The overall customer experience at Porsche Edinburgh was excellent, the sales exec Luke Gallagher was superb, his level of communication with us was incredible, we asked so many questions and he answe... Ver mais
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Organised ,professional, friendly and clear attention to detail. You feel that the organisation is in full support of the purchase. You appreciate you a paying premium price but the product should an... Ver mais
As always Porsche At fort Kinnaird, provides a first class service and looks after there customers, and special call out the Graham Shepherd sales manager goes the extra mile
Not the best service experience! Car was in dealership for full day before any work was started (according to the tracking app supplied). Consequently it was not ready when I needed it 2 days late... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Fort Kinnaird,4 Oversman Road, EH15 3BZ, Edinburgh, Reino Unido
- 0131 629 0689
4,7
Excelente
109 avaliações
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The other Saturday morning I had the…
The other Saturday morning I had the pleasure of attending the open day at Porsche Edinburgh, as soon as I walked in I was greeted by a lovely smile from the reception and was told about the “Free “ bacon rolls and coffee for breakfast,
(Everyone loves a freebie)
I had a look around the wonderful workshop and spoke to the very knowledgable staff , had a look at The showroom and to my surprise they had a demonstration of something called PPF by a great company, showing me how they applied it to the cars,(superb), I could watch people work all day..!
Honestly if you ever get a chance to pop along to Porsche Edinburgh, jump at it ,
The staff are awesome,
The knowledge is brilliant, and the whole morning was just fantastic..!
Paul Garrett.
.
22 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Dear Paul, thank you for your kind words. We’re delighted you enjoyed the open day, the staff, and the PPF demonstration. We hope to welcome you again soon! - Team Edinburgh
Absolute pleasure to deal with
Absolute pleasure to deal with. Lovely folks who really care and are just good human beings. They are a credit to the Porsche brand.
21 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you so much for your incredibly kind words, Mr McAndrew. It means a lot to hear that your experience with us felt so positive and personal. We take great pride in not only delivering excellent service, but in building genuine relationships with our customers. Your recognition of our staff is greatly appreciated, we look forward to welcoming you back again soon. Kind Regards, Porsche Centre Edinburgh
Vehicle Purchase
Nathan, James and the entire team at Porsche Edinburgh have been fantastic throughout - highly recommend.
13 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for your wonderful feedback! 😊 We’re so pleased to hear you enjoyed our service, especially the convenience of our pickup and delivery, along with our communication and technical expertise. Your comments mean a lot to the team at Porsche Centre Edinburgh, and we look forward to welcoming you again soon.
Didn't have the spare parts
10 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Good morning, Mr Potter. Thank you for your feedback, we're sorry to hear that we didn't have the parts you required in stock. Would you kindly contact our Parts Manager, Sean, via the following email, sean.noble@porscheedinburgh.co.uk as we would like to understand more. We have a number of solutions that could have supported your request, so we do apologise if there was no solution offered/provided. Thank you. Porsche Centre Edinburgh
Excellent service
Excellent service, car pickup and delivery service very good. Good communication and technical know how.
9 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for your fantastic feedback, Andrew! We're delighted to hear that you had an excellent experience with us at Porsche Centre Edinburgh. It’s great to know our pickup and delivery service, communication, and technical expertise met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future.
I had a really positive experience at…
I had a really positive experience at Porsche Edinburgh. Derek went out of his way to contact me and remind me that my MOT was due, which I really appreciated. He arranged the appointment for me and organised a loan car, clearly setting expectations beforehand that there would be a small fee to cover the insurance for it.
The loan car itself was excellent — really nice and very well looked after. Derek also helped me renew my Porsche warranty, making the whole process straightforward and hassle-free.
It was also great to catch up with Ryan, who sold me the car three years ago. It’s always nice when a dealership remembers you and takes the time to chat.
Overall, a really good and positive experience at Porsche Edinburgh. Great service and very helpful staff.
4 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Dear Kami, Thank you very much for your kind words and for taking the time to share your positive experience with us. We’re delighted to hear that Derek and Ryan provided such attentive and helpful service, and that the loan car and warranty renewal process met your expectations. It’s always a pleasure to catch up with returning customers. We truly appreciate your continued trust and look forward to welcoming you back in the future. Kind Regards, Porsche Centre Edinburgh
The staff were excellent and attentive.
6 de março de 2026
Avaliação não solicitada
Time efficiency
Don't wish to make a fuss having already communicated my frustration to my service contact. Basically, the date had been in place for some time and I had travelled a long way from the north of Scotland so not time flexible. Unfortunately, the service plus tyres and a bumper camera fix took too long. I was only advised of the camera fix on the morning of the following day. After signing off on this, it took way too long to get the car back into the workshop, resulting in us not departing Edinburgh until near 1pm. I had a 3pm appointment, in Inverness that I had to cancel to another day. Really frustrating. I feel that the work on my car ought to have proceeded in a quicker, more seamless manner and I was disappointed – as expressed to your service rep – that this did not happen. I've doubts whether I'll continue to use the Edinburgh service.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you very much for sharing your feedback. We are sorry for the delays and the inconvenience caused, especially given the long distance you travelled and the appointments you had to rearrange. The communication and timing on the day clearly fell short, and we apologise that your experience wasn’t seamless. Your comments have been shared with the team so we can improve how we schedule and update customers. We value your business and would welcome the chance to restore your confidence in our service team. Will reach out direct to try resolve with you. Many thanks & best regards, Porsche Centre Edinburgh.
