Excellent service from Derby Audi. The sales team Jack , Ethan & Alex were professional, transparent, and extremely helpful throughout my purchase. Every step was handled efficiently, and the car was... Ver mais
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Veja o que dizem as avaliações
The team that greeted me in the morning were fantastic. I was very impressed with their efficiency and the polite and professional service. The curtesy car service however, was lacking. It wasn’t... Ver mais
A empresa respondeu
I quoted 4 dealers across the UK to order this car Ethan replied instantly, offered me the most incredible deal, built trust with me instantly to where we ended up purchasing, They have the pe... Ver mais
A empresa respondeu
Really quick at getting our car in the garage safe and supplying us with a hire car at no extra cost . Gareth was fantastic with us , great communication even when he was away he kept us up to date... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Reino Unido
- 01332 546800
4,3
Excelente
1 mil avaliações
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Car service
Overall, a good job with efficient and constructive communication. Some items requested in the booking process were not passed through to the work schedule.
9 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your thoughtful feedback. We are pleased to hear you found our communication efficient and constructive. I apologise that some of your requests during the booking process were not reflected in the work schedule. Your comments are important to us and help ensure we continue to improve our service. I appreciate you taking the time to share your experience and hope to have the opportunity to assist you again in the future. Matt Lane - Head of Business
Not great!!
I have now used this Audi dealership twice, and unfortunately both experiences have been disappointing.
On the first occasion, my car (which was under warranty) was kept for 10 days with no courtesy car offered and very poor communication throughout. After raising a complaint with Audi Customer Services, I was contacted by a manager who apologised and reassured me that my experience would be better in future.
However, my recent visit raised further concerns. An engine management light appeared, and I was advised that a software update was required. I was initially told this would not be covered under warranty and that I would need to pay for both the diagnostic and update. When I queried this, I was again told it was not covered.
I then contacted Audi Warranty directly, who advised that the dealership should submit a request rather than outright stating it was not covered. When I challenged this at collection, the dealership then decided to check with Audi Warranty. I was kept waiting for nearly an hour and was not allowed to take my car during this time.
Eventually, I was informed that the work was indeed covered under warranty and no payment was required. This entire situation could have been avoided if the correct process had been followed from the outset.
Overall, this reflects poor communication, lack of clarity around warranty processes, and an unsatisfactory customer experience.
1 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for sharing your feedback. We sincerely apologise for the frustration caused by the lack of communication and the confusion surrounding your warranty claim. It is disappointing to hear that your experiences on both occasions did not meet the high standards we strive to uphold. Please be assured your comments have been noted, and I would like the opportunity to discuss this further with you. My email is matthewlane@sytner.co.uk - Matt Lane - Head of Business
Great experience with Derby Audi
Great experience with Derby Audi, especially Gareth with the Bodyshop team. Speedy repair, high quality, car returned clean inside and out.
Thanks!
2 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you very much for your kind words, Gareth. We are delighted to hear that you had a great experience with our Bodyshop team and that the repair was carried out swiftly and to a high standard. It’s wonderful to know your car was returned in pristine condition, both inside and out. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Great customer service kept well…
Great customer service kept well informed on the repairs my car needed
24 de junho de 2026
Avaliação não solicitada
Car service went smoothly
Car service went smoothly from start to finish. No problems at all - happy customer.
23 de junho de 2026
Avaliação não solicitada
Bayley was very helpful throughout and…
Bayley was very helpful throughout and they wen above and beyond to ensure I was satisfied!
20 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Ola, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bayley was so helpful and went above and beyond to ensure your satisfaction. It is always our aim to provide exceptional service, and your feedback truly means a lot to us. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Excellent customer service
I have never been to Sytner Group - Derby Audi before .
During my visit I was guided and looked after from the moment I arrived at the car park . The service from all members of staff was excellent. I was kept informed by text the cars progress through the workshop and the completion time for the job. At every stage the staff were first rate and couldn’t do more to help.
Thank you Derby Audi for excellent customer service .
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you very much for your kind words and for choosing Derby Audi. We are delighted to hear that you felt well looked after from the moment you arrived and that our team provided excellent service throughout. It’s wonderful to know that the updates and communication met your expectations. Your feedback is greatly appreciated and serves as a fantastic encouragement to all our staff. We look forward to welcoming you back in the future. Thank you once again for your lovely review.
All round exceptional service
All round exceptional service
Jessica & Millie particularly good
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Good morning Tracey - Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our service exceptional and that Jessica and Millie made a particularly positive impression. It’s always a pleasure to know our team’s efforts are appreciated. Your feedback truly means a lot to us, and we look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Excellent Customer Service
I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a week later and met Bayley who went above and beyond to make my experience positive. I didn’t feel pressured at any point and Bayley was always available for any questions I had throughout the process. He also made collection day very special and made sure to check in with me over the next few days and weeks to make sure everything was okay. Overall, I had a 5/5 star experience!!
22 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you so much Georgia, for your wonderful 5-star review. We’re delighted to hear that Matthew and Bayley provided such a positive and pressure-free experience throughout your journey with us. It’s fantastic to know that collection day was special and that you felt supported even after your purchase. Your kind words mean a great deal to the whole team at Derby Audi. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
I am extremely disappointed with everything and will not be visiting again
I am extremely disappointed with the level of service I received from Derby Audi.
