This review is about my experience with the servicing department. I don’t know what’s happened recently but after many years of trusting sytner mini Nottingham I am really disappointed to say it now f... Ver mais
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Veja o que dizem as avaliações
We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... Ver mais
A empresa respondeu
Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... Ver mais
A empresa respondeu
I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Lenton Lane, NG7 2AX, Nottingham, Reino Unido
- 0115 934 1400
4,5
Excelente
517 avaliações
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This review is about my experience with…
This review is about my experience with the servicing department. I don’t know what’s happened recently but after many years of trusting sytner mini Nottingham I am really disappointed to say it now feels like an impersonal money making conveyor belt. What my car needs doing changes unrealistically from one week to the next. For example last year they told me my tyres needed changing as 3mm. I don’t drive much so left them a while and when I went with something else 3 months later they told me they were 4mm. Last year (when I had warranty) they told me a drivetrain light was just a gearbox oil change and no other diagnostics were suggested. This year my warranty has run out. The drivetrain came on and they told me needed £150 diagnostics and transpired needed£2500 of work. Last month I was told my breakpads needed changing but the discs were ok. I decided to try a different garage because sytner quoted me £800 just for pads. This month after the pads have been changed I took the car in for something else and suddenly the discs need urgent attention. I have lost trust in this garage. I have other examples so these aren’t just one offs
7 de julho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Great buying experience
Really great service from your team our main point of co tact was Mia who was helpful and knowledgeable 10/10 we also met Rishi and Brad both great guys a really easy and pleasant buying experience. We would definitely recommend the Nottingham dealership.
Great to see a company investing in a dynamic young team
14 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you so much for your kind words, Robin. We’re delighted to hear that Mia, Rishi, and Brad provided such a positive and knowledgeable experience during your visit. It’s wonderful to know that our team made the buying process easy and pleasant for you. Your recommendation means a great deal to us, and we’re proud to have a dynamic, young team dedicated to delivering excellent service. We truly appreciate your support and look forward to welcoming you back in the future.
Resposta da Sytner Group - Sytner Nottingham MINI
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Evian was both helpful and professional during your experience with us. It is always our aim to provide excellent service and ensure our customers feel valued and well supported. Your positive feedback is greatly appreciated and will be shared with Evian. We look forward to welcoming you back to Sytner Nottingham MINI in the future. Best wishes, The Sytner Nottingham MINI Team
The team at Nottingham were really…
The team at Nottingham were really helpful and engaging. We had seen the same car in another dealership however Nottingham Sytner worked with us to secure a deal that worked for both parties. Communication through the sale process was very good.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Nottingham MINI
Dear Alison, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Nottingham MINI. We are delighted to hear that our team were helpful and engaging throughout your purchase, and that we were able to secure a deal that suited both parties. It’s wonderful to know that our communication met your expectations during the sale process. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham MINI Team
Excellent customer service
7 de novembro de 2025
Faultless
Faultless
Have used Sytner Mini Nottingham since I bought my first Mini back in 2004.
My last experience was as good as the first. From ordering the car to the handover could not fault them Thankyou x
28 de outubro de 2025
Mini Nottingham
Bought a Mini C Sport, with Sytners Nottingha, the Vehicle arrived with Steering problems from Mini UK, Sytners sorted the problem out over a couple of weeks, had to renew the whole Steering Track, gave me one of their Mini's to drive while the corrected the issue and also a nice little amount of compensation to help, Rebecca at Sytners Nottingham was great and makes us feel very welcome whenever we go there.
3 de outubro de 2025
Avaliação não solicitada
I recently purchased a mini from Sytner…
I recently purchased a mini from Sytner Nottingham. James Brown , was the sales person that I dealt with . From start to finish James made the experience great . He was very professional and very knowledgeable. He even put a personal message on my car when I went to collect it . Would definitely recommend him.
