I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... Ver mais
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I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a... Ver mais
A empresa respondeu
Really poor experience with car left in a worse state than when it was taken in Poor and incorrect communication
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Reino Unido
- 01332 546800
4,4
Excelente
990 avaliações
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Abysmal Service Department
I took my car in for a 1-week (as quoted) repair in December and had to drive down and take it back in February as the repair still hadn't been completed. Leaving me without a car, and unable to get to work, for 7 weeks. They weren't bothered in the slightest about it.
7 weeks to replace a wheel, hub and brake caliper, all of which amounted to a day or two's labour at most, but it took 7 weeks!
They would leave the car sat in their car park for days at a time without even looking at it. On one occasion it sat for 9 days waiting to be inspected again mid-repair. They then look at it and park it back up again until they have time to do anything on it. Every time the response you get is "well.. we're busy". While also booking new customers for the following week despite holding onto existing customers' cars while not looking at them.
I was told I would get my car back on Friday every week for 7 weeks, only then to have to chase them to find out where it was, and be told I have another huge bill as they've found another problem they couldn't see before - all felt very scammy.
You make a complaint, which goes directly to the manager responsible for the awful service, who is already well aware of the situation. They tell you everything they are doing is completely normal and imply you're being unreasonable for thinking 7 weeks is an unreasonable timeframe and they will do nothing with your complaint.
Had to chase them every single time to find out where my car was. "It will be looked at Tuesday", I leave it until Thursday, expecting to have been updated by now, and then chase AGAIN to be told it hasn't even been looked at yet.
This review doesn't do justice to the shocking service they deliver, and the complete lack of customer care. There's a reason the service department gets the most negative reviews - take yours elsewhere - Sytner couldn't care.
Que the generic response from Derby Audi about contacting another random person who couldn't care less.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Nick Wilkinson. we are sorry to hear about your negative experience at Derby Audi. We apologise for the delay in completing your repair and the inconvenience it caused you. We understand your frustration and we would like to invite you to contact our Head of customer services at simonfroy@sytner.co.uk to discuss this matter further. We assure you that we take all feedback seriously and we are constantly working to improve our services. Thank you for bringing this to our attention. Kind regards, Derby Audi.
Have never owned a car so awful
Have never owned a car so awful.
I’ve had my E-tron for little over a year now and there’s not been a month where something isn’t wrong with it.
Within the first 2 months £10,000 worth of damage fixed after a wait. Shortly after the paint work on the bumper is peeling. Derby state ‘WE didn’t paint the bumper’ and after a huge back and forth finally decide to sort the issue.
Cameras for wing mirrors are a big no no they fog up and render them useless. Then Audi have the cheek to say a gesture of good will we won’t charge to repair them.
The service between Audi dealerships is awful the worst I’ve ever seen. Clearly don’t talk to one another when trying to resolve an issue.
The car is now in the garage for the 3rd time this year total damage costs over £15,000 now.
Audi UK have said nothing they can do I have to pay up.
Worst thing is the car doesn’t even charge at Gridserve and Applegreen chargers on the motorways says isolation fault every time. Ironically I have to use Tesla as they’re most reliable.
4 de março de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Brad Tallett, We are sorry to hear about your negative experience with your E-tron at Derby Audi. We understand that owning a car that constantly has issues can be frustrating and we apologise for any inconvenience this may have caused you. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. We value your feedback and would like to address any issues you have encountered with our service and the reliability of your car. We assure you that we take all customer feedback seriously and we are committed to providing the best service possible. We hope to have the opportunity to make things right and restore your trust in our dealership. Thank you for bringing this to our attention. Sincerely, Derby Audi Team
You have to be kidding me Derby Audi
I purchased my A3 from new, which is now out of warranty, from Derby Audi using my debit card.
My vehicle recently required a part and I was told by Derby Audi parts department, and their management team, that I was not able to order the component from them over the telephone (NB paying with the same debit card I purchased my vehicle with).
My car engine is in bits and you tell me I have to make my way in person to your parts department to order a replacement component !? You have to be kidding me.
So, I phoned Nottingham Audi, who were extremely helpful, and when I have no history of doing business with them, placed my order and would even have been happy for me to order over the phone with just a deposit.
How likely am I to buy my next vehicle from Sytner Audi Derby?
Staff personable, however, processes and procedures need seriously reviewing
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to share your experience with us Very Muddy. We apologise for any inconvenience you may have experienced with our parts department. We take our customers' feedback seriously and will ensure that our processes and procedures are reviewed to improve our services. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk, to discuss your concerns further. We value your loyalty and hope to have the opportunity to regain your trust in the future. Thank you for choosing Derby Audi.
Paul Phillips - 10/10 service
Paul Phillips has been amazing with me and my partner Luke, I first spoke to him in August 2024 discussing changing my car, then came back to him in September and he was so welcoming and made sure to tell us everything in detail and make us laugh. He kept us informed every step of the way when the new car was being built and made sure to check in. I will definitely be coming back to Derby Audi as the whole staff and Paul have been incredible and looked after us.
