the colleagues were all super helpful and kind. all a credit to the store. i had a couple questions which were quickly and easily answered and i was showed many options. such lovely customer serv... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The staff at the cashier( the initial purchase) seemed a bit annoyed and was asking for original ID documents . Not felt like coming to Superdry again
Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... Ver mais
A empresa respondeu
We received a great service from the Peterborough shop in Queensgate shopping centre. They didn't have the item in the store but the shop assistant ordered it on line to be sent to our home address. S... Ver mais
Detalhes da empresa
Sobre Superdry - Peterborough
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
35-37 Queensgate Centre, PE1 1NT, Peterborough, Reino Unido
- 01733 873028
4,4
Excelente
195 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality always lasts and feels great
Quality always lasts and feels great! Loving the more plain clothes aswell
20 de setembro de 2022
I never received a email
I never received a email to state it was ready for collection (2nd time I've ordered and same situation). Happy with product thou
16 de setembro de 2022
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
No issues at all
No issues at all, very quick delivery. I have to returned one item but I didn’t have any problems.
Thank you
6 de agosto de 2022
Resposta da Superdry - Peterborough
Hello Maria,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Staff helpful and friendly
I visited the shop to change T shirts I bought from the website. The staff were very friendly and helpful. Unfortunately the shop don’t stock larger sizes so the cashier ordered them for me using the online cash till
2 de agosto de 2022
Resposta da Superdry - Peterborough
Hello,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
As always very helpful
As always very helpful, friendly and efficient personnel working on the Peterborough store
1 de agosto de 2022
Resposta da Superdry - Peterborough
Hello,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Poor service
No issues with the product, but service was poor. Collect from store communication was unclear and did not arrive when I was told it would do. I was told to wait for email confirming delivery to store which did not arrive only to find out It had been received at the store on day after it would arrive. Had I not checked myself would never had known it arrived. Collected by husband 2 days after was told it would arrive, he said store was chaotic & no one knew what they were doing
30 de julho de 2022
Resposta da Superdry - Peterborough
Hello,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Care
Looking for a shirt i liked and the…
Looking for a shirt i liked and the sales man could not do enough. Awesome
16 de julho de 2022
Resposta da Superdry - Peterborough
Hello,
We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Good service
24 de maio de 2022
Resposta da Superdry - Peterborough
Hello Juliet,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
100% Happy
I visited your Peterborough store on Saturday the 7th May. Looking to buy a hoodie. I found one but unfortunately they did not have my size. One of your guys suggested I try on a mens size xlarge as it was a similar fit to a ladies size 18 and he checked it was in stock on line which it was. He ordered it for me and told me who were the delivery company you use and my options of either bring it back to store or return by courier. It came 2 days later and was a perfect fit. 10 out of 10 for customer service and 100% happy customer!!.
13 de maio de 2022
Quick delivery and efficient service
Quick delivery and efficient service. The clothing was to SuperDry’s usual high standard.
7 de março de 2022
Wrong Item received
15 de fevereiro de 2022
I was not inform when I need collect my…
I was not inform when I need collect my items from shop.so after 2 weeks I going and have my items.Now I am very happy.,because, my Duvet Coat is is very good quality and size is perfect..
23 de janeiro de 2022
Happy Customer
Quick Delivery, good quality jacket. Will definitely be a return customer.
22 de janeiro de 2022
Sizes are far too small
Sizes are far too small. I'm normally XL and had to exchange twice to get a XXXL to fit
Wasted so much time I won't bother again
Second return was to Peterborough store where the manager wore his mask on his CHIN !!
Oh and the music was deafening
I'm not coming back
30 de dezembro de 2021
The customer service was exceptional
The customer service was exceptional
The guy that helped me was very helpful
29 de dezembro de 2021
Very pleased with service straight…
Very pleased with service straight forward purchase.
6 de dezembro de 2021
Great quality and choice of clothing
Great quality and choice of clothing
very helpful staff
Shop could do with better lighting and space
but can’t complain really as fully stocked
27 de novembro de 2021
Just perfect
From purchase to delivery, everything was perfect without a single problem.
16 de novembro de 2021
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.