Heather, the sales manager, was truly supportive and professional as she guided me through the best options for my current car contract and a new Audi A3. Her assistance made our decision much smoothe... Ver mais
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Veja o que dizem as avaliações
Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon... Ver mais
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Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... Ver mais
A empresa respondeu
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Trident Business Park, HD2 1UA, Leeds Road, Reino Unido
- 01484 350000
4,5
Excelente
491 avaliações
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Oil service with health check
The oil service and health check were completed quickly and efficiently. I particularly appreciated the mini-video and commentary of the health check. Meanwhile the reception staff looked after me very well.
The only item missing was a collect and return service. For an elderly person this is much more than a courtesy, it is of pragmatic help.
7 de fevereiro de 2024
Resposta da Sytner Group - Huddersfield Audi
Thank you for your 5 star review Colin. We are delighted to hear that you were pleased with the oil service and health check. We are also pleased that you found our reception staff helpful. We understand that a collect and return service would be of great help to elderly customers and we are currently looking into this. We appreciate your feedback and we hope to see you again soon.
Liberty was excellent in all that she…
Liberty was excellent in all that she did, I’m sure she will be an asset to Audi in her future years with them. She explained everything clearly and concisely through the administration and the actual handover of the vehicle.
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words about Liberty. We are delighted to hear that she was able to provide you with an excellent experience. We are proud to have her as part of the team and we are sure that she will continue to be an asset to Huddersfield Audi in the years to come. We strive to ensure that all of our customers have a positive experience and we are glad that Liberty was able to provide you with the clarity and information you needed. We look forward to seeing you again soon.
Audi & Rob Done Great
As usual, very good service from Audi Huddersfield. Whole experience helped by a very attentive and helpful Rob.
29 de janeiro de 2024
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words Andy. We are delighted to hear that you had a great experience with us at Audi Huddersfield. We strive to provide the best customer service possible and it is great to hear that Rob was able to help you out. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing Audi Huddersfield.
Great experience!
Liberty was friendly, knowledgable and provided an excellent service.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words Tom. We are delighted to hear that Liberty provided you with an excellent service. At Huddersfield Audi, we strive to ensure that our customers receive the highest quality of service and we are pleased that Liberty was able to meet your expectations. We are proud of our team and their commitment to providing a friendly and knowledgeable service. We look forward to welcoming you back to Huddersfield Audi in the future.
Search for an Audi A6 50TDi…
I had been looking for a Audi A6 50TDi for the best part of 1 year. I found the car at Synter Huddersfield Audi that had the spec, mileage and price that I was looking for. I made an enquiry online and had a call back within the hour. Jonathan Hill - Sales Executive answered all my questions in a professional and manner during the call and e-mail me a full specification on the car. After review I put a deposit down, and arranged a date to pick up the car.
I then finalised the documentation for the car with Liberty Walton - Sales Executive. I taravelled from Scotland to get the car and Liberty handled all documents associated with my trade in (also an A6) and handover of the new car very proffesionally and again in a curtaious and professional manner. This all added up to the xperience you expect from an Audi dealer and the staff at Synter Audi Huddersfield made this easy. I love the car.
30 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words John. We are delighted to hear that you had a great experience with us at Synter Huddersfield Audi. We strive to provide the highest level of customer service and it is wonderful to hear that Jonathan and Liberty were able to meet your expectations. We are glad that you are happy with your new Audi A6 50TDi and we hope you enjoy it for many years to come. Thank you for choosing us and we look forward to seeing you again soon.
Excellent service
I’ve bought my last 2 cars from Huddersfield Audi and I can’t fault them. They go out of their way to help you find the right car at the right price and there’s never any pressure to make a decision. I usually deal with Oliver who is friendly, knowledgeable and helpful. Nothing is too much trouble and he’s always been happy to answer any questions I have. Ive always been kept regularly updated on progress. The showroom is always immaculate and staff friendly.
