Stratstone - Land Rover Reading Avaliações 125

Can’t fault the service received at Stratstone.

Range Rover was recalled and we only have one car, however I was able to work from one of the private booths, so minimal disruption to my day.
Staff are all super friendly, professional and welcoming.

Car sorted and also was valeted - 5 Stars all the way.

My car is under warranty and I was supplied a courtesy car as well as good service.

Everything went as planned and no unexpected service surprises - always a bonus.

Very efficient and courteous service

well organised when you get through to the right department. The pointless waste of your time American front end to phoning in is not good. the on-line booking feature is almost a criminal waste of time, in that its hard to use then someone calls you up to say its not actually connected to the real servicing diary and start again! Even the date field in the box below is in a format that ordinary British people do not recognise - I've deducted one more star!

Great service

Service could not be completed

There are some staff who real are keen to help Customers, ensuring Customer delight.

Ayesha our service assistant provided an efficient, professional and seamless service. Extremely helpful.

Everything went as planned, staff very helpful and prices were decent compared to the market.

Our Jaguar car was booked in for today to look at a few issues we had with our electric car .
Steven was our point of contact for the day .
He was very professional, courteous and listened to our concerns with the issues we are experiencing.
He kept us well updated throughout the day on the works of our car and has patiently gone through the follow up appointment to hopefully resolve remaining issues .
Thank you Steven .

New vehicle purchased plagued with faults, poor aftersales experience, lack of communication or appreciation of the impact.

Excellent service throughout my visit. My car was serviced on time. The representative handling my service was outstanding.

Service is good, communication is good

Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection time. Saved me the cost of this service and the next one by arranging a service plan. Left feeling service mattered, rather than, in this day and age, just a number.

For the cost they charge for a service it's just incredible how poor the overall experience is. It' started great, dropped the car at 8am and was in a loan vehicle within 40 mins on my way to work. I arrived at 5pm to collect my land rover after it's serviced and MOT, having not heard anything all day, and all I could be told was it had failed. Had to wait 20 minutes to find out why, and then be told there were no parts and no firm ETAs, the cost for both were also wildly more expensive than they needed to be. I said I would have it fixed myself and brig back for the retest. This is when things went further downhill. Whilst driving home I noticed a strange noise from the back, on inspection the boot cover had been unclipped and not put back oroperly and was scuffed also the auto-hold brake function no longer works, you'd also think that for £900+ for a service they'd top the ad blue up.. anyway.. I highlighted some of these issues the following day in an emailmand said I'd like to book my free MOT retest.. however I'm still waiting for a reply. Subsequently I've had to book and pay for another MOT eslewhere. I've tried ringing and it just rings. It's a massively disappointing experience given the cost and I just wish I'd used a specialist.

I travelled from Warwickshire to Land Rover Reading with my wife and dog to collect a five year old Land Rover 110 defender that was sold under the JLR approved scheme. First of all, what a fantastic facility. All staff were very friendly and welcoming, unlimited biscuits and coffees. They even provided our dog with water and unlimited dog treats. Thank you all.
However special thanks has to go to Tim and Tabs for exceeding expectations and putting together a fantastic deal. They also expedited the whole process to fit our busy schedule to enable us to collect the car within three days. A simply flawless process. Tim was great and conducted the handover despite our dog grumbling because all he wanted to do was go for a walk. The handover was very thorough. Thanks Tim. Tabs also took the time to introduce himself to us and made us feel special despite the fact that we were buying an approved used car. Keep doing what you are doing as we had a great day and experience and we were also treated to a great bouquet of flowers and more importantly a fantastic car. Thank you so much.

Excellent customer service, kept fully informed on progress of service, MOT. Took time to change battery on unused spare 8 year old key fob. Thank you.