very clean
17 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Mr Colman,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Mixed experiences
We collected a new car from Stratstone on 28 December using a PCP deal. An easy & pleasant experience & with a good finance deal.
Stratstone BMW has given me good service over many years.
However, we have traded in our old car and we were expecting the part-ex payment for this car to be paid to us in good time and without the need for us to have to chase Stratstone many times in order to find out what was holding up the payment.
We accept that the New Year break interrupts office procedures but it is now 15 Jan and we have not received the payment yet.
Not good enough.
15 de janeiro de 2022
Avaliação não solicitada
Resposta da Stratstone - BMW Harrogate
Hi Michael,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Easy and efficient transaction
11 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Johnathon,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Good cars and good service.
6 de janeiro de 2022
Resposta da Stratstone - BMW Harrogate
Hi Ian,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
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