Love Superdry products however not happy about the shipping fee not being refunded recently following the return of products ordered on line which did not fit even though the staff member spoke to cus... Ver mais
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The young lady that served me at the till was extremely helpful and understanding as I was abs full of flu and had left home without a jacket and needed 1. The floor staff didn't swarm me being over... Ver mais
The Superdry Store in Bury is good, & I often purchase clothes from there. However I find it rather pathetic that they have now started charging for Paper carrier bags !! I know it’s not much of a c... Ver mais
First Class Customer Service at Superdry Bury Store as Always, Friendly and Helpful Staff. Callum and Sadia served me today and nice to see Sadia back …
Detalhes da empresa
Sobre Superdry - Bury
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
E04, The Rock, BL9 0ND, Bury, Reino Unido
- 01617 975710
4,5
Excelente
173 avaliações
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I bought this for my 13 yr old daughter…
I bought this for my 13 yr old daughter cause she loves pink and needs a light jacket. She doesnt like it cause "the sleeves are like a jumper". Shes right. I'm sending it back.
12 de junho de 2021
Resposta da Superdry - Bury
Hi,
We are sorry to hear that you find our returns process unclear.
In order to become a more sustainable brand, we no longer send out any documentation with our parcels. You can arrange a return using our online returns portal - https://superdry.returns.international
This will enable you to choose which items you wish to return, the courier service you wish to use and download a label for you to print and stick to the outside of the return package. For further information please see our help centre.
https://www.superdry.com/help-centre/articles/401900000002273/how-do-i-return-my-order
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
Fantastic service and speedy delivery…
Fantastic service and speedy delivery would highly recommend 🚛⭐⭐⭐⭐⭐
27 de maio de 2021
The denim jacket I purchased on line…
The denim jacket I purchased on line was very good but to small, I wanted to exchange it for the next size but the returns and exchanges feature of the web site would not recognize my order number, email or post code, I had to take the item back to a Superdry store who were really helpful but could not exchange the item only give me a refund.
This was disappointing as I had earned a discount on line which has now been used and I cannot get the discount on a replacement large size item
17 de maio de 2021
Resposta da Superdry - Bury
Hi,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
Excellent service arrived on time and…
Excellent service arrived on time and kept up to date with delivery will definitely be using again .
1 de abril de 2021
Good fast service and quality clothes.
18 de março de 2021
Always good quality
20 de fevereiro de 2021
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