Sytner Group - Graypaul Maserati Birmingham Avaliações 

136
O TrustScore é 5 de um total de 5

4,9

120 Highlands Road,Shirley, B90 4NU Solihull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The buying experience from Graypaul was excellent. Shout out to James Sadler who was absolutely awesome and kept me updated and informed from Day 1 of my enquiry to the day of collection. I have had g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

In the current climate of excessive regulation hoops the team overall made the process as smooth as possible and were all very accommodating while remaining professional. A special mention for Steve D... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently purchased a Maserati Grecale Trofeo. The team was highly professional, helpful, and courteous throughout the whole process. I cannot rate this company highly enough. Dani and James need a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Took my Maserati Grecale Modena into Graypaul Birmingham for service and Was treated very well with car returned in pristine condition looking great after wash and clean. They when through everythin... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Revendedora de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contato

  • 120 Highlands Road,Shirley, B90 4NU, Solihull, Reino Unido

  • 0121 439 0473

4,9

Excelente

O TrustScore é 5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(136)

12.463 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The guys employee by Greypaul were…

The guys employee by Greypaul were second to none, nothing was a problem..

So once all the basics are sorted the rest fell into place

Absolutely Top Draw

18 de novembro de 2022
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mr Edge, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

I wanted to purchase my second Maserati…

I wanted to purchase my second Maserati and given the fantastic experience I had the first time around, there was no doubt in my mind that I would get in touch with Steve Dadds to discuss purchasing a Grancabrio.
Steve was more than happy to help and nothing was too much trouble.
I was able to purchase a stunning GranCabrio MC with Steve's help and the process was seamless. James the Business Manager ensured going through the finance process was as quick and easy as possible. Steve and James ensured that I received progress updates regularly and I couldn't have asked for an easier and enjoyable buying experience.
The service once again was exemplary and I would highly recommend anyone that wishes to purchase a Maserati to head to Graypaul Birmingham.
Many thanks.

7 de novembro de 2022
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Waseem, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

Excellent Sales Team

Good connection with both sales and finance guys.

29 de setembro de 2022
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mr Mehta, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

First class service from start to finish

First class service from start to finish. Fourth Maserati .. great sales and after care .. what a great team!

6 de julho de 2022
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mrs Beresford, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

A first class service and excellent…

A first class service and excellent customer focused attention to our needs and requirements.

Friendly staff at the dealership with excellent product knowledge and time needed to make an informed decision.

Highly recommend the experience of a unique high end specialist brand !

5 de julho de 2022
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mark, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

A pleasure to buy

Very pleased of the purchase of our first Maserati.
James and James were very helpful.

Great service and enjoyed the experience

1 de junho de 2022
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

MC20

From day 1, the service offered was outstanding from James and Amy. The attention to detail and care shown made the whole experience to purchase my MC20 one of the best of my life.

21 de janeiro de 2022
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon, I’m delighted to read your kind words about Graypaul Maserati. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Strong product knowledge and understanding of customer requirements. Friendly and welcoming.

6 de dezembro de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Helen, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

This was the first time I had purchased…

This was the first time I had purchased a car by phone and online without seeing it. I live in London and the Maserati Ghibli was in Birmingham, but the whole process went really well. This was very much down to the great service from Paul Holmes, who could not have been more helpful. This included sending me two different videos of the car, which gave me a great feeling about what I was buying. He also ensured that the money side went smoothly, and the car was delivered to my house on the day and at the time agreed.
A great experience all round.

30 de novembro de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Mr Dampier, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 1 de um total de 5 estrelas

The worst customer service experience ever

After giving such a great review when purchasing, I’m forced to write such a warning to prospective purchasers.
Customer service doesn’t exist. To be told they won’t be held responsible for supplying a faulty car (6 different major faults in 14 months) resulting in having your car off of the road each time, is quite frankly unbelievable. Saying they didn’t have the chance to repair the car is not my fault either. The warranty took the car to the closest dealer in their network each time.

The only thing they offered me to ‘compensate’ was to offer a test drive in other cars they can sell to me!

Andy Gibbs (Sales Manager) and MD Stuart Hood, will not help you in any way shape or form.

