Stratstone - BMW Hull Avaliações 

455
O TrustScore é 4.5 de um total de 5

4,7

Citadel Way, Hull, HU9 1TQ Hull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Inspeção Veicular
  3. Fábrica de Carros
  4. Mecânica de Carros
  5. Serviço de troca de óleo
  6. Revendedora de carros usados

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

455 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(455)

4.188 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Steve our salesman

10 de setembro de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Eileen,

Steve will appreciate you leaving this a review - thank you!

Have a nice day!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Customer aftersale care

We had a EV charging problem with our 16 months old ix3, very stressful as it couldn't charge the car, went in for diagnostic and advise, work shop couldn't help, but Rui the customer relations manager was extremely helpful as usual, advised and tried to help. After we got home, it failed to rectify the issue, called Rui back, after long conversation we left him with the issue for him to contact HO for advice.
Within hours, he came back with a solution. What a Star. A real credit to the dealership and BMW to recognise such talents with customers and keep customers happy and satisfied. We stay with BMW because of the customer care, mainly Rui😂👍👏

21 de agosto de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Peter,

We appreciate you taking the time to share your experience.

We understand how frustrating it can be when you encounter issues with your vehicle, especially when it comes to charging.

We're glad to hear that Rui was able to provide you with the support and guidance you needed during this challenging situation.

His dedication to customer satisfaction is truly commendable.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Just wanted to say a big thank you to Mark storey at BMW hull

Just wanted to say a big thank you to Mark storey what a knowledgeable guy he made our purchase so easy

26 de agosto de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hello Mrs Young,

Mark loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. No pressure sales technique and listened to our requirements.
Enjoyable experience.

2 de agosto de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Rob,

We're delighted to hear you had a positive experience.

We appreciate your feedback and are glad you found our customer service helpful.

Customer Services

Avaliado com 5 de um total de 5 estrelas

BMW ROADSTER …

I bought a BMW M40I Roadster from this showroom had a lovely experience with them, sales person i dealt with (William Houldridge) was brilliant very helpful easy to talk to plus he delivered the car to me, over the moon with the service, car is fantastic.
Keith Cooper

1 de agosto de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hello Keith,

Thank you so much for your kind review.

We're thrilled to hear you had a lovely experience and that you're over the moon with your new car.

We'll be sure to pass your feedback on to William.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Was great experience and was very quick…

Was great experience and was very quick securing the car I wanted

31 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Alistair,

We appreciate you taking the time to share your positive experience.

We're glad you found the process quick and efficient.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Just received my brand new BMX X5 from Stratstone Hull

Just received my brand new BMX X5 from Stratstone Hull, cannot thank Mark Storey enough, helped me design the car from scratch and looked after every detail until the handover which was a special experience.

18 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Dave,

We're thrilled to hear about your positive experience with Mark.

It's wonderful to know he went above and beyond to help you design your dream car.

We appreciate your kind words and are glad you had a special handover experience.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Morgan was was very helpful and…

Morgan was was very helpful and understanding .He answered all our questions and was quick to email back to us .Big thank you 👏

19 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Paul,

We're thrilled to hear about your positive experience.

We appreciate your kind words about Morgan's helpfulness and responsiveness.

Customer Services

Avaliado com 5 de um total de 5 estrelas

These guys make buying easy

These guys make buying easy! would 100% recommend.

Tom was very friendly and clear with details, super accomodating to me being fussy too.

10 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Russ,

We're thrilled to hear about your positive experience!

It's wonderful to know you found the process easy and that you were so well taken care of.

We appreciate your kind words about Tom's helpfulness and dedication to ensuring your satisfaction.

Customer Services

Avaliado com 5 de um total de 5 estrelas

Steven was very helpful

Steven was very helpful, made the process go quickly and smooth.

Would 100% recommend. 😊

9 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Leah,

We're so glad to hear that you had a positive experience!

We appreciate your kind words about Steven's helpfulness and the smooth process.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Stephen was a pleasure to deal with

Stephen was a pleasure to deal with. Very friendly and no hassle service.

9 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi David,

Thank you for your kind words.

We're so glad you had a positive experience.

We'll pass your feedback on to Stephen.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Steve and Jack- were a massive help…

Steve and Jack- were a massive help with sorting my insurance and Connor was very helpful on the test drive ! And mark was great with sorting out the original purchase

9 de julho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi,

We appreciate your kind words and are thrilled to hear about the positive experiences you had with our team.

We're glad you found Steve, Jack, Connor, and Mark to be so helpful.

Customer Services

Avaliado com 5 de um total de 5 estrelas

Thank You Steve

Due to our unique circumstances, we collected our newly purchased car earlier than scheduled. Despite being on his day off, Steve came in to assist us with the new car handover. He demonstrated exceptional professionalism and dedication, patiently answering all our questions. BMW should be immensely proud to have such outstanding employees. Once again, we extend our heartfelt thanks to BMW HULL.

13 de junho de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Cheng,

Thank you so much for your kind words!

We are so happy to hear that Steve was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent service

So bought a 2021 plate BMW x3 40i from stratstone Hull the sales person was Mohammod Miah he was very present and helpful from start to finish, the day I picked the car up he had put the black silk cover over the car and the grandchild had the honours to reveal it,great gesture and nice touch, many thanks would recommend stratstone bmw Hull on their excellent service
Neil kemp

18 de maio de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Neil,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Mohammod.

We hope to be of service to you again!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Stratstone Hull - New M240i

Great experience dealing with Stratstone Hull when buying my new M240i, particularly with Steve Briggs and Jack Beeston. They sorted me out with an M240i test drive for 24 hours which they especially brought in from another dealership, which was much appreciated. They were professional, knowledgable and friendly throughout. Would certainly buy another car from them when it’s time to change again.

25 de maio de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hello Paul,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with both Steve and Jack.

We hope to be of service to you again!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Had a great experience with BMW Stratstone Hull.

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week later. He has been very accommodating from start to finish and remained helpful even after the sale. I will definitely look at coming back to Stratstone Hull :) despite the 3+ hour drive from Suffolk.

29 de março de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Sean,

Thank you for taking the time to leave us this fantastic review!

Bash strives to provide excellent customer service at the BMW branch in Hull.

Thanks again!
Customer Services

Avaliado com 5 de um total de 5 estrelas

I don’t often leave reviews

I don’t often leave reviews, but in this case it’s well deserved. I recently took delivery of a BMW iX50 after having a brief conversation with Will Houldridge, based in Hull. He understood my requirements, listened and advised accordingly. I admit, I’m not the easiest of customers! I placed my order knowing it was going to be a few months but it was delivered to site. I was kept updated throughout the build. The car actually arrived earlier than anticipated, which was fantastic. It was fully prepared ready for my agreed handover. Will was extremely professional throughout, and explained as much or as little as I wanted to know. I wish him well with his career and his house move. 10/10 Will. Thanks again. Mark Schofield.

1 de março de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Mark,

Thank you so much for your kind words!

We are so happy to hear that Will was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

Avaliado com 5 de um total de 5 estrelas

BMW Assistant 👏

I suffered a puncture on Sunday .
My car got recovered to Stratstone in Hull and they went out of the way to make it as painless as possible .

25 de fevereiro de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Mark,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Very good service from Terence in…

Very good service from Terence in sales, went out of his way to help, was responsive to my expectations as a customer and was very down to earth - didn't pressure, and was happy to listen to my needs. 1st class service. Thank you. Rob B.

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hello Rob,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Terence.

We hope that you'll consider us again in the future.
Customer Services

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