Staff were well informed and helpful
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Good morning Ian. Thank you very much for your feedback and five star review. We look forward to welcoming you back in to the centre soon. Best regards, Porsche Centre Edinburgh.
Front of house was excellent…
Front of house was excellent personalised experience. Fantastic attention to detail.
The service manager was great in explaining what was to happen and what the outcome was.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for your kind review Dr. We’re glad you enjoyed the personalised front‑of‑house experience and clear communication from our service manager. We appreciate your feedback and hope to see you in the centre again soon. Many thanks & best regards, Porsche Centre Edinburgh.
Resposta da Sytner Group - Porsche Centre Edinburgh
Good afternoon Richard. Thank you very much for your lovely feedback and 5 star review. We look forward to seeing you in the centre again soon. Best regards, Porsche Centre Edinburgh.
MOT while you wait.
MOT carried out while I waited in customer reception. Excellent coffee and friendly team. When my car failed (tyre problems) arrangements were made to quickly source replacements and have them fitted next day. Car was returned looking like new after valeting.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for your great feedback Otto. We’re pleased you enjoyed your visit, the coffee, and the friendly service. I’m glad we could quickly sort the tyre issue and get your car back to you looking like new. We appreciate your review and look forward to seeing you again. Best regards, Porsche Centre Edinburgh.
Very professional and pleasant experience
My car was collected from my home for its first service. I was kept informed of its progress and showed the various service processes through a video. The whole thing was done seamlessly and professionally. My car was returned to me after a thorough valetting. The whole experience was extremely pleasant and stressless and as a woman who does not find garages a natural habitat, I appreciate the very professional approach I encountered.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for sharing your experience with us. We’re delighted to hear that the collection service, updates, and video made the process smooth and stress‑free. It’s great to know your car was returned freshly valeted and that you felt well looked after throughout. We really appreciate your kind words and look forward to helping you again in the future. Best regards, Porsche Centre Edinburgh.
Great
Friendly, helpful and knowledgeable staff, alway happy assist in any way they could
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you so much for your lovely review! We’re delighted to hear that you found our team friendly, helpful and knowledgeable. The staff will be thrilled to know their efforts made a positive difference. We’re always here to help in any way we can, and we really appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Best regards, Porsche Centre Edinburgh.
Great service
Great service - exceeded my expectations
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for your review! We’re delighted to hear our service exceeded your expectations. We appreciate your feedback and hope to see you again soon! Best regards, Porsche Centre Edinburgh.
Excellent buying experience
Excellent buying experience. Steven was fantastic from beginning to end when buying remotely, from doing a personal video, working out the specifics of the purchase, preparing the vehicle and the handover itself was a real treat!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you so much for your excellent review! We’re delighted to hear that your remote buying experience was such a positive one. Steven will be thrilled to know his personal video walkthrough, support throughout the purchase, and the handover all made the process enjoyable for you. We truly appreciate you putting your trust in us, especially from a distance, and we hope you’re loving your new vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. Best regards, Porsche Centre Edinburgh.
Very good and very helpful
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Morning Asif. Thank you for your five star review and lovely feedback. Have a great weekend & we look forward to welcoming back in to the centre soon. Best regards, Porsche Centre Edinburgh.
Resposta da Sytner Group - Porsche Centre Edinburgh
James good afternoon. Thank you very much for your 5 star review & for the fantastic comments. We are delighted you are satisfied with the service we have provided & that our attention to detail was 100%. We look forward to seeing you again at the centre in Edinburgh soon. Best regards, Porsche Edinburgh.
Excellent Service
Consistently excellent and very personal service
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Morning Steve, Thanks you very much for your lovely comments and 5 star rating. Thank you for your valued custom & we look forward to seeing you in the centre soon. Best regards, Porsche Centre Edinburgh.
Great team - Porsche Centre Edinburgh
My recent visit to Porsche Centre Edinburgh was very positive. Derek Smart looked after me with a friendly and professional manner. The team on the welcome desk were also friendly and welcoming and the coffee and comfort area was clean and relaxing.
My Porsche Taycan was checked over for some suspension concerns and a software update. All in a
Fantastic service experience by the team. Thank you.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Porsche Centre Edinburgh
Thank you for sharing your feedback. We're delighted to hear that Derek and our welcome team made your visit so positive, and that you found the lounge comfortable during your time with us. It’s great to know the suspension check and software update on your Taycan were completed to your satisfaction. We appreciate your kind words and look forward to welcoming you back soon. Best regards, Porsche Centre Edinburgh.
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