Stratstone - MINI Leeds Avaliações 

So here we go put a message on here a few months ago the response was email them directly and they would get back to me
About my complaint
Er no please avoid this company
Promise everything deliver nothing

AVOID. AVOID. AVOID. AVOID.
TOLD PERFECT CONDITION.
CHIPS ON DRIVERS DOOR.
WARNING LABELS BEEN TORN OFF PASSENGER DOOR .
MASKING TAPE LINE ON PASSENGER DOOR.
REAR LIGHT HAS OLD MASKING TAPE ON IT LOOKS LIKE CRACK.

BACK OF CAR BEEN REPAINTED BADLY NOT RUB DOWN.
DRIVERS WING MIRROR CHIPPED.
JCW DOOR GUARD SCATCHED.
HAD TO PAY ROAD TAX ON THE 27 AUGUST SO LOST A MONTH TAX BUT OUT KINDNESS THEY SAID WOULD FILL CAR BEFORE DELIVERY AND NO THEY DID NOT
WANTED TO CHARGE £448 DELIVERY WHEN I SAID KEEP IT THEY DROPPED TO £200 WHICH TO ME MEANS THEY WILL CHARGE YOU FOR EVERYTHING.
ON DELIVERY IT WAS RAINING FOR THE FIRST TIME IN MONTH ALL THE DRIVER WANTED TO DO WAS GO AND HE SAID TOOK FIVE AND A HALF HOURS TO GET HERE.
NO PAPERWORK NO LOG BOOK JUST THREE BILL OF SALE FOR P/EX.
THE ARGUMENT IT A THREE YEAR OLD CAR. MY ARGUMENT £26884 CAR.
HAVE ALL THE PICTURES TO PROVE THE ABOVE
STRATSTONES SHOULD BE ASHEAMED OF THE LEEDS SHOWER OF SO CALLED SALEMAN ALL THEY WONT IS YOU MONEY.
THEY DID SEND £300 COMPENSATION WHICH TO ME WAS A INSULT AND TO GET THAT TOOK 65 EMAILS BACK AND FORTH.
WILL NEVER EVER HAVE ANYTHING TO DO WITH STRATSTONES LEEDS

If I could give it no stars I would. This is the Leeds branch. I put a deposit down on a mini club man (£500) to reserve it and booked a viewing for Saturday 19th September (today). The day after a received a voicemail saying ‘hi Hannah, it’s Tarron from Mini Leeds, just following up on your inquiry into one of our lovely mini clubman’s, if you could give me a ring back to discuss options that would be great’. I couldn’t for a couple of days but rang back before the appointment and they said he was busy but he’ll ring back and it was probably just to confirm times. Myself and my dad drove an hour and a half to turn up and be told the car had been sold just before I put the deposit in. Yet they were still happy to take my money? And not drop an email or leave that information in the voicemail and refund it straight away? Are you kidding me? Their apology was very basic and tried to say it was my fault for not calling back when I did and they never returned my call. I wouldn’t trust them with your money.

Given this is a national dealership, I expected my experience to be very different. Maybe because I purchased a used vehicle I get treated differently, who knows. I would encourage you to buy a MINI - just NEVER buy one from here. They are manipulative and do not care.

Looking back, I should have seen the red flags. I enquired about a used vehicle and was quickly called (want their sales targets). I wanted to discuss part exchange and clearly explained the existing damage to my car. I sent photos to Rui and asked for a rough figure. Did I get a response? No. Why would they reply?

At my appointment, I was left waiting while Gabi showed someone a newer car, then basically given the keys and told to go on a test drive. Again, why would my experience matter when Gabi was showing a family a brand new MINI?

They looked at my car for Part Ex and low balled me, using the damage as the reason. Yes, the damage I had already told you about and sent photos of, which you didn't respond to. They then took even more money off the ball park figure. Make it make sense - all she did was shrug her shoulders.

STUPIDLY, I still went ahead with buying the MINI (not the part ex).

On collection day, Rui called to say I couldn't collect the car. I was due to set off in 20 minutes. How do you find an issue with a car after having it for 5 days, knowing I had purchased it? I had rearranged my working week for collection.

I said I would let them know when I could collect the following day, but couldn't get through. Sent an email - no response. Classic Stratstone MINI by this point.

