One of the best customer service at Superdry Super helpful crew being lead my a great manager… I honestly forgot to get their names however, I must say I was greeted well severed with passion and de... Ver mais
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Veja o que dizem as avaliações
Didn't like the attitude of the cashier, after I paid cash she looked at me as if the bill was faked then checked many times. I do understand that it's her job to check the bill but is there anyway e... Ver mais
Very pleased with my new coat from the wembley outlet. It's an addition to my wardrobe goes with the anorac that i've had from superdry for some years. Many thanks for the young lady on the till, who... Ver mais
The fact that when I entered the store the manager and staff were approachable, and Superdry followed their return policy down to the letter. if it is a manufactural fought. It was done so beautiful t... Ver mais
Detalhes da empresa
Sobre Superdry - Outlet Wembley
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
Unit 84-85 London Designer Outlet, HA9 0FD, Wembley, Reino Unido
- 02089 020969
4,5
Excelente
299 avaliações
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I purcased A sleevless jacket for my…
I purcased A sleevless jacket for my son for his birthday ,from Wembley outlet went home and checked it there was A stain mark and I went back again to return it, Assistant manager was so rude and he said its my problem I cant do anything and he just left the jacket and walk away, if he politely explined the policy its A different story its one of the worst customer expirience I ever had I never come to ypur store again and never recomand your product to any of my friends or lelatices ever
12 de novembro de 2024
Resposta da Superdry - Outlet Wembley
Hi Mohamed,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavor to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
It was amazing experience yeah
10 de novembro de 2024
Resposta da Superdry - Outlet Wembley
Hi,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Great customer service
Great customer service, went too Wembley outlets to purchase for my son for Christmas
7 de novembro de 2024
Resposta da Superdry - Outlet Wembley
Hi Samantha,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Great service
2 de novembro de 2024
Me pareció muy buena la atención de los…
Me pareció muy buena la atención de los colaboradores del sitio, algo a mejorar que habían muy pocas cosas para dama
De resto súper bien
3 de novembro de 2024
Good experience.
Good experience.
Good customer service and helpful advice and explanation about product.
19 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
Thank you for reviewing your online shopping experience at our Wembley Outlet store.
We always do our best to give our customers a positive experience, so we're really happy to read your comments.
Thanks so much for shopping with us, we really appreciate it.
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Superdry is now one of my favorite brands.
Got the sizes I need. Store Assistants were helpful and I ended up buying 6 hoodies and a bunch of T-Shirts at discounted price.
27 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
We appreciate you taking the time to review your recent
shopping experience at our Wembley Outlet store.
We always do our best to give our customers a positive experience, so we are delighted to read your great comments.
Thanks so much for shopping with us!
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Decent reductions
It was at an outlet store. It was fine. The guy on the till was really helpful, but the store assistant I spoke to had difficulty understanding me. I asked her if there were any skirts in the store, but she didn't seem to understand the question.
29 de outubro de 2024
Products are affordable and gives a good attire in super dry outfits
Amazing products. Looking forward for next shopping experience.
29 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
Thank you for taking the time to give us your great feedback.
At Superdry, we want you to have a great experience, so it's great to hear you're happy with the service at our Wembley Outlet store.
Thanks so much for shopping with us!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Resposta da Superdry - Outlet Wembley
Hello,
We appreciate you sharing your feedback with us.
We always aim to offer the best service to our customers every time, so we're really sorry to hear this.
We have taken onboard your valuable feedback to learn and improve.
Thank you for shopping with us. We really appreciate it.
Superdry Team
Good
I have always good experience there and i love all that products thank you for everything
25 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
Thank you for taking the time to leave a great review about your Wembley Outlet store shopping experience.
We endeavor to give our customers a really positive experience, so we really appreciate your great feedback.
If you loved your new purchase, don't forget to leave a product review as well!
Thank you for shopping with us!
Superdry Team
Communication Etiquette
Overall, staff management was satisfactory, though some team members would benefit from training in communication etiquette. I required a Size M item, of which only one was available in a damaged condition. Upon enquiring, a courteous female staff member checked for any spare items in storage, and offered a 20% discount if i had to purchase it. According to outlet policy, an additional 10% discount applies when using the Wembley outlet app. Unfortunately, the billing staff declined to apply this, which was disappointing. Additionally, I was provided a smaller bag than requested, leaving an impolite impression. This experience discouraged me from further purchases, and I decided to shop at another Superdry store in Canary Wharf for my intended items.
27 de outubro de 2024
The staff was very helpful great…
The staff was very helpful great service and a great choice of clothing and winter jackets
18 de outubro de 2024
Good customer service
21 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
Thank you for taking the time to review your recent shopping experience at our Wembley Outlet store.
At Superdry, we want you to have a great experience, so we appreciate your valued feedback.
Thanks so much for shopping with us!
Superdry Team
I went to store with my wife and it was…
I went to store with my wife and it was really good experience everything was perfectly identifiable and perfectly tagged just one more staff is required on floor who can help customer for size and colour which is available on store
20 de outubro de 2024
Resposta da Superdry - Outlet Wembley
Hello,
Thank you for taking the time to review your shopping experience at our Wembley Outlet store,
We endeavor to give our customers a really positive experience, so we are really pleased to hear your comments.
We appreciate the valuable feedback so we can learn and improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Great service given by the staff on the…
Great service given by the staff on the counter.
17 de outubro de 2024
When I washed the purchased hoodie, the hoodie’s colour is coming out…. Very poor quality
The colour is coming out from the hoodie when I washed it
6 de outubro de 2024
Not Great
Not much of a great experience at the store, not many collections, had to pick up a jacket with limited options available, should have got much better discounts on the first purchase
6 de outubro de 2024
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