Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Veja o que dizem as avaliações
I found a vehicle I liked on the Harrogate Audi website and contacted to them. We live about 80 miles from the dealership so didn’t want a wasted journey. I was really impressed to ha... Ver mais
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Ver mais
As always out standing Customer Services from the whole team in the Sytner Harrogate Audi. Rita was amazing taking care and looking after me for my whole journey . Thank you so much.
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Reino Unido
- 01423 869700
4,7
Excelente
565 avaliações
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Excellent customer service.
Excellent customer service.
Kept informed of the progress of my car’s service.
Staff very polite, friendly and professional
7 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Audrey Lynn. We are delighted to hear that you had an excellent experience with our customer service team at Harrogate Audi. It is our top priority to keep our customers informed about the progress of their car's service, and we are glad to hear that we were able to do so for you. Our staff takes great pride in being polite, friendly, and professional, and we are honoured to have provided you with such a positive experience. Thank you for choosing Harrogate Audi.
Too much attention?
Quality of servicing is excellent. Customer service is good but can be a bit obsequious. Also, their constant attention - reminding customer of forthcoming appointment, phoning to ask whether would like to combine service appointment with viewing new cars as own car is now 6 years old. Gets a bit much. Servicing is also expensive.
24 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your feedback, Yvonne. We are pleased to hear that you found the quality of our servicing to be excellent. We apologize if our customer service came across as obsequious at times. We understand that our reminders and offers to view new cars can be overwhelming, and we will take this into consideration for future interactions. We also acknowledge that our servicing can be expensive, and we are constantly reviewing our pricing to ensure it is fair and competitive. Thank you for choosing Harrogate Audi.
No Response to my Call
I rang to make an appointment to look at the range as I am ready to buy a new car. All the sales people were busy but I was told someone would call me back that same afternoon. Days later I am still waiting for that call. If they can't get the selling right then you've no chance with the fixing.......
2 de outubro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
We are sorry to hear about your experience Paul but can find no history of a call/request? Please feel free to email our New Car Sales Manager with any further information and we will see how we can help? Kind Regards. Tom Hough, tomhough@sytner.co.uk
Welcoming environment
Welcoming environment, we have been customers for some years and it is good to b greeted by name. A long relationship with the same salesperson has refined the process and we quickly arrive at an agreed purchase/trade-in deal. The overall package is very good. We are treated as valued and respected customers. We are very pleased with the new car.
25 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Andrew. We are delighted to hear that you have had a positive experience at Harrogate Audi. Our team takes great pride in providing a welcoming and personalised environment for our valued customers. We are glad that our long-standing relationship with you has made the purchasing process smoother and more efficient. It is an honour to have you as a loyal customer and we are thrilled that you are pleased with your new car. Thank you for choosing Harrogate Audi.
I was recently fortunate enough to…
I was recently fortunate enough to purchase my ninth consecutive Audi, mostly from Audi Harrogate.
This particular car,an Q6 Sportback was handled for me by Adam Gray and it was an absolute pleasure to deal with him. From the moment I enquired until hand over Adam was, helpful, knowledgeable and extremely professional, he will be a great loss to Audi as he moves on to further his career.
Thank you all at Harrogate Audi I'm sure I will be back for my 10th when the time comes.
Thank you
Mark Harris
20 de setembro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Dear Mark Harris, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you have been a loyal customer for nine consecutive Audis and that your recent purchase of the Q6 Sportback was handled by our colleague, Adam Gray. We are proud to have Adam as part of our team and we are sorry to hear that he will be moving on to further his career. We will certainly miss his professionalism, knowledge and helpfulness. We are grateful for your kind words and we look forward to welcoming you back for your 10th Audi in the future. Thank you for choosing Harrogate Audi and for being a valued customer. Best regards, Harrogate Audi Team
Excellent service.
Throughout the process we were kept informed of progress on the car regularly. The staff we dealt with were pleasant, efficient and very polite and we felt like valued customers of the dealership.
Excellent all round!
18 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Hi Graham, We are delighted to hear that you had a positive experience at Harrogate Audi. Our team takes great pride in providing excellent service to our valued customers. We are glad that you felt well-informed and valued throughout the process. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent people.