9 de novembro de 2021
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mr Palmer, I am genuinely sorry to hear that you feel this way. We have been in communication with you today separately. We were unaware until after you sold your car of the issues that you had been having. We would have done everything we could to resolve your issues at the time. Once again, im sorry that you have had the issues with the car. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

My first Maserati

Just a great team with excellent customer service and follow up support; feels like a cut above the rest. I am so glad I went with them for the purchase of my first Maserati - a Granturismo Sport. I cannot recommend them highly enough.

15 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The whole team has been fantastic

The whole Birmingham Maserati team has been fantastic. I dropped in a number of weeks ago and set them a challenge of finding me a Rosso Magma GranTurismo MC with low miles. I expected to wait months, Steve and James worked together and found me the perfect car in a matter of weeks. I know i was fortunate to some extent, but the network available to them made this happen. Prior to finding the car I was really carefully advised as to which car to go for and i had no assertive sales behaviour from Steve. It was complete trust. I found it to be rather unique and refreshing. At that point i knew I had the right people to help me get that special car. Since then everyone has been excellent. The front desk through to Amy in the business team. Can't speak highly enough. Thank you.

5 de agosto de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Ashley, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

Great car, great service

Great service from Paul and Amy. Bought a Maserati approved car from the dealership and did most of it remotely apart from collecting the car. The vehicle is stunning and so pleased with the purchase process from start to end. Can’t fault anything and throughly recommend. Thank you to the team at Graypaul Maserati Birmingham!

5 de julho de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

Nice friendly staff

Nice friendly staff, willing to do a deal. Great service from Paul & Amy.

28 de junho de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Mr Lewis, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

The service I received from GrayPaul was second to none.

The service I received from GrayPaul Maserati Birmingham when purchasing my GranTurismo was nothing short of fantastic. Steve's service from my initial enquiry to having the vehicle delivered was second to none. He ensured that I received progress updates regularly and made the whole remote buying experience a true pleasure.
I would highly recommend GrayPaul Maserati for the service and professionalism I received.

27 de junho de 2021
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Waseem, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon Mr Cannell, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

We've recently bought a Maserati Ghibli…

We've recently bought a Maserati Ghibli Sportivo X from Graypaul Maserati Birmingham.

It is a beautiful vehicle that we are ecstatic with, my opinion this vehicle is that is the best sporty saloon around, such a class to it.

We we also so impressed by the level of service provided to us by Steve and Amy in the showroom. Such warm, professional, knowledgable people; they made the purchasing process entirely enjoyable.

Thank you all see you when the term is up :)

David B

1 de junho de 2021
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Afternoon David, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

Positive experience all round

Positive experience all round, all the staff were very friendly, helpful and knowledgeable. A big difference to the local Jaguar distributorship who couldn't even be bothered to speak to us. Little wonder they are complaining of falling sales figures.
Phonecalls following purchase to ensure satisfaction were a bonus, thanks everyone.

30 de maio de 2021
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Good Morning Mr Worthington, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

Avaliado com 5 de um total de 5 estrelas

About to own my 3rd Maserati from…

About to own my 3rd Maserati from Graypaul Birmingham, everyone I have ever dealt with are highly professional and friendly especially Steve in Sales who seems to know which car I want better than I do! Though I would like to single out Sat in Service for some recognition, Sat goes above and beyond, my GranTurismo has had several issues so I have gotten to know Sat quite well over the last 2 years, he has dealt with every issue (and there's been a few!) with efficiency, professionalism and speed, he's never faltered to get me back on the road, he has an amazing sense of humour to boot and even when I've rang him several times in one morning he never ceases to be anything other than friendly, patient, helpful and professional and I consider Sat as one of Graypaul Birmingham's best assets (don't ever leave Sat, I'll be forced to buy a BMW instead!)

6 de maio de 2021
Avaliação não solicitada
logotipo da Sytner Group - Graypaul Maserati Birmingham

Resposta da Sytner Group - Graypaul Maserati Birmingham

Dear Victoria, Thank you for your 5 star review and wonderful feedback about Steve and Sat! They will be delighted to read this! Thank you for your continued loyalty and we look forward to welcoming you back again soon. Kind Regards Stuart Hood Managing Director

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