Swoop Patagonia Avaliações 

Swoop helped us put together a terrific itinerary and everything went off very smoothly. We loved the hotels they selected for us and the information on the website from planning for the trip to sites to visit on our free time was immensely helpful. There were a couple of small glitches that happened during the trip, none of which were the fault of Swoop, one being a late pickup at one of our hotels. The hotel staff called the after-hours Swoop line and they quickly helped resolve the problem.

Great guides and porters, very helpful, experienced, friendly, explained everything, and just a great bunch of people to be around; this was a highlight of the trip!

Excellent recommendations, responsive to questions, assisted in tailoring the experience to our interests

Excellent coordination between legs of our trip.

I’ve now tried using Swoop Patagonia twice over the past three years, and both experiences were disappointing.

In my initial inquiry each time, I was very specific in the comments section about my travel dates, the activities I wanted to do, and my overall budget range. Despite that, I received a generic, canned itinerary that had little to nothing to do with what I requested. It felt like they simply pulled keywords and sent one of their standard packages, followed by a push to schedule a two-hour phone call to “plan” the trip.

If you provide a detailed comments section on your website, why disregard what clients actually write? I’m happy to have a call, but a reasonable starting point would be a high-level itinerary that reflects the information provided. Instead, I was sent something almost entirely unrelated to my request.

When I pointed this out, the advisor (Danny) responded rudely and became snarky when I said that a call would be a waste of time unless he could provide an itinerary that at least met some of the criteria I had clearly outlined.

Do the basic groundwork before asking for hours of someone’s time to refine a trip.

I had a similar experience with their sister company, Swoop Antarctica. In my experience, they present a top-dollar itinerary by default and then push back if it doesn’t align with what you’re looking for.
Ultimately, I created my own AI-generated itinerary—drawing on my experience living in Chile—and was able to design exactly what I wanted in under 30 minutes.

In today’s digital world, I expect better. At a minimum, read and incorporate the information customers provide before requesting lengthy calls.

If I’m planning to spend $20,000 or more for a solo trip to South America, I expect a higher level of service. In the end, I did better planning it myself. Swoop appears to act primarily as a reseller for high-end resorts, and I found better pricing by booking directly. The “customized” itinerary they sent included only one day in one of the destinations I had actually asked to visit.

Overall, a frustrating and time-wasting experience.

Swoop is organized, communicative and delightful to work with.

Swoop were great. From a planning call, to helping with veggie food, and places to run, they were available and knowledgeable. Transfers were seamless, and when one local partner messed up, they were there to fix it.

We had an awesome time in Patagonia. We went with our daughters and I wanted this trip to be memorable. We enjoyed every moment of the trip. Ecocamp in Torres del Paine was fantastic. All the logistics managed by swoop was seamless. We just enjoyed waking up every day and go for an adventure. I want to go again.
Thank you swoop for planning an awesome trip

Excellent pre-trip advice, coordination, and planning

Swoop offered excellent advice on Patagonia options, directed us to the best hotel and guide package, and made our bookings and logistics seamless. It was one stop shop that took the research, uncertainty and hassle out of vacation/adventure planning.

One hiccup at the beginning but everything else was incredible.

Swoop listened well to our interests and needs and then matched us with excellent tour providers for parts of our trip and were willing to offer guidance and suggestions for the parts we were committed to doing on our own.

We booked a self-guided W Trek through Swoop and had an amazing experience from start to finish.

Everything was clear and well organized — from the platform and emails to the Zoom calls and pre-trip meeting. As first-time trekkers in Patagonia, we felt very prepared and confident going into the trip because all logistics were handled and explained clearly.

The planning allowed us to fully focus on the hike and enjoy the experience without worrying about transportation, accommodations, or meals. The trek itself exceeded our expectations and was truly unforgettable.

I would absolutely recommend Swoop to anyone planning a Patagonia trip, especially if you want a smooth, well-supported experience in such a remote and challenging destination.