I booked my vehicle in specifically with Derby Audi after being assured that a courtesy vehicle would be available. I live in Burton upon Trent and chose this dealership over my usual one in Tamworth, as they were unable to provide a courtesy car for several months. Derby Audi confirmed at the time of booking that a courtesy vehicle would be provided.
However, upon arrival for my appointment, I was told that no courtesy vehicle was available. I was not contacted in advance to be informed of this. Had I been made aware, I would have rearranged my booking and avoided the significant disruption that followed.
As I am pregnant, this situation was particularly distressing and difficult to manage. I was left stranded at the dealership and had to rely on a neighbour to collect me, who also had to collect my three children from nursery and school. This caused considerable inconvenience not only to myself but also to others who had to change their plans at short notice.
To make matters worse, the communication from the dealership has been extremely poor. I made multiple attempts to contact them via phone, voicemail, and WhatsApp throughout the day, but received no response. I had to turn up at the dealership the next morning to find out when I was getting my car back.
In addition, when I later received my vehicle, I found that not all of the work that should have been carried out had been completed, and the car had not been cleaned at all. This is unacceptable and falls well below the standard expected from a premium brand such as Audi.
Overall, I find this level of service completely unacceptable. The issues are not only the lack of a courtesy vehicle, but also the failure to communicate in advance, the lack of response throughout the day, and the incomplete work carried out on my vehicle.
15 de junho de 2026
Avaliação não solicitada
Very well looked after by Gareth and…
Very well looked after by Gareth and James
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Neil, thank you ever so much for your kind words. We’re delighted to hear that Gareth and James looked after you so well during your visit. It’s always our aim to provide a friendly and professional service, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Harry and Jessica looked after me well…
Harry and Jessica looked after me well - including sorting a good price out on a new tyre so the MOT could pass.
19 de maio de 2026
Avaliação não solicitada
Good communication
Good communication. Excellent service.
11 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Good afternoon and thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that our communication met your expectations and that you found our service to be excellent. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, Derby Audi Team
Very quick to examine a bad dent on the…
Very quick to examine a bad dent on the rear of the car. Very friendly with very accurate quote and really transparent and clear about what needed doing and cost. Were able to start work and finish the work that same week and the results were sparkling. Great service.
8 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Julian, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service friendly, transparent, and efficient. It’s great to know that the quote was clear and that we could complete the work promptly to your satisfaction. Your appreciation means a lot to the team, and we’re pleased the results were sparkling. We look forward to assisting you again in the future. Best regards, Derby Audi Team
Great customer service from beginning…
Great customer service from beginning to end. Gareth and the body shop team did an excellent job.
12 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
James thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gareth and the body shop team provided excellent service throughout. It’s always our aim to ensure every customer feels valued and well cared for from start to finish. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Outstanding service from everyone
Outstanding service from every person I came in contact with. Jessica & Shaun were exceptional in explaining everything in detail & went above & beyond! So great to have an amazing team at my local Audi garage!
5 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jessica and Shaun provided exceptional service and took the time to explain everything in detail. It’s fantastic to know that our team made such a positive impression and that you feel well supported at your local Audi garage. Your kind words truly mean a great deal to us all. We look forward to welcoming you back in the future. Best wishes, Derby Audi Team
Completed work under warranty which was…
Completed work under warranty which was ok hard to mess up. Second time I asked for a health check and didn’t complete it aswell as the car wash being terrible just been sprayed with a hose. Also asked my preference for courtesy car as I drive auto and they booked me a car out on my conformation and on the day fobbed me off with a manual car which made me uncomfortable and just overall poor service.
5 de junho de 2026
Avaliação não solicitada
Excellent experience
Shaun went out of his way to ensure I received top quality and care, thankyou.
3 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Joanne, thank you ever so much for your kind words. We are delighted to hear that Shaun provided you with such excellent care and attention. It is always our aim to ensure every customer receives the highest quality service, and your feedback truly honours our efforts. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Derby Audi in the future. Wishing you all the very best. Kind regards, The Derby Audi Team
Excellent staff
Excellent staff
Good communication
Clear info on what would be happening
2 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Hi Carol. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our staff provided excellent service and that communication was clear throughout your visit. It is always our aim to keep customers well informed and comfortable with every step of the process. Your feedback is greatly appreciated. We look forward to welcoming you back in the future. Thank you, Matt Lane - Head of Business
Absolutely shocking service
Absolutely shocking service. Had nothing but problems since purchasing our car and the lack of customer care after the sale is abysmal. Wasn’t told until we went to collect that the spare key was missing. Then made to wait nearly 3 weeks for a new one. Fault on the car and after 2 week in their workshop it’s still not sorted. Now expected to be without the car for another week and no courtesy car. Wouldn’t even bother to escalate to the sales manger. Don’t even trust they’ve done what they say to try and repair the issue. Communication… what’s that?
27 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Hi Kyle, I am sorry to hear about your disappointing experience with Derby Audi. The level of service you describe falls far short of our standards, and I would like to invite you to contact me directly on matthewlane@sytner.co.uk, as I would be keen to discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention. Matt Lane - Head of Business
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