Thank you Paul for being amazing and for talking me into the new district green colour (I can confirm I love it)
Tasha Audi A3
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Tasha - Thank you for taking the time to leave such a glowing review for Derby Audi and specifically for our salesperson, Paul Phillips. We are delighted to hear that Paul provided you and your partner with exceptional service and made the car buying process enjoyable for you. Our team takes great pride in ensuring our customers are well-informed and satisfied with their purchases. We are also pleased to hear that you are happy with your new district green Audi A3. Thank you for choosing Derby Audi and we look forward to welcoming you back in the future. Best regards, Derby Audi Team
Paul phillips car star!!!
Paul Phillips was by far the best part of our experience to all new or used car searchers look no further, Paul makes you feel so sure and heard with no pressure or pushing. I cannot thank him enough if I could rate higher I would.
Thank you
Luke a3
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Luke - Thank you for taking the time to leave such a glowing review for Derby Audi and specifically for Paul Phillips. We are delighted to hear that Paul provided you with an exceptional car buying experience, without any pressure or pushing. We pride ourselves on our customer service and it is always an honour to receive such positive feedback. We will be sure to pass on your kind words to Paul and the rest of our team. Thank you for choosing Derby Audi and we hope to see you again in the future. Best regards, Derby Audi Team
Super helpful
I can’t thank Bayley enough for all of his help and support getting my car on motability , he is so patient and a real asset to derby Audi
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave such a lovely review, Chelsie. We are delighted to hear that Bayley provided you with exceptional service and made the process of getting your car on motability a smooth one. We will be sure to pass on your kind words to him. Our team at Derby Audi takes great pride in providing our customers with the best experience possible, and we are honoured to have Bayley as part of our team. Thank you for choosing Derby Audi.
Just bought a Q2 from Paul at Audi who…
Just bought a Q2 from Paul at Audi who I have dealt with before. Excellent salesman, really personable and honest. A credit to Audi.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing 5-star review, S Goodwin! We are delighted to hear that you had a positive experience with Paul at Derby Audi. We take great pride in our team and it is wonderful to hear that Paul's honesty and personable nature left a lasting impression on you. We will be sure to pass on your kind words to him. Thank you for choosing Audi and we hope you enjoy your new Q2. We look forward to welcoming you back in the future.
Body Repairs Customer Service
Gareth Oates - Great customer service , followed me up at every turn ..If this could be mirrored in service department it would be good ..
With service , I do take elsewhere , as its easy to get a loan car and 90% of time they sort what we need in one visit .Audi Derby , almost without exception have to at least book two visits and that is mostly with a 6 to 8 week window or more if your needing a loan car ..
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Dear Clive South. Thank you for taking the time to share your feedback with us. We are delighted to hear that you have received great customer service from Gareth Oates. We strive to provide exceptional service to all our customers and we are glad that Gareth has been able to follow up with you at every turn. We are sorry to hear that your experience with our service department has not been as satisfactory. We understand the importance of timely and efficient service and we apologise for any inconvenience caused. We would like to invite you to contact our Head of customer service, simonfroy@sytner.co.uk, to discuss your concerns further. We value your loyalty and we hope to have the opportunity to improve your experience with us in the future. Best regards, Derby Audi Team
Paul Phillips was a great help and was such a positive person.
Paul was a great help. From finding the car to finalising the deal and wishing us a best of luck.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Emmen. We are delighted to hear that Paul provided you with excellent service throughout your car buying journey. It is our aim to ensure that our customers have a smooth and enjoyable experience with us. We will make sure to pass on your kind words to Paul and the rest of the team. We wish you all the best with your new car and hope to see you again in the future. Thank you for choosing Derby Audi.
Harry and Paul sorted me out with an…
Harry and Paul sorted me out with an Audi Q8. Whole process from start to finish really straight forward!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review, Jack! We are delighted to hear that Harry and Paul provided you with a seamless experience in purchasing your Audi Q8. Our team takes great pride in making the car buying process as straightforward as possible for our customers. We hope you are enjoying your new vehicle and we look forward to serving you again in the future. Thank you for choosing Derby Audi.
Professional Throughout
My experience with Sytner Derby has been exceptionally positive, from purchase and even more so the after care. Paul Phillips has been professional and extremely helpful throughout the whole process. I would highly recommend this dealership and thank you Paul for your help and support.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review Stella. We are delighted to hear that your experience with Sytner Derby has been exceptionally positive, from the purchase to the after care. Our team takes great pride in providing professional and helpful service, and we are thrilled that Paul Phillips was able to assist you throughout the entire process. We truly appreciate your recommendation and thank you for choosing Derby Audi. We look forward to continuing to provide you with exceptional service in the future.