The attitude of the staff, especially Hannah Jones and Crystal. Friendly but professional. Helpful and straightforward without being overly attentive or oleaginous or obsequious. Little touches such as being met by name as one arrived - easy to organise with a man and a list of license numbers + related names BUT someone thought to do it, so clever.
9 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Mr Wade. We are delighted to hear that you had a positive experience at Harrogate Audi. Our team, especially Hannah Jones and Crystal, strive to provide a friendly and professional service to all our customers. We are glad that you appreciated the little touches, such as being greeted by name upon arrival. We take pride in our attention to detail and it is wonderful to hear that it did not go unnoticed. Thank you for choosing Harrogate Audi.
I've just used Harrogate Audi for a service…
I've just used Harrogate Audi for a major service and brake fluid change. The whole process from booking the car in to waiting while the work was carried out was really straightforward. The staff were really helpful and I was well looked after while I waited.
9 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your glowing review, John! We are delighted to hear that your experience at Harrogate Audi for your major service and brake fluid change was straightforward and hassle-free. Our team takes pride in providing excellent customer service and ensuring our customers are well taken care of while they wait. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Harrogate Audi.
excellent service !!
excellent services !!
I have to say that despite not able to finally lease a car for my business , Adam T from Audi Harrogate was outstanding . He was very patient and did his best to finalize the lease. For personal reasons I have to opt out but the service was great throughout.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Luis. We are delighted to hear that you had an excellent experience with our team at Harrogate Audi. We pride ourselves on providing exceptional service to all of our customers, and we are glad that Adam T was able to assist you with your leasing needs. We understand that personal circumstances can sometimes change, but we are grateful for the opportunity to have served you. Thank you for considering us, and we hope to have the chance to work with you in the future.
Fantastic service from Harrogate Audi
Fantastic service from Harrogate Audi.
From start to finish I was looked after by the team especially Julian
30 de agosto de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your glowing review, Jeanette! We are delighted to hear that you had a fantastic experience at Harrogate Audi. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Julian and the rest of our team were able to take care of you from start to finish. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Harrogate Audi.
Don’t get a service as Harrogate Audi
The price quoted on the central Audi website for a standard service on a A6 is not honoured. The poor level of responses to my complaint was compounded by Audi uk when I complained to them - they wanted me to go back to the dealer with a v5 (2 hour round trip) before they could progress my complaint as I was not set up on the system. They said that even though Audi digital had me registered and had seen my V5 and allowed my App to open and close the car, that was a different part of Audi that they could not access. They wouldn’t accept emails either. Their poor timing for acknowledgement of complaint, their poor attitude and even trying to charge for a warranty item on a 2 year old car are all indicative of what you can expect. A more realistic representation of Harrogate Audi is seen on Cardealer reviewsuk where they are bottom rated garage in knaresborough and ranked 9068th out of 9847 dealers in the uk. I think that says it all - I don’t always trust reviews but bottom of the heap tends to mean they are bottom!
16 de maio de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Dear Trevor Slater, We are sorry to hear about your recent experience and have passed your feedback to Audi. Kind Regards.
After sales service was great with…
After sales service was great with brilliant communication all round and just a thoroughly nice experience from the whole team really. Can’t thank them enough, it was helpful and easy.
25 de junho de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Simon. We are delighted to hear that you had a great experience with our after sales service at Harrogate Audi. Our team takes pride in providing excellent communication and making the process as easy and helpful as possible for our customers. We appreciate your recognition and are honoured to have been able to assist you. Thank you for choosing Harrogate Audi, we look forward to serving you again in the future.
Update on previous review
Update on previous review. So Harrogate Audi posted a reply to my poor review, giving the impression they would be in touch.
That was 7 days ago. Just for the record they haven’t been in touch. I would hate anyone to think that they’d actually done something about their shoddy billing.