Overall the trip was amazing. The route planning and guided excursions were great - especially the individual guides themselves at each destination.
Our only disappointment was trying to contact Swoop during our trip and getting no response or return call.

The on the ground companies Swoop engaged with were absolutely fantastic in both Chile and Argentina. Everything ran according to plan and was well organised.

Each phase of the adventure-starting with the planning, followed by the travel through Patagonia and the follow-up has been thorough, helpful and responsive to helping us enjoy the trip. The trip was memorable stimulating and challenging.
Each day’s schedule provided us opportunities to view and experience unimaginable sights-gorgeous and different colors of the glaciers, sunrises and sunsets from the boat, colonies of penguins. Happy we didn’t cross patches with the Canadian Beavers.
The morning briefings were very helpful and provided the information to make good choices about the physical level of the different excursions. The presentations, though they varied in quality-were at a minimum informative and some were exciting and stimulation. The presentations and slides about the history, evolution and anthropology of the regional populations over time was perhaps my most favorite event of the entire trip.Is it possible for you to post the slides. Specifically appreciated hearing about hunting and gathering communities and about tribes like the The Selk-Naan that lived in the region and eventually became extinct.
My only comment about an activity that was not in great taste was the last night’s dinner conversation about tipping the staff. The staff was great. We had an opportunity to increase our amount to recognize the fine work of the staff-but a lengthy appeal for more money for the staff was not necessary.

I waited until last minute to set this trip up and Swoop did a great job setting everything up for me except for the flights. They gave me great ideas and recommendations and everything went smoothly. Loved ECO Camp and the Hotel in Punta Arenas was great. The only disappointment I had in the whole trip was the penguin excursion getting cancelled do to the weather forecast. Everyone in Swoop was very nice and responsive to my questions and concerns. I Highly recommend them

Our South America experience was amazing. Started off in Santiago went down to Tierra Patagonia. Excursions every day. Great food off to Argentina Patagonia. Everything amazing can’t even comprehend the views. Ended up in Buenos Aires at the PARK Hiatt hotel great way to end the trip.

Wonderful cruise. Beautiful ship, great rooms, incredible food, experienced guides. All very friendly and uplifting. Our first cruise!

Update:

After posting my original review, my complaint was escalated to senior management at Swoop Patagonia, who reviewed the situation and expeditiously authorized a partial refund. Once it reached that level, the issue was handled promptly and professionally, which I appreciate.

I’m glad the matter was resolved, and I appreciate the effort made to make things right in the end.

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I booked a puma-tracking trip through Swoop Patagonia, and it turned out to be one of the most disappointing and misleading wildlife experiences I’ve had in 15+ years of travel.

1. Misrepresented itinerary
Swoop clearly advertised four full days of puma tracking (Oct 11–14). In reality, there were only three. The final day wasn’t a tracking day at all — it overlapped with a completely different program. I booked this trip because it promised four tracking days, and that simply wasn’t delivered.

2. Poor execution on the ground

No dedicated puma spotter, even though other groups at EcoCamp had one.

Guides lacked experience; every sighting we had was due to tips from other groups, not our own team.

Group split into two vehicles with no coordination, wasting time and reducing opportunities.

One guide deliberately held our vehicle back for over 10 minutes during an active sighting, causing us to miss the experience entirely.

For a premium wildlife trip, this level of disorganization is unacceptable.

3. Appalling follow-up and accountability
I filed a complaint immediately. Swoop told me the investigation would be completed within 21 days. Months later, I’m still being told, “We’re waiting to hear back from our partners.”
Meanwhile, a friend who took the same trip and reported the same issues to another operator received a partial refund within two weeks.

If Swoop’s partners are truly this unreachable, that’s alarming. If they’re simply delaying, that’s even worse.

Bottom line:
Swoop Patagonia delivered less than what was advertised, executed the trip poorly, and has failed to take responsibility. I cannot recommend them — there are operators who are far more transparent, competent, and accountable.

The comment from the operator below stating they emailed me with a full explanation is a LIE. More lies and lies and lies.