Nightmare on 2810 Mallard Lake Drive
We are livid about our stay at 2810 Mallard Lake Dr. For $1,273 per night (including your broker fees and other added on costs—$969 without), we expected a pristine, high-end experience. Instead, we got a disgusting, unsafe property that’s an embarrassment to Seabrook Island’s standards. Your measly $700 refund—less than a single night’s cost—is a slap in the face given the extent of this disaster. Here’s what we’ve been forced to deal with: Infestation Nightmare: The kitchen was crawling with ants and a cockroach on the table from day one. The fridge held old food—salads, leftovers, not just condiments! Ants infested the walls, stove, and floor every single day. Your “solution” on day 2? A non-exterminator with a can of pesticide—useless and dangerous for our dog and asthmatic guests. On day 7, we’re still dodging ants while trying to cook. It’s absolutely vile. Fire Ant Infestation on Patio Deck: The pool’s patio deck is teeming with fire ants, making it impossible to use safely. This is a dangerous health hazard, especially for guests with allergies or children. Your failure to address this is reckless and unacceptable. Broken and Hazardous Amenities: The sliding door screen is broken, letting in bugs while blocking the breeze. The pool area had just two chairs—both broken, moldy, and covered in pollen—for a house meant for eight guests. We warned you about severe mold allergies, yet mold festers on chairs, bathroom vents, and the tabby stucco walls. My daughter and her husband found brown recluse spiders on their FROG bedroom pillow—horrifying and dangerous (photos attached). The stove is barely functional—knobs misaligned, instructions useless. A second convection oven doesn’t excuse this neglect. Exterior Disrepair: The tabby stucco is covered in mold, and the deck is rotting with exposed rusty nails—a clear safety hazard. Your “fix” of replacing a few slats is laughable. This property is a wreck. Inadequate Refund and Negligent Communication: Your $700 refund is an insult, not even covering one night’s cost for this deplorable experience. We begged for help starting day 1, but your team either ignored our many texts, emails or offered empty promises of someone coming to make things right. Three pool chairs arrived on day 5—far too late. We wasted our entire vacation on the phone and texting, chasing solutions while you did nothing. Your refusal to provide a fair refund or take meaningful action is outrageous. This property is a complete fraud—not the luxury retreat you advertised but a neglected, dangerous dump. We feel cheated, ignored, and disrespected. You must immediately fix how this property is managed and marketed. We will not stay silent and will warn others against this property.