Superdry - Basildon Avaliações 121

All the sales advisors are super helpful and polite.

Extremely helpful exchange was easy assistants were friendly and explained each process

Very helpful staff in the shop always and very clean to

Member of staff was very helpful and friendly.

Great sales assistance very knowledgeable and helpful

The person that delivered it was nice and helpful

One of the worst customer services I’ve ever had to endure. Twice they’ve delivered the parcel to the wrong address. Second time after telling them I would be out the country and they told me they would refund me. I’m on holiday, they delivered it to the wrong address again haven’t refunded me the money. The live chat is a waste of time takes hours for anyone to even get back to you. You email them I don’t get back to you you can’t phone them and if you do manage to get through to anything you leave a message and nobody gets back to you!

Avoid this company at all costs. Absolute joke very unhappy customer and I won’t be using their company again ever! And I recommend nobody else uses this company because it’s impossible to deal with amateurs are best!

My coat arrived within 1-2 working days, material is top quality! Would definitely recommend.

The delivery information was not good. It told me it has been delivered to the store but I didn’t receive the text as the delivery had not been unpacked. Only due to the staff knowing what was going on did I get my order on the day I was at the store

Very nice genuine staff you handled my returns with ease very helpful at basildon superdry.

Was very quick and speedy delivery
As it always is.

Great product fast delivery girls were great in store when I went to collect well done

Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful.
Love my coat and even better for a great price in BlackFriday sale. First purchase from Superdry,I will be back

I ordered a dress online but I wasn’t sure if I would need a bigger size so when I collected I asked the advisor if they could check another store which she did. It turned out I needed a smaller size so I bought the dress from the shop and returned the bigger size for a refund. It was so easy I was shocked and all the advisors I spoke to were so nice and very helpful.

The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very satisfied as a customer. Exemplary service indeed!

The clothes are super good quality as always.

Was made very easy brought on line picked up at shop staff really helpful and friendly