I had to pay for Ubers to work the following day, not knowing if I could collect my car. Called Friday morning (multiple attempts because apparently answering the phone is too much to ask) and was told I would be called back. I wasn't. Two hours later I called again and was told it would be ready at the end of the day - not the time I had requested.

Then I collected the car, only to discover they had damaged it during handover. The central screen is pixelated, which I didn't notice until I got home when reversing and the camera came on.

This could have been the perfect opportunity to resolve my previous concerns, but they made it worse.

Rui confirmed it had happened during handover and wasn't something I had done. He said he would call Monday - he didn't, because he was off. Instead, Gabi called and said I wouldn't have seen it on the test drive because "the screen is black". Sorry, what? It is in the middle of the screen and blocks out the text.

I explained I had reversed at the end of the test drive and would have seen it on the camera. I was told "I didn't know it had a camera". You flagged the camera on the personal video you sent me and it is clearly shown in the vehicle listing, with no damage.

At this point I had completely lost faith in the team. Half of them don't even seem to know what they sold me.

I was told I would be contacted. I wasn't.

THREE weeks on and still NOWHERE near being resolved. I am currently dealing with Callum, who has also fallen off the edge of the planet when it comes to communication. The only time he seems to reply is to tell me he is too busy.

He did say that if I wanted to return the MINI, we would have to agree a price. DO you not read anything I have said? Why would I sit back and let you manipulate me into losing even more money when you already low balled my part exchange? You are effectively bullying me into keeping a car I no longer want.

In my head, I have already lost £10k because I HATE the car you sold me. It is defective and the customer service has been diabolical.

If this isn't resolved, I will be going to the garage in person, because clearly emails and phone calls get you nowhere.

This is now the third car we've bought from MINI over the years, but I can honestly say the service we received this time was on another level.

We only popped in for a quick look around and happened to meet James. From the moment we arrived, he was incredibly friendly, welcoming, and approachable. He took the time to understand exactly what we were looking for, talked us through all of the available options, and answered every question we had with complete honesty and transparency. At no point did we feel pressured or pushed towards a sale, he simply listened, offered advice, and made the whole experience feel relaxed and enjoyable.

We genuinely had no intention of buying a car that day, but thanks to James' professionalism and ability to understand what we wanted, we ended up driving away with a brand new John Cooper Works Aceman today! We honestly don't think we would have gone ahead without the level of service he provided.

A special mention also goes to Michael, who was equally brilliant and a pleasure to deal with throughout the process.

We're absolutely over the moon with the car, but even more impressed with the customer service we received. James is a real credit to MINI, and he might have even converted me to swap to Mini! We can't thank James and the team enough for making the whole experience such a positive one.

The after sales care at this dealership is appalling. I purchased an electric JCW but started to experience charging issues soon after purchase which they dismissed. I ended up taking the car to another mini dealership and they identified that the car had a leaking tail fin. This was repaired but the problems persisted eventually resulting in the vehicle being recovered as it was unable to charge. I have owned the vehicle for 9 months but it has been subject to repair for the last four months. I tried to reject the vehicle in line with my consumer rights and the dealership failed to respond to my request. I raised complaints with mini uk, mini finance all of which passed me back to this dealership which to-date remain un-responsive.

From the start of my Mini journey I have been supported by Robert - from taking his car for a test drive to the purchase of a new car and the thorough handover less than a week later. Thank you for your help and support and availability to answer all my questions.

I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about each one. He was patient throughout as I spent quite a while looking at a couple of vehicles. He came for test drive with me and forwarded me the links to the vehicles I was considering and said I could e-mail any questions through afterwards.
Not the car for me in the end, but very pleasant, stress free experience. :)

Stratstone Mini were excellent, they listened to my requests, were very polite, patient and knowledgeable.
My mini was inspected and fulfilled with my requested lube service.
Everything was completed to my satisfaction.

Avoid this dealership at all costs
Avoid this dealership at all costs. My experience with Mini Stratstone Leeds has been nothing short of a nightmare from start to finish. What should have been a smooth vehicle purchase turned into one of the most stressful, frustrating, and disappointing experiences I’ve ever had.

