They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
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Veja o que dizem as avaliações
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
A empresa respondeu
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
A empresa respondeu
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Reino Unido
- 0115 957 8000
4,0
Muito Bom
388 avaliações
Pede aos clientes que avaliem
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Stratstone Land Rover Nottingham
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
12 de agosto de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello David,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services
Great service in a timely manner
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
20 de julho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Unacceptable service
They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the service centre for the technician to log it as having ben serviced. Not a word of apology for the inconvenience it caused, nor offer of a seat or drink whilst I waited.
30 de julho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Stratstone Land Rover Nottingham – Customer Services
Customer care
2 de agosto de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
You did not complete all the tasks that…
You did not complete all the tasks that I asked you to do and you did not inform me about this when I collected the vehicle, which still has issues which need to be attended to.
19 de junho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Always a good experience
Always a good experience, friendly staff and very helpful. I travel out of my way to go to stratstones Nottingham, wouldn't go anywhere else.
1 de julho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful aftersales staff & service
23 de junho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Lim,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
The team at Stratstone make the…
The team at Stratstone make the difference! Excellent!
6 de março de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Friendly service
5 de junho de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Was a great service all staff were…
Was a great service all staff were helpful and everything was explained
6 de janeiro de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Appalling service!!
Sending me to the wrong garage for a service. Not clearly letting me know what to expect. Not getting all the recall notices completed so the car has to go back. I did let the garage know when I booked the car in for service. When I booked the car in for service it was booked for an mot which it didn't need. When I went to collect the car I was kept waiting for at least 20 minutes before the agent spoke to me. I had to ask for an invoice. I was disappointed that the car wasn't washed!!
28 de maio de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Nottingham . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Nottingham Customer Services
Laura was very friendly and…
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initial enquiry right up to handing the keys back to me. To all JLR owners I would highly recommend Stratstone JLR Nottingham
29 de maio de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello, Philip
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services
The level of service and timely…
The level of service and timely completion was excellent. Great service from Laura, Glenn and Sam as usual.
16 de maio de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Paul,
Thanks for sharing your recent experience!
It sounds like Laura, Glenn, and Sam have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Land Rover Nottingham Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hello Ivor,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service
I have bought Jaguars from Stratstone Nottingham and they have serviced it since. They have been consistently excellent in every way. Lovely staff, they are always helpful and the car comes away clean every time. Nice coffee too! Special mention to Simon today who was great.
Many thanks
29 de maio de 2026
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Phillip,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Simon at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The staff were very informative
The staff were very informative, cordial, friendly and patient prior, during and post purchase.
Rob Ratcliffe
23 de março de 2026
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hello Rob, thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
3 weeks trying to book my car in with…
3 weeks trying to book my car in with them, not a single phone call answered, and online bookings ignored. Terrible service.
27 de maio de 2026
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Darren,
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
The staff at Stratstone Nottingham are…
The staff at Stratstone Nottingham are always friendly and helpful.
5 de maio de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello David.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer service is always good.
Customer service is always good. THIS IS A COMPLEMENT. NOT A CRITICISM
In my opinion though with such a big building, there should be some new cars to view while waiting and brochure and magazines available to read while waiting. Just seems to me there is a huge waste of space
1 de maio de 2026
Resposta da Stratstone - Land Rover Nottingham
Hello Mike.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
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