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words, Graham. We are delighted to hear that you have had such a positive experience with us at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that Oliver has been able to help you find the right car at the right price. We are also pleased to hear that you have been kept regularly updated on progress. We take pride in our showroom and staff and it is great to hear that you have noticed this. We look forward to seeing you again soon.
Return customer
I have bought a few cars from Huddersfield. Oliver Gidley is always a pleasure to deal with, patient and knowledgeable. Would recommend.
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words, Amy. We are delighted to hear that you have had a positive experience with Oliver Gidley at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope that you continue to enjoy your car and that you will come back to us in the future. Thank you for your recommendation and for taking the time to leave us a 5 star review.
Fantastic experience
Fabulous service! Sales executive George and his team were all incredibly helpful, possessing extensive knowledge and promptly addressing all enquiries. The level of customer care provided was truly outstanding. I am absolutely thrilled with my Audi Q2! I highly recommend their services to anyone seeking an exceptional car shopping experience.
10 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words, Beth! We are delighted to hear that you had such a positive experience with us here at Huddersfield Audi. We strive to provide the best customer service and are thrilled that you were so pleased with the level of care you received. We are also delighted that you are so pleased with your Audi Q2. We hope you enjoy it for many years to come. Thank you again for your review and for choosing Huddersfield Audi.
Great service
Bought a q3 and had a great experience from start to finish. The salesman was very knowledgeable and helpful and Mark the manager came to chat to me to make sure I was happy with everything (which I was!)
12 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words, Helen. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that our salesman and manager were able to make sure you were happy with everything. We hope you enjoy your new Q3 and we look forward to seeing you again soon.
Amazing company
Amazing company. Nothing too much trouble definitely go the extra mile and then some. Fantastic team who listened to what I wanted and delivered from front of house to sales they all offer an outstanding service. Highly appreciated the quick responses to my numerous questions. TOTALY AWESOME
25 de novembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words Ju Cass. We are delighted to hear that you had such a positive experience with us at Huddersfield Audi. We strive to provide the best customer service possible and are pleased that you felt we went the extra mile. We are glad that you found our team helpful and that we were able to answer all of your questions quickly. We look forward to seeing you again soon.
Great Experience looked after from…
Great Experience looked after from start to finish.
Would highly recommend Huddersfield Audi.
19 de dezembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your 5 star review Craig! We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and ensure that our customers are looked after from start to finish. We are glad that you would recommend us to others and we look forward to seeing you again soon. Thank you for your support!
Shocking customer service when returning the car for refund
Straight forward when actually buying totally different ball game when I returned the car 7 days later and that’s where the poor communication or lack of it started.
Easy enough to take my money but shocking at giving it back after I have returned the car.
All done in the same day I was told by Dan the used car salesman.
Well I am still waiting and I’ve done all the chasing up.
1 de dezembro de 2023
Resposta da Sytner Group - Huddersfield Audi
We are sorry to hear about your experience with Huddersfield Audi. We understand that it can be frustrating when communication is not up to standard. We would like to invite you to contact our Head of Sales Mark Henzell markhenzell@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We take customer satisfaction very seriously and would like to resolve this issue as soon as possible. Thank you for bringing this to our attention.
Huddersfield Audi.
We called in to Huddersfield Audi without an appointment and we felt that we were looked after in a friendly and professional manner. George showed us around the car that we had called in to see and offered a test drive. During which he was very informative about the vehicle explaining several of the features. On our second visit 4 days later we decided to purchase the vehicle and once again George was brilliant with his knowledge of the car and we never felt like we were being rushed into making a decision. He was professional and courteous throughout our experience and we found the whole car buying process effortless.
30 de novembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words Carol. We are delighted to hear that you had such a positive experience at Huddersfield Audi. We strive to provide our customers with the best possible service and it is great to hear that George was able to make your car buying process effortless. We are glad that you found George to be professional and courteous throughout your experience and that you felt looked after in a friendly and professional manner. We hope you enjoy your new car and thank you for choosing Huddersfield Audi.
