Stratstone - BMW Hull Avaliações 

455
O TrustScore é 4.5 de um total de 5

4,7

Citadel Way, Hull, HU9 1TQ Hull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Inspeção Veicular
  3. Fábrica de Carros
  4. Mecânica de Carros
  5. Serviço de troca de óleo
  6. Revendedora de carros usados

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

455 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(455)

4.224 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Came all the way from Manchester......Defiantly worth the trip

I travelled from Manchester to Hull the week before i purchased the vehicle was greeted by the salesman (Mark Storey),being a business man and employing people myself i was impressed by Marks people skills,this was defiantly a big factor on me purchasing the vehicle......it was defiantly worth the trip and will defiantly look forward to dealing with Stratstones again...Thank you

29 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Anna,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Avaliado com 1 de um total de 5 estrelas

Tyre pressure alert displayed on…

Tyre pressure alert displayed on dashboard, and Stratstone advised me to go to Kwik Fit, Anlaby..

AdBlue reserve alert displayed on dashboard the following day.

Blue Motability parking badge disappeared from the car during the MOT and
Service.

Carol Macleod. CC09MAC

28 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Carol,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Avaliado com 5 de um total de 5 estrelas

Fantastic from start to finish great…

Fantastic from start to finish great customer service is very rare these days, even got me a better price for work I need doing, will use again

28 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi,

Thank you for taking the time to review us.

You have really made our day!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Mark

Mark, top guy exceptional service , pleasure to deal with 👍👏

27 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Paul,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent communication with the…

Excellent communication with the dealership. Both Jenny & Ian were very knowledgeable and helpful throughout the whole buying process.

26 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Avaliado com 4 de um total de 5 estrelas

BMW Stratsone Hull Service

After purchasing the vehicle on Friday 6th May i booked home delivery for 2 weeks later (Monday 23rd May) however it was delivered on Tuesday 24th May, also the spare key didnt work upon recieving the car, i communicated this to the sales rep who rectified this and sent me some new batteries in the post. If the home delivery was on time and the spare key worked i would've rated 5 stars. However generally satisfied with the level of service received from BMW Hull.

26 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi David,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Kirsty was very helpful

Kirsty was very helpful, polite and nothing was too much trouble.
I would highly recommend Hull Stratstone for a very positive customer experience.

26 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Andy,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service - great staff

25 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Christopher,

We are delighted to see such a positive review.

Have a great day!
Customer Services

Avaliado com 5 de um total de 5 estrelas

5 star service from reception to the…

5 star service from reception to the work undertaken would use again

24 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Ricky,

It is wonderful to receive such a positive review!

All the best!
Customer Services

Avaliado com 5 de um total de 5 estrelas

First class service as always

First class service as always. Kirsty was a star, sorting out a couple of last minute things too. Much appreciated! 👍

24 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Steve,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Avaliado com 5 de um total de 5 estrelas

Thanks Mark Storey

Just like to thank Mark Storey for his assistance when recently buying my Audi A5 recently.
Mark was very knowledgeable and helpful throughout the process and was always on hand after delivery to answer and assist any queries I had. This was especially appreciated as it wasn't a BMW, and on several occasions went over and beyond to help.

Thanks Mark

22 de maio de 2022
Avaliação não solicitada
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Graham,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, kept up to date throughout the day

21 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Matthew,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Avaliado com 5 de um total de 5 estrelas

They were very professional and…

They were very professional and welcoming to myself and to other customers who were there at the time of my visit to have my car diagnostic test done I would recommend them to my friends Alison who was dealing with me was very professional and very caring in the diagnostic outcome and how I could go forward with the process 😇

21 de maio de 2022
logotipo da Stratstone - BMW Hull

Resposta da Stratstone - BMW Hull

Hi Martin,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at Mercedes-Benz of Ayr.

Thanks again!
Customer Services

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