This was my first experience at superdry. There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just... Ver mais
Localização
Trocar localizaçãoUnit SU42 West Quay Shopping Centre, SO15 1QF Southampton, GB
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Veja o que dizem as avaliações
I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... Ver mais
Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... Ver mais
Absolutely awful delivery. I have ordered jacket and i was keep getting messages day by day delivery is rescheduled. I received message 10/10/2024 and arrived at the end 14/10/2024 and i had to instru... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Superdry - Southhampton
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, Reino Unido
- 02380 637701
4,6
Excelente
201 avaliações
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Very helpful staff.
9 de janeiro de 2023
Love the brand but would like more…
Love the brand but would like more offers and affordable clothes
27 de dezembro de 2022
Customer service
Customer service excellent, helpful, polite very enjoyable experience.
5 de dezembro de 2022
Great quality and customer satisfaction.
I had to return an item as I wanted a larger size and the process was very smooth. I love the quality, style and fit of the product.
15 de dezembro de 2022
Perfect service experience
We arrived at SuperDry West Quay Southampton yesterday (7th Dec) & were served by Allister who patiently helped us choose Christmas presents for our family. He went the extra mile & were treated like VIP’s. Perfect service
7 de dezembro de 2022
Was ok
This was my first experience at superdry.
There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just gave it to me and didn’t say a word.
I know reviews may impact your store performance so I will keep it as 4.
I hope my review will improve your quality of service.
1 de dezembro de 2022
Clothing is great quality. Assistants always friendly and very helpful.
Clothing is great quality.
Staff always friendly and helpful.
We usually go to Southampton branch
4 de dezembro de 2022
I love the store and the people working…
I love the store and the people working in it make it even better, I wish it was cheaper though, that’s why I’m writing a review haha
15 de outubro de 2022
Avaliação não solicitada
Return in store
30 de setembro de 2022
Excellent Customer Service No nonsense…
Excellent Customer Service No nonsense approach!
30 de setembro de 2022
The staff were very help full in store…
The staff were very help full in store and helped me order online when I couldn’t find what I was looking for
23 de setembro de 2022
Nice easy trading experience with no…
Nice easy trading experience with no fuss returns policy on online shopping .
26 de setembro de 2022
Great customer service
21 de setembro de 2022
Great quality&design
Great quality&design, unique style, just love it! Also very quick delivery.
26 de agosto de 2022
full experience was really easy and i…
full experience was really easy and i will definitely be shopping here again
8 de setembro de 2022
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Superdry - Southhampton
Hi - We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Very helpful and brilliant clothes
Very helpful and brilliant clothes. Manager very
Helpful as all staff were.
28 de agosto de 2022
Luv the Efficiency of your Staff in…
Luv the Efficiency of your Staff in Store both Bournemouth & Southampton ,always very pleasant & helpful too.
I also like your online ordering system
5 de setembro de 2022
5 Stars for Customer Service.
Excellent service. I ordered a top online via the Superdry website (as my size was out of stock at the store) and it was in the store at Southampton a few days later.
The staff at the Southampton store were brilliant and helpful with other queries in general..
Great stuff!
30 de agosto de 2022
Order arrived earlier than expected
Order arrived earlier than expected, so fast shipping. Quality of the shirt I bought is superior to some brands, sizing is always as it should be. I'm bit more curvey and I know that they will fit so no need to send anything bk. It has to be 5* also I got the Shirt half price so all good as I love a bargain especially in today's climate. Thank you Super dry for another quality product ♥
17 de agosto de 2022
Resposta da Superdry - Southhampton
Hello,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
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