Stratstone BMW Avaliações 

Most certainly the worst experience ive ever had with a garage. From start to finish charging for services not done. false information and incorrect diagnosis on my vehicle and on top of that damaged my vehicle doing work that wasnt required or authorised by myself. Its nearly a month on now my car is still damaged and i still havent got my car back. I would suggest that you dont use this garage for anything pls do check reviews. A BMW MAIN DEALER that charges accordingly for a very low standard of work. Not what you would expect for paying top dollar. I did contact PENDRAGON at the top of the chain who also never got back to me . will be seeking legal advice

Hi thanks to Hari Idrees and Ben. You expect to pay more at a main dealer but Idrees and Ben put a good deal together .I got the car I wanted.part exchange is the make or brake of the deal.thanks

Miles was a great salesman, knew the answer to every question and made me feel welcome

I went in for a spare part, noticed when I got my credit card bill I had been charged twice. Stratstone were very unhelpful in getting the amount refunded. All seemed very dodgy.

Useless. If your BMW needs a service or a recall don’t even bother with these clowns they’re not interested.

This review is for Stratstone Mini, particularly for Jamie, who could not have done enough to sort the purchase of a Mini convertible. Superb service. Thank you

Fantastic service from the whole team at Stratstone BMW, from entering the building, to meeting Chelsea and the service team who were so professional and courteous throughout our visit. The sales team led by Alan Maddison were very helpful and knowledgeable. Fantastic customer service throughout, even when we returned to pick up our vehicle. I will definitely be recommending Stratstone BMW Silverlink to my friends and family.

First class sales team
Helped me with my purchase really informative. Pressure free environment.

BMW STRATSTONE DERBY. The WORST customer service ever received from a BMW dealership. Went to view X5 at BMW derby on a Saturday . Firstly we were told the car had to be registered on my husband’s name as he was the one that paid the deposit and that we could change ownership at a later time without the number on owners increasing( this is so incorrect and a lie). Then went to view the car under the impression we could take it away the same day. Another lie. Then were told all the scratch’s will be taken out before it is delivered to us and we will be receiving a hand over video, and if we gave them 2 positive reviews we would receive a free MOT. Another lie.

Then told car will be delivered on the Tuesday afternoon (3 days after viewing) lie again. Called on Monday to be told the earliest they could deliver was on Thursday and the ceramic coating will be done on the Tuesday. Lie again. Called on Wednesday to get an update on if the car had had the ceramic coating done to then be told no but it was being done on the Wednesday evening and the car will be delivered Thursday afternoon.

Called on Thursday morning to find out what the rough ETA of delivery be, to be told around 3pm. Received a call at 3pm asking us to pay for road tax and that the car will come with a years MOT. Then being told car will be with us around 5pm: didn’t get the car until 7pm in pitch dark.

Viewed the car the next morning in daylight to realise the scratch’s weren’t taken out, the fuel cap wasn’t aligned with the body, the rear tail light wasn’t aligned with the boot and other issues.

Spoke to Jeremy who said they would arrange for the car to be picked up and they will rectify the issues in 2-3 days. Had the car picked on the following Tuesday. Zero communication as to what was their next step. Had to call them myself on the Thursday to be told the car was going through the work. Called on the Saturday to find out we will be receiving the car on the following Tuesday. Then called again on the Monday as I had not heard back again. Jeremy told us the fuel cap wasn’t lining up and they would have to order another part, respray it and it would have to go back into the oven for the paint to set and the ceramic coating will be redone as they had taken the scratches out. Told we should be receiving the car at the end of the week. Waited again for them to call to give an update. Again no communication from them to say if the work had been done. So I called on the Thursday evening to then be told the car was going to be delivered Friday afternoon and the car had gone through quality check, all the scratches were taken out the fuel cap was fixed. Up on receiving the car on Friday afternoon the scratches were still not taken out, there were white polish marks on the vents, there were chips on the bonnet.

They had my car in for 9days and still couldn’t fix the scratches.

We asked multiple times for the branch manager Danial to contact us, only to be ignored. He only contacted us back after 3 weeks of purchasing the car.

We have had to constantly contact the dealership on every occasion to get updates. Not once have they contacted us provide any communication.

We’ve received the car back with the scratches still there, the driver side door not locking ( was locking before it was taken) more chips on the bonnet and polish white marks on the vents.