17 de maio de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Dear Jacqueline - Our Aftersales Manager will be in touch. Unfortunately he has been away from the business. Best regards, Harrogate Audi
Service above and beyond
My A5 was in for a service yesterday and as always the greeting from the staff was excellent and always made perfect by one of Krystal's cappuccinos !! The rest of my experience was as efficient as always and overseen in this instance by James in the service department. This morning I had an issue logging in to the My Audi App and the cars MMI. I called James and he invited me back to the garage within an hour to have a look at the problem. More smiling faces on arrival again and yet another offer of coffee from Krystal. I just want to say that James was so helpful and fixed everything personally there and then which was a huge relief as anything I.T. related passes me by most of the time. You have an exceptional set up at Harrogate and I just wanted to show my appreciation to James and the team. Simon W
30 de maio de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Dear Simon, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you had a positive experience during your recent service visit. Our team takes great pride in providing exceptional customer service, and we are thrilled that you were impressed with Krystal's cappuccinos and James' assistance with your My Audi App issue. We appreciate your kind words and look forward to welcoming you back to our dealership in the future. Best regards, The Harrogate Audi Team
A big thank you to Adam Gray for his…
A big thank you to Adam Gray for his efficient service when we purchased our new car yesterday. From the moment we met him on our first visit, he was professional, friendly and extremely helpful and it was a pleasure to do business with him. Many thanks to to Lorna who handled the finance side of the transaction. She, too, was efficient, friendly and helpful.
3 de março de 2025
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Dear Mr. Isaac, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you had a positive experience with our team, particularly with Adam Gray and Lorna. We pride ourselves on providing professional, friendly, and efficient service to all of our customers, and we are thrilled that we were able to meet your expectations. Thank you for choosing Harrogate Audi, and we hope to see you again in the future. Best regards, Harrogate Audi Team
Absolutely disgusting aftercare
Absolutely disgusting aftercare, our brand new car has had a fault since we picked the car up, we have been in multiple times & it has taken mths before they have tried to fix it. After multiple attempts we are no closer to a resolution Do not buy a car from Harrogate Audi! Whilst we have been in the garage there has been other customers complaining about the lack of aftercare. We have spoken to solicitors & we will be pushing for them to take the car back!
31 de janeiro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi Vicky, we are sorry to read you have some frustrations with your car. In order that we can look into this in more detail, can you please drop a quick email to austentaylor@sytner.co.uk and he will be more than happy to work with you and resolve your issue. Many thanks.
Good communications
Good communications. Excellent friendly reception. Superb place to set up my laptop and do some work whilst waiting for my car to be serviced. All round great experience.
11 de novembro de 2024
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Mr Sweet. We are delighted to hear that you had a great experience at Harrogate Audi. Our team takes pride in providing excellent communication and a friendly reception. We are glad that you were able to work comfortably while waiting for your car to be serviced. Thank you for choosing us.
Excellent service
Excellent service
Well maintained dealership, clean and smart. Very polite and friendly staff who dealt with my car with respect and efficiency.
Work was carried out in a timely fashion and left in the same immaculate condition I like to keep it in.
Communications were excellent, I was kept informed at every stage of the process and the video report on the condition of my car was clear and very informative.
7 de novembro de 2024
Resposta da Sytner Group - Harrogate Audi
Hi Jon, We are delighted to hear that you had an excellent experience at our Harrogate Audi dealership. Our team takes great pride in maintaining a clean and welcoming environment for our customers. We are also pleased to hear that our staff treated you with respect and efficiency, and that you were kept well-informed throughout the process. We appreciate your kind words and look forward to seeing you soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Met by very friendly staff when…
Met by very friendly staff when arriving for my vehicle service. I was able to work in the shared working space whilst having car serviced. Staff really looked after me. Fantastic service. Rare in this day that you get great service but this was truly excellent
6 de novembro de 2024
Resposta da Sytner Group - Harrogate Audi
We are delighted to hear that you had a fantastic experience at Harrogate Audi. Our friendly staff and shared working space made your vehicle service a pleasant one. It's rare to receive such excellent service these days, and we are honoured to have provided it to you. Thank you for choosing us.
We came in for service and customer…
We came in for service and customer service was great. We were offered a drink and given a warm welcome
5 de novembro de 2024
Resposta da Sytner Group - Harrogate Audi
Thank you for taking the time to leave us a 5 star review, Mrs Knowles. We are delighted to hear that you had a great experience with our customer service team during your recent visit for service. It is our pleasure to offer a warm welcome and a refreshing drink to all our valued customers. We appreciate your support and look forward to seeing you again.
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