Not only was the entire process poorly handled, but the dealership also returned my vehicle in unacceptable condition—covered in buffing marks, with dents and scuffed alloy wheels that were not there before. This demonstrates a complete lack of care and professionalism.

Even more concerning, they reset a sensor linked to a major gearbox fault within less than two hours of the vehicle being recovered to them—posing a serious safety risk. This kind of behavior is not only negligent but dangerous, and it's shocking to see from an official dealership.

The Head of Business, has dealt with the matter appallingly, offering no accountability or resolution. The handling of the situation has been absolutely disgraceful.

Due to the severity of the issues, I’ve now escalated the matter through legal channels involving my lawyers and the head office. A court case is currently ongoing.

This has truly been a nightmare from hell. I would not recommend buying from this dealership under any circumstances.

I took delivery of my 74 plate electric Mini Cooper SE classic today. The service has been amazing, Gabi was brilliant, really helpful throughout, delivered from Leeds to Southampton, faultless service and a fantastic car.

Stratstone mini leeds
Stratstone mini leeds
Avoid this dealership at all costs. My experience with Mini Stratstone Leeds has been nothing short of a nightmare from start to finish. What should have been a smooth vehicle purchase turned into one of the most stressful, frustrating, and disappointing experiences I’ve ever had.

Not only was the entire process poorly handled, but the dealership also returned my vehicle in unacceptable condition—covered in buffing marks, with dents and scuffed alloy wheels that were not there before. This demonstrates a complete lack of care and professionalism.

Even more concerning, they reset a sensor linked to a major gearbox fault within less than two hours of the vehicle being recovered to them—posing a serious safety risk. This kind of behavior is not only negligent but dangerous, and it's shocking to see from an official dealership.

The Head of Business, RH, has dealt with the matter appallingly, offering no accountability or resolution. The handling of the situation has been absolutely disgraceful.

Due to the severity of the issues, I’ve now escalated the matter through legal channels involving my lawyers and the head office. A court case is currently ongoing.

This has truly been a nightmare from hell. I would not recommend buying from this dealership under any circumstances

"I had a great experience at the MINI dealership. Sadie Wright provided friendly, polite, and professional service throughout. Communication was clear and timely, and the overall customer service exceeded my expectations."

We recently had a problem with our Mini Clubman. We got in touch with Stratstone Leeds and booked our car in with in a couple of days. The problem was solved immediately with the usual professional, courteous manner.

Well all I can say it's not just a one off great service, it's everytime!!
Rhiannon ensures the process it perfect everytime, I won't take my car anywhere else!
Thanks again

Really great customer service from Daisy and the team. Kept me fully informed about the progress of my lovely mini. My car had been cleaned inside and out, it's always the little things that make a difference. A bit like my little mini.

Just purchased my new EV Mini .
The whole experience was incredibly smooth
Liam was so helpful and attentive.
Totally recommend 10/10 !

I recently purchased a mini countryman jcw fromstratstone mini Leeds. From our initial review looking at the cars we were greeted by Csilla she was very knowledgable listened to our requests answering all enquiries we followed up the first visit with looking for a car we did not want new but less than a year old with a good spec she worked well with us to find the correct car. All the staff in the show room very friendly and open to help and answer questions. When negotiating trade in of our old car this could not have been smoother and matched a price to suit our need. Communication through out was excellent I love my car would recommend this car and this sales team especially Csilla

Jacky Riley

We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said he would-the communication was first class. The excellent service didn't end when we drove away-he has continued to check in that we were still happy with everything in the weeks after our purchase.

I recently had the pleasure of buying a new MINI, and I want to highlight what an exceptional experience it was thanks to James Wetherill. I hadn’t purchased a car in over four years, so I was a little apprehensive, expecting a heavy sales pitch. However, James completely exceeded my expectations.

He truly listened to what I wanted and worked within my budget to make it happen. His friendly, down-to-earth approach made the entire process stress-free and enjoyable. At no point did I feel pressured—he wasn’t pushy at all, which I really appreciated. James made what could have been a daunting experience into a joyful one, and I’m so grateful for his help. Imran also was fab and super helpful - supporting me with the setting up of my mini app.

If you’re considering buying a MINI, I wholeheartedly recommend working with James. He’s an absolute credit to the team!