We’ve had lies upon lies, upon lies and not even had the car in our possession for full 3 weeks.

Absolutely disgusting customer service. STAY AWAY AT ALL COST!!

STRASTONE TYNSIDE

READ THIS BEFORE YOU CONSIDER BUYING A BMW IX

Bought a very high specification from Stratstone Tyneside from there Sales Representative, Andrew Clark ( I bought it brand new with laser lights, massage seats, 22 inch alloys and almost every other extra on the 15th October 22) the MSport editions BMW IX from Stratstone BMW Tyneside, with a FGV (Future Guaranteed Value) of £38644.08 (in 4 years’ time November 14th 2026) the range was estimated at 260 miles, drove off the forecourt brand new showing 220 miles range (full charge, October 2022) lived with this throughout winter was now showing 150 mile range on a luxury car that you dare not use the luxury heated seats or any electronic equipment, had it just over one year and it’s now a love/hate relationship based mainly on range and build quality or lack of, BMW standards have dropped dramatically so after a year I had enough and wanted to trade it for a X5 hybrid, it’s done 8300 miles, 1 year and 2 months old and Stratstone Tyneside the dealer I bought it from for 82k offered me wait for it… £38720, STRATSTONE clearly want to wash and polish it then and sell for 58k.

The car below car is almost identical to Mine currently selling at a BMW dealer - 2022 BMW iX xDrive40 M Sport Edition 5dr for sale for £58,698 in Kirkcaldy, Fife

Enough said, don’t buy an IX or you will be very disappointed and ripped off and out of pocket, I sold my 8-year-old Range Rover for £31,500 (85k new) to get the 16k deposit for the IX. Then to be told it’s worth under 50% of its value after 14 months is an insult, a disgrace, it clearly defines BMWs real value of the so-called flagship IX.

Shocking, and also I believe the valuation to be unlawful (as it is another 2 Years and 10 months before it hits its FGV of 38644.08 according to my legally binding documents) so will be followed up by my solicitor over a Cleary mis sold finance agreement.

I took my car in because it was making a strange noise while driving. A local garage said it was the wheel bearing but couldn’t fit it for weeks. BMW had it during poor weather so couldn’t take it for a test drive - fair enough.

But they diagnosed a need for 2 new tyres and tracking - costing £770! And they hadn’t even driven it! Arrogant.

I took it back to the local garage, they replaced the wheel bearing and solved the problem.

Hard to believe, but they are very, very poor.

Just travelled from Essex to purchase an X6 M60 and thought the whole process was extremely smooth and stress free. Dealt with Joss who was exceptional, extremely professional and personable and he really could not have done any more to make the process smoother. Thank you Jos.

Took my car in for service but they forgot to reset the service lights for Engine Oil, Brake Fluid & Car Service.

If they forgot to do this, I now have doubts, what else they forgot to do? Did they actually change the engine oil, brake fluid & service the car?

I know they didn't forget to charge me £469.91 for the pleasure.

The reason I pay the premium & go to a BMW main dealer is because they are supposed to be the professionals.....makes me wonder?

unfortunately 3 weeks on I am in exactly the same position I was with Stratstone BMW Leeds being unable to sort out the issues with my nearly new BMW. At the moment I have no confidence in that the problems will ever be resolved and I am now without the start/stop function which worked before I took my vehicle in to Stratstone to add insult to injury.

I have been without a car for 4 days on 2 occasions with a courtesy car parked outside my house but no access to the keys ! I have now had to pay for taxis to get to and from your premises and your technician has added an extra 40 miles on a “test drive”

I am extremely disappointed with the service you have provided and want a resolution to the issues and recompense for the lost time and travel costs. I would advise everyone to AVOID dealing with this company as you could end up in a situation like mine.

Hugely disappointed with the attitude of Philippe Jarjoura, Business Manager at Tyneside. Difficult to conclude other than he has 'taken the p...' over a period of 3-4 weeks.

Initial inquiry for purchasing a BM IX50 was handled attentively and encouragingly by a more junior colleague - with friendly emails and a video of the vehicle in which I was interested.

Once the Business Manager took over - at the end of August - things went downhill. Multiple, short, curt, emails on 1st September were followed by offering me a PX value for my car significantly below both Motorway and Webuyanycar, and no cash flexibility with his vehicle at all, although I had made a clear cash cost to change offer on my side that had us within 6% of the dashboard price.

