Suma Wholefoods Avaliações 

169
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying Suma products for most of my life. I tend to buy their packets of dried beans, grains, fruit, nuts, seed and veg. I most recently bought 1kg of quinoa which was great quality, no... Ver mais

Detalhes da empresa

  1. Mercearia atacadista
  2. Fornecedor de Alimentos e Bebidas
  3. Fornecedor de Produtos Alimentícios
  4. Loja de alimentos orgânicos

Escrito pela empresa

A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(169)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unacceptable!

Unacceptable to promote yourself as ethical when dealing with inhumane companies for suppliers.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I used to buy their vegan products bit…

I used to buy their vegan products bit bo more! I was outraged and disgusted to discover this so called 'ethical' company has tied with Delamere Dairy who keep goats in horrific conditions suffering daily abuse. Until Suma cut ties with this company I will no longer purchase ANYTHING from them

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lost a customer

We buy Suma peanut butter which is overpriced but it doesn’t contain palm oil and our local whole food shop stocks Suma products. I will no longer be purchasing any Suma products and will inform the shop about the horrible animal abuse on one of Delamere Dairy’s farms.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We buy from here as it’s supposed to be…

We buy from here as it’s supposed to be kind and ethical. The explanation of why they are not dropping Delamere dairy does not make sense. If you want to sell ethical products you wouldn’t use this farm. Whatever vet or other sources you are using are not ethical either.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company tried to convince you they…

This company tried to convince you they are wholesome and ethical! It’s a lie! They are aware of animals abuse amongst their suppliers and don’t give a dam! They think they are above accountability! Boycott this awful, lying brand

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The excuse of using Red Tractor is a Joke!

The excuse of using Red Tractor as an assurance of ethical caring for animals is a joke. Why have they not visited the farm themselves to find the truth? Red Tractor standard is a ploy for farmers to continue doing what they want. Here is another vegan lost to your company.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I don't understand why a company who…

I don't understand why a company who were pioneers in plant-based wholefoods continue to sell animal proteins and to support abusive dairy producers, please stop profiting from vegan consumers and do the right thing...become a truly vegan operation for the animals and the planet. I trusted this company and feel very let down.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

appalling.

the blanket reply by Suma wholefoods in regards to the clear evidence caught on camera of multiple abuses, severe lameness and the killing of kid goats, the wholesaler is choosing to side with the standards laid out by the 'Red Tractor Goat Farm Assurance' scheme. Appalling to say the least. major L.

28 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never buying again

Never buying again. Having bought Suma products before, I will never again. For them to still be working with Delamere, after that heartbreaking footage of the treatment of innocent goats and their kids is so shocking.

22 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unacceptably unethical

I've bought Suma products before, but in light of their links with Delamere Dairy, who abuse goats for profit (including killing goat kids!), I won't be purchasing any more. Suma Wholefoods claim to be an ethical company, but until they drop Delamere Dairy, I won't be buying any more of their products.

23 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am horrified and disappointed to know…

I am horrified and disappointed to know that Suma continue to sell goats milk from Delamere Dairy.
I am one of a co operative of people who regularly buy from Suma and none of us would want to collude with the horror and suffering that this dairy inflicts on sentient animals!

23 de agosto de 2022
Avaliação não solicitada
logotipo da Suma Wholefoods

Resposta da Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Avaliado com 2 de um total de 5 estrelas

suma store products and own brands

I purchase the suma own brand pea canned soup, it’s a little pricier than normal but 👍! The beans are good and healthy too. I was not aware but now seen Suma unethically stocks products such as Delamere goat milk despite extensive coverage on the cruelty so our family won’t be supporting suma for now - to close a blind eye on this is not where we want to spend our money…

23 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Raise your standards Suma Wholefoods!

The Animal Welfare charity I work for regularly order from Suma. We have supported them for around 20 years, however due to their blatant disregard of animal welfare we can no longer do so. The Red Tractor Scheme is owned and funded by the farming industry, assurance from them means nothing, assurances from the vets that Delamere pay means nothing. Come on Suma, put your money where your mouth is and drop Delamere if you are truly ethical.

22 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Expensive

Expensive, mediocre products, not a company in line with vegan ethics.

21 de agosto de 2022
Avaliação não solicitada
logotipo da Suma Wholefoods

Resposta da Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Avaliado com 1 de um total de 5 estrelas

Suma Wholefoods

Suma Wholefoods, if you truly "care deeply about animal welfare", then you will drop Delamere Dairy products immediately!

21 de agosto de 2022
Avaliação não solicitada
logotipo da Suma Wholefoods

Resposta da Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Avaliado com 1 de um total de 5 estrelas

Boycotting Suma until it raises its ethical standards

I am truly saddened and disappointed that Suma, a so-called ethical company, is still continuing to do business with the very unethical and immoral Delamere Dairy. For this reason, I will be boycotting Suma products until Suma cease trading with such an immoral business as Delamere Dairy. Goats' lives matter.

21 de agosto de 2022
Avaliação não solicitada
logotipo da Suma Wholefoods

Resposta da Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

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