I am on my 6th Audi from Huddersfield…
I am on my 6th Audi from Huddersfield and have always been delighted with my car and the staff I deal with
Standout personnel are Richard Baker and Elliott Atkinson
23 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Huddersfield Audi
Thank you for your 5 star review David! We are delighted to hear that you have been so pleased with your experience at Huddersfield Audi. We are especially pleased to hear that you have had such positive experiences with Richard Baker and Elliott Atkinson. We strive to provide the best customer service and we are glad that we have been able to meet your expectations. We look forward to seeing you again soon.
5 star service
There is a reason I keep coming back to Sytner - 5 star customer service and all work completed to a high standard
Thank you Daany for looking after me
18 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words, Adrian. We are delighted to hear that you keep coming back to Sytner for our 5 star customer service and high standard of work. We are also pleased to hear that Daany looked after you. We strive to provide the best customer service and quality of work to all our customers and it is great to hear that we have achieved this with you. We look forward to seeing you again soon.
Q5 MOT
Good visit but a little spoilt by time it took to hand over vehicle & collecting vehicle.
10 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your review, Tracy. We are sorry to hear that your visit was not as smooth as we would have liked. We strive to provide the best customer service and we are sorry that we did not meet your expectations. We understand that time is precious and we will work hard to ensure that the handover and collection of vehicles is as efficient as possible in the future. We hope that you will give us another chance to show you the level of service that we are proud to provide. Thank you for your feedback.
Friendly customer service
Friendly customer service, kept me informed of progress
17 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind review Mabina Parvez. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. Our team strives to provide the best customer service possible and we are glad that you felt informed throughout the process. We value your feedback and we hope to see you again soon.
Amazing Service
Amazing Service
The team at Huddersfield Audi always go the extra mile to ensure that everything meets your expectations. They take time to understand your requirements and always take a practical approach in delivering them.
Highly recommended.
11 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words Mrs IS. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best service possible and it is great to hear that we have achieved this. We understand that everyone has different needs and we are committed to meeting them. We are glad that you would recommend us and we look forward to seeing you again soon.
Long distance purchase
I did a long distance purchase for a vehicle from Huddersfield Audi. Robbie was friendly, informative and always kept me up to date on the status of my vehicle. The day of the part exchange was pleasant and the process was easy. However there was a scuff to the vehicle. Very kindly the dealership offered to pay for a repair once I had the vehicle home. I did this but it took over a week of calling and emailing to get the money back for the repair. Hence the 4 stars instead of 5.
1 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your review, Lauren. We are pleased to hear that Robbie was friendly and informative throughout the process and that the part exchange was pleasant. We are sorry to hear that there was a scuff to the vehicle and that it took over a week to get the money back for the repair. We take customer satisfaction very seriously and we are sorry that we did not meet your expectations. We will use your feedback to ensure that we provide a better service in the future.
Service with a smile
My vehicle was booked in for its annual Service MOT. I got the date wrong and arrived a day early. On my arrival, I realised this but the person who greeted me said that they will find out if the garage could look at it the same day.
I was then informed that they would be able to service my car and they’d let me know when it was ready.
I received an email notifying me that my car was ready to collect. I could also click onto a link to see a video of my vehicle with a breakdown of what checks they had carried out and suggested recommendations for the future.
Great customer service, friendly with a professional approach all round. They even booked a taxi for me and reduced my bill to cover its cost.
I cannot fault the attitudes of all those I came into contact with and spoke to on the day. The after care service was a few days later, absolutely brilliant.
12 de outubro de 2023
Resposta da Sytner Group - Huddersfield Audi
Thank you for your kind words about Huddersfield Audi. We are delighted to hear that you had such a positive experience with us. We strive to provide excellent customer service and are pleased that we were able to accommodate you on the day. We are also glad that you were satisfied with the video breakdown of the checks we carried out and the after care service. We are committed to providing the best service possible and are glad that we could meet your expectations. Thank you for your review and we look forward to seeing you again soon.
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