Surreal Succulents Avaliações 

280
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely stunning plants delivered quickly and in perfect health. Really helpful care guide included so you can successfully care for your new plants. Can't recommend them highly enough.

Avaliado com 5 de um total de 5 estrelas

Wonderful selection of plants, great website and prompt delivery. I was nervous about the plants being delivered bare rooted - no need. They were really well packed and in good condition. Everythi... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always the plants are delivered in good time, well packaged and in a seemingly healthy condition. Surreal Succulents offer a wide number of plants that are a great addition to anyone who wants to s... Ver mais

Avaliado com 5 de um total de 5 estrelas

As usual the delivery went well. Plants well wrapped and arrived quickly. Good communication throughout. This nursery is always willing to help with advice and aftercare. The plants are healthy and... Ver mais

Detalhes da empresa


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

280 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(280)

135 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

As always the plants are delivered in…

As always the plants are delivered in good time, well packaged and in a seemingly healthy condition. Surreal Succulents offer a wide number of plants that are a great addition to anyone who wants to start or enlarge a collection especially in this ever changing and warming climate.

27 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Wonderful selection of plants

Wonderful selection of plants, great website and prompt delivery. I was nervous about the plants being delivered bare rooted - no need. They were really well packed and in good condition.
Everything I have bought is thriving and looks beautiful in my garden.
The plants need less maintenance and watering too compared to seasonal bedding plants which is a bonus given the summer weather we have had and are likely to have in the future.
Great company and excellent customer service.

30 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Brilliant!

The plants were perfect. Haven't had succulents for years, and definitely not these for my garden. Only had them for 2 days and one flowered already. Amazing .

27 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

The online order processing and payment…

The online order processing and payment system straight forward, quick, and good updates. Timely notifications to know how deliveries progressing. A good all round package from sale to aftercare. Feels like more than an order, part of the surreal family with after care and notifications of products that have come back into stock, getting notified before others is like being prioritised, thats a nice experience to feel. And, of course the plants - just stunning, fantastic quality accompanied by helpful care information. Brilliant. Just brilliant

29 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

Very disappointed

Very disappointed, The website pictures grossly exaggerate the size of the plants. The pictures and indeed the receipt state that the plants are in 6 cms pots. They were not; rather they were wrapped, bare rooted and loosely in tissue paper. Possibly not the way to send out plants given the weather? I spent nearly £50 on four plants for our wedding anniversary and we feel completely conned by this company.

9 de julho de 2026
Avaliação não solicitada
logotipo da Surreal Succulents

Resposta da Surreal Succulents

Hello,

Thank you for taking the time to leave your feedback. It helps us continue to improve both our products and our service.

We’re very sorry to hear that your experience did not meet your expectations.

We work hard to make our website as clear as possible, and following your comments we’ll review the information provided to help ensure future customers know exactly what to expect before ordering.

We send our plants bare root because it is the safest way to package succulents for transit while also reducing plastic waste. Over many years, we’ve found this to be the most reliable method of ensuring plants arrive in excellent condition.

We will to look into this for you and do our best to resolve the issue.

Kind regards,
Jack
Surreal Succulents

Avaliado com 5 de um total de 5 estrelas

Splendid plants and service.

As ever the plants arrived in excellant condition and arrived quickly. I can't praise S.S enough for the standard of their plants. There is excellant information on the website about each plant to ensure the maximum chance for survival.

29 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

It’s a total scam

It’s a total scam. I spent £49 . Thought I will get the plant shown on the pics. But get completely opposite. The plant were very small and wrapped up with paper. I totally disappointed . Will never buy anything from this company. Will never recommend to anyone

29 de junho de 2026
logotipo da Surreal Succulents

Resposta da Surreal Succulents

Hello,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your order didn’t meet your expectations.

Having reviewed your order, we can see the plants supplied were the correct varieties and sizes ordered. Our plants are photographed in their growing pots, but are carefully shipped bare root wrapped in tissue paper. This is the safest and most reliable way to send succulents, and helps reduce unnecessary plastic waste.

We sincerely apologise that we haven’t met your expectations on this occasion, and we’ll continue reviewing the information on our website to ensure our shipping method and product presentation are as clear as possible.

Kind regards,
Jack
Surreal Succulents

Avaliado com 5 de um total de 5 estrelas

As usual the delivery went well

As usual the delivery went well. Plants well wrapped and arrived quickly. Good communication throughout. This nursery is always willing to help with advice and aftercare.
The plants are healthy and gorgeous 😍
After dealing with a number of suppliers this one is my number 1 go to. Highly recommend 👌

24 de junho de 2026
Avaliação não solicitada

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