Excellent service
Great service from Paul when I purchased my Q3, nothing was too much trouble. Unfortunately there was an issue with taxing the car on the day of collection but Paul kindly delivered to my home later in the day to avoid me waiting. Having never had such a computerised car Paul was very patient explaining everything to me! Thank you 😁
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Carolyn. We are delighted to hear that you had a great experience with Paul at Derby Audi. We apologize for the issue with taxing the car on the day of collection, but we are glad that Paul was able to deliver it to your home later in the day. Our team always strives to provide excellent service and we are happy to hear that Paul was patient in explaining everything to you. We hope you enjoy your new Q3!
Excellent dealership
Ashlee was great with the smooth transition from our previous vehicle to new purchase. We are a returning customer due to the great customer service at this place. Trustworthy and efficient. Both Ashlee Tynan and Chris Giglio are a asset to the business and very professional. Couldn’t recommend them more! Thanks guys!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review, Hina. We are delighted to hear that Ashlee and Chris provided you with exceptional customer service during your recent visit to Derby Audi. We are proud to have them as part of our team and we appreciate your recommendation. Thank you for choosing us as your trusted dealership.
Absolutly fantastic service
Absolutly fantastic service, Paul and Richard made me feel at ease and comfortable throughout the whole process.
Thank you guys!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review Steve! We are delighted to hear that you had an exceptional experience at Derby Audi. Our team, led by Paul and Richard, strives to provide top-notch service and make our customers feel comfortable and at ease. We are honoured to have earned your trust and appreciation. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Solved the problem
My first review has changed after contact with the company
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
We are sorry to hear about your negative experience at Derby Audi, Stuart. We pride ourselves on providing excellent customer service and it is disappointing to hear that we did not meet your expectations. We would like to apologise for any inconvenience caused and assure you that this is not a reflection of our usual standards. We would like to invite you to contact our Head of Customer services, at simonfroy@sytner.co.uk, to discuss your concerns further. We value your feedback and hope to have the opportunity to make things right. Thank you.
Going the extra mile
Many thanks to Paul for excellent customer care with the Q5 we've just purchased. Kept us in touch at all times and then brought the car to a dealer near to us. Once again - many thanks to Paul. Keep smiling!
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Paul provided you with excellent customer care during your recent purchase of a Q5 at Derby Audi. It is our goal to keep our customers informed and satisfied throughout the entire process. We are glad that Paul was able to bring the car to a dealer near you, making the experience even more convenient for you. We will make sure to pass on your kind words to Paul. Thank you for choosing Derby Audi and we hope to see you again in the future.
Excellent customer service
I had the most excellent sales executive Bayley Millington, from me first speaking with him throughout the whole process he was very knowledgeable and professional and an absolute credit to Sytner, he really did look after me.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
We are delighted to hear that you had an excellent experience with our sales executive, Bayley Millington. It is an honour to have such knowledgeable and professional staff representing our dealership. Thank you for choosing Derby Audi.
DERBY AUDI ADVICE COST ME 4k
FOLLOWING DERBY AUDI ADVICE COST ME 4K!!!
My first Q5 auto had metatronic failure, I took it to Derby Audi where they told me if they always did the maintenance on your vehicle they will stand by them so when I brought my new Q5, I took it to them for the maintenance. The metatronic failed 3 months later again!!!!!! So I took it to Derby Audi thinking that they would they stand by it, would they heck as like!!! I was told by Audi that a car can fail at any time! This is not a Renault or a Fiat it's an Audi! The car was only 3 years old, if ur heart is set on an Audi for the love of god DO NOT BUY AN AUDI AUTOMATIC these box's have cost me £7500 in total they have serious issues with the metatronic unit inside the gearbox and when they go, they can take out your clutch packs aswell resulting in even more $$!
3 de março de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
We are sorry to hear about your negative experience with Derby Audi, Sam. We understand the frustration and inconvenience caused by the metatronic failure in your Q5. We would like to assure you that our team at Derby Audi always strives to provide the best maintenance services for our customers. However, we apologise if our advice did not meet your expectations. We would like to invite you to contact our Head of Customer Service , simonfroy@sytner.co.uk to discuss this matter further. Thank you for bringing this to our attention.
Excellent experience
Excellent experience, kept up-to-date with everything, sale was straight forward and will definitely use again. Our sales man was Paul and he made the experience great. 5*
26 de novembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Sharna. We are delighted to hear that you had an excellent experience at Derby Audi. We take pride in keeping our customers informed and making the sales process straightforward. We look forward to welcoming you back in the future.
Paul has been fantastic
Paul has been fantastic. Very friendly and helpful. 5 star service from walking into Audi to driving away in my new car.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review Holly! We are delighted to hear that Paul provided you with a 5-star experience at Derby Audi. Our team takes great pride in delivering friendly and helpful service to all of our customers. We are thrilled that you were able to drive away in your new car with such a positive experience from start to finish. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
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