Only went in for an all service. Customer service was good. Done exactly what they said they were going to do. Even cleaned my car before I picked it up. Can't expect any more.
Localização
Trocar localizaçãoNorthfield Drive, Milton Keynes, MK15 0DQ Buckinghamshire, England, GB
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Veja o que dizem as avaliações
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expectin... Ver mais
A empresa respondeu
Made to feel like a valued customer. Sales people were helpful listening to what I wanted, and not pushing me to something I didn’t. I was very happy with the service I received and would be happy to... Ver mais
A empresa respondeu
Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, Reino Unido
- 01908 086 855
3,6
Bom
156 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Just brilliant customer service from…
Just brilliant customer service from everyone
1 de maio de 2026
Only went in for an all service
Only went in for an all service. Customer service was good. Done exactly what they said they were going to do. Even cleaned my car before I picked it up. Can't expect any more.
17 de julho de 2026
Great service
Great service, a fast efficient way to buy a used car. Craig Allan supremely helpful.
10 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Milly was excellent and very helpful as…
Milly was excellent and very helpful as uual
7 de agosto de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Jim,
Milly will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Resposta da Stratstone - Land Rover Milton Keynes
Hello Bernie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Milton Keynes Customer Services
Terrible dealers worst I have ever felt…
Terrible dealers worst I have ever felt with makes me want to sell my car as the dealers have made the experience the worst I ever had
10 de julho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Resposta da Stratstone - Land Rover Milton Keynes
Hello David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Made to feel like a valued customer
Made to feel like a valued customer. Sales people were helpful listening to what I wanted, and not pushing me to something I didn’t. I was very happy with the service I received and would be happy to recommend.
30 de junho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Tim,
We appreciate you leaving us a positive review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Easy booking
Easy booking, service timescle adhered to and hire car was good. Only issue was when washed after service part of the vehicle name across the bonnet came adrift. We await this small fix.
7 de julho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Milton Keynes Customer Services
Liars
Tell you your car is fixed for you to prove it’s not on collection, rebooked and then after a week told you’ve damaged it and they can’t help.
Thankfully JLR actually listen to there customers as this dealership clearly doesn’t.
13 de maio de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hi Chris,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Milton Keynes. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Milton Keynes Customer Services
Took over 10 months to resolve the…
Took over 10 months to resolve the issues and finally get my vehicle back and because they updated the software I am now unable to use android auto wirelessly. No apologies nothing
6 de junho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Dear Clarke,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Milton Keynes. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Milton Keynes Customer Services
Smooth and affectionate from start to…
Smooth and affectionate from start to finish
15 de julho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Milton Keynes Customer Services
Jaguar service
Was booked in promptly and my car was fixed within the stipulated time frame as promised.
Adviser kept me informed all through
30 de junho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Oscar,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Milton Keynes Customer Services
Another good service.
Service reception staff were very helpful and courteous. Quality of after service car clean was very good.
17 de junho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Milton Keynes Customer Services
First service - RR Sport
Everything handled in a professional manner and delivered the same. Just a really great experience from start to finish from an extremely competent team.
10 de junho de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Gary,
Thank you very much for leaving a review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Milton Keynes Customer Services
Had a complete electrical failure on my 25MY RangeRover Autobiography..
Had a complete electrical / mechanical shutdown on my 2025MY RangeRover Autobiography on the motorway. When vehicle was dropped off at Stratstone they were unable to diagnose the issue, and despite being asked, did not issue a TA (referral to LandRover Engineering) as, after researching it, transpires is a recurring fault and presents a major safety concern. Better diagnostic capabilities and a willingness to escalate concerns to the OEM when serious, would be a significant improvement.
6 de maio de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Dear Steve,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Milton Keynes. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Milton Keynes Customer Services
over 4 months in the MK garage
over 100 emails sent . Timing belt issue that should have been resolved as a warranty issue. Over 4 monhs to resolve
1 de setembro de 2025
Resposta da Stratstone - Land Rover Milton Keynes
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected. We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Milton Keynes Customer Services
Good workmanship but communication around delays needs improvement
Overall, my experience was positive and the work carried out on my car appears to have been completed to a good standard. Sukvinder was helpful, professional and pleasant to deal with throughout.
My only real frustration was around communication and managing expectations. When I dropped the car off, I was advised that it would be ready by 3:00 pm. As the day progressed, I received no updates to let me know this was no longer achievable and ended up having to call several times myself for an update.
I completely understand that delays can happen, but a quick call or message would have made a huge difference. Because I was expecting the car back at 3:00 pm, I was unable to plan the rest of my day properly and had to make last minute arrangements, including asking a friend to collect my children from their activities.
The quality of the work was good and the staff at the centre were helpful. My feedback is simply that more proactive communication when delays occur would significantly improve the overall customer experience.
21 de maio de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello Bharat,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Land Rover Milton Keynes Customer Services
We pulled up outside the dealership in…
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expecting special treatment but would have expected some politeness.
30 de maio de 2026
Avaliação não solicitada
Resposta da Stratstone - Land Rover Milton Keynes
Hello Amelia,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Milton Keynes Customer Services
Thank you, Destiny.
I would like to express my sincere gratitude to Destiny Burke at Stratsone JLR, Milton Keynes for the outstanding support she provided during a very difficult time with my car issues.
From the very beginning, Destiny was professional, kind, patient, understanding, and incredibly reassuring. She kept me fully informed throughout the entire process, regularly updating me and making sure I always knew what was happening. Her communication and customer care were absolutely exceptional.
What truly stood out was her ability to manage stressful situations with such calmness, empathy, and professionalism. She is extremely knowledgeable, highly capable, and clearly takes great pride in what she does. Nothing ever felt like too much trouble for her, and she consistently went above and beyond to make the experience easier for me.
What started as a horrible and stressful situation became far more manageable thanks to Destiny’s support, dedication, and genuine care. She turned a very difficult experience into one that felt supported and handled with compassion.
Destiny is a real credit to JLR, and she deserves every bit of recognition for the incredible work she does. Thank you so much, Destiny — I truly appreciate everything you did for me.
6 de maio de 2026
Resposta da Stratstone - Land Rover Milton Keynes
Hello.
Thanks for sharing your recent experience!
It sounds like Destiny has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Land Rover Milton Keynes Customer Services
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