On 13th September BMW Tyneside reduced the dashboard price of the IX50 and I re-expressed an interest, getting no reply from Mr Jarjoura at all.

Today I noticed the price had been reduced further to the point where the PX value they had offered for my car was now effectively within my cost to change cash offer of 1st September.

Mr Jarjoura insisted on getting my PX revalued and reduced the PX value even further - and well below two other PX offers reputable dealers similar to Stratstone have made today.

I am relatively sure that at no time have I spoken to Mr Jarjoura - in stark contrast to every other BMW dealer I have dealt with including in the Stratstone chain. At not time has he shown any flexibility to try and come to a deal - in stark contrast to every other BMW dealer I have spoken to over the last 3-4 weeks. At not time has he suggested he actually wants to sell me the vehicle.

Obviously, he is not typical of Business Managers in BMW main dealerships, nor even of the Stratstone group. If at all possible, AVOID.

Shockingly poor customer service at Stratstone Derby. Patronising complacent staff Wrote a complaint- no reply , wrote one to their MD- no reply. Just awful . Avoid at all costs

After visiting Sytner BMW in Solihull, please believe me that Derby Stratstone are the best, I skip paper cups in Solihull but important is INVOICE, Sytner say one but give higher invoice about £500

AWFUL- Purchased a car in January and once they have the sale/money, aftercare is zero! Car needed MOT/Warranty Check and brake fluid service and booked several months in advance for a courtesy car due to disabilities and none apparently available despite booking so far in advance and many requests/calls. Car booked in for a 6 hour slot and I have had to sit in the show room over 4 hours waiting as I have disabilities and they cannot provide a car to help me despite only purchasing the car this year. I have had 3 stressful months of trying to sort out the booking with no one returning calls on prices but promising calls back. Complaints have been made on the phone direct to Derby and several via the Reputation online ticket system and no response at all from either. They do NOT care for customers especially disabled ones. They blame the customers experience on staffing issues, they have had to get rid of poor staff and are training new staff and it has been like this for the past 3 months. Awful experience especially if you have disabilities. Although I found it quieter in mini section waiting for hours , it was still noisy and exhausting for over 4 hours sat waiting with my disabilities. DO NOT Recommend to anyone especially disabled customers and very poor service from an apparent premium brand. Was stuck to use this garage as it was part of the sale that I got the MOT done there. AVOID. It is not acceptable to treat customers like this.

Just had the most amazing service done to my car at Stratstone Leeds , Hannah was amazing and went above and beyond efforts.

You save for your dream car wait 18 months for it to arrive due to chip supply issues and finally it arrives. I have had BMW for many years, and always had good experience until this year. My brand new 72 Plate BMW 330D Touring started to let water in after 4 months and 2k miles. I got wet driving it, but could not see were it was getting in. The BMW service centre could not see the car until March. It was taken to Stratstones on the 19th of January 23 as I could not continue to drive it like this and its still there some 5 months later. Call after call not returned. Its going to be a few weeks, were working on they said when I visited the showroom in Leeds in March. I called to the garage to collect my things in May and its sat there collecting leaves from the trees its parked under. I took photos, I am appalled at the service the Stratstones garage has delivered. Once they have your money your forgotten.
I have complained and asked to speak to some one higher than the Service manager but not a single call back. Only a email to say they are still wait for BMW UK to give the go a head for the repair.
Complained to BMW UK, answer back the dealership is dealing with the matter you will hear back soon.
How long is soon if this was there car it would be back on the road in weeks. Mean while I am paying for a car to sit in a repair centre losing money each month. All I can say is watch out if you have a problem with your BMW because you get no help from this garage. How long should it take to repair, unless there is something that I have not been told, Oh wait a minute not been told anything calls not returned.
My Message to BMW Stratstones is Call the Owner speak to them explain the issue, offer comfort, say your doing everything possible set a deadline for repair. speak to them about the delay issues and how you will over come them. Don't hide behind emails, and texts, Don't Ignore them and hope the go away.
Because they get angry and want answers, My £50K car is now worth £40K after a few months and I have driven just over 2000 miles. The BMW Brand is nothing if they don't back up the aftercare service. But let will not learn until we vote with our feet. its a total shame has I love this car and want it returned repaired like new, before I grow any older.
Thanks for reading