7 de outubro de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your glowing review, Jayne! We are delighted to hear that James Brown provided you with a fantastic experience at Sytner Nottingham MINI. Our team takes great pride in their professionalism and knowledge, and we are thrilled that James was able to showcase this during your purchase. We are also pleased to hear that you appreciated the personal touch of a message on your car. Thank you for recommending James and our dealership. We hope you enjoy your new MINI!
Great communication throughout
9 de outubro de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Amanda. We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. Our team takes great pride in providing excellent communication throughout the entire process. We understand the importance of keeping our customers informed and updated, and we are glad to hear that it made a positive impact on your experience. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Nottingham MINI.
Quality in all aspects.
23 de setembro de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your glowing 5 star review, Mr John Turner. We are delighted to hear that you experienced quality in all aspects during your visit to Sytner Nottingham MINI. Our team strives to provide exceptional service and we are thrilled to know that we have met your expectations. We take great pride in delivering a high standard of quality in all areas, from our vehicles to our customer service. Thank you for choosing Sytner Nottingham MINI and we look forward to welcoming you back in the future.
Quick turnaround on paperwork
Quick turnaround on paperwork. Available for support.
My only suggestion would be not to address correspondence to my husband and me when it is me who is buying the car.
30 de agosto de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for taking the time to leave us a 5-star review for Sytner Nottingham MINI. We are delighted to hear that you had a quick turnaround on paperwork and that our team was available to support you. We appreciate your feedback regarding the correspondence and we apologise for any inconvenience caused. Thank you for bringing this to our attention and we hope you enjoy your new MINI. Best regards, Sytner Nottingham MINI
What to ask if buying a car from…
What to ask if buying a car from…
What to ask if buying a car from…
What to ask if buying a car from Sytner, Nottingham (speaking from experience):
Ask how much MOT is on the car. Paid over £20K for my Countryman hybrid. I was NOT told the MOT only had 11 months on it. I found out when I got a letter from the DVLA. When querying it I was told it I was told I should have looked on the .gov website to see details of the MOT. I tried to book the car in but couldn't get in with Sytner for over 2 weeks so could not drive the car. I went elsewhere... obviously
Ask when the next service is due. It was clouded over but told the service is every 2 years. Little did I know that I bought the car in June and the service was due in Oct
Think seriously about the extra scratch cover (not cheap). It takes forever to get them out and you probably only get a couple of uses out of it if that
Don't bother to complain. I officially complained on May 30th 2025. On June 6th I got this back from Mini Customer Service:
'Hello Alison
Thanks for your continued patience whilst I had a look into this for you.
This is a courtesy email to let you know that I'm still waiting to hear back from MINI Sytner Nottingham in regards to this. As soon as I have a further update on this, I'll be sure to reach back out to you directly.
If there's anything else I can help with in the meantime, please get back in touch.
Kind regards
Billy'
I have heard nothing since!
Oh today, although I wrote the review on The Sytner Group I got this reply back:
Reply from Sytner Group
The only reply so far:
Dear AW, We are sorry to read your review, however it looks like it may be for Sytner Nottingham and not Aston Martin Nottingham. Kind Regards Aston Martin Nottingham
Sorry I thought that as it was Sytner Group it would cover everything
Date of experience: June 23, 2024
30 de junho de 2024
Avaliação não solicitada
Resposta da Sytner Group - Sytner Nottingham MINI
Dear AW, We are sorry to hear about your experience at Sytner Nottingham MINI. We would like to invite you to contact our MINI Brand Manager bradleysmart@sytner.co.uk to discuss your concerns further. We understand the importance of transparency and clear communication when purchasing a car, and we apologise for any inconvenience caused. We value your feedback and would like to ensure that all our customers have a positive experience with us. Thank you for bringing this to our attention. Kind regards, The Sytner Group
Bought a 2017 Passat GTE remotely which…
Bought a 2017 Passat GTE remotely which was delivered to me 17th March 2022. The gearbox failed completely on 20th April 2022, and the car was trailered back to Nottingham. I was fobbed off with excuses for 2 months and denied a courtesy car, which was highly inconvenient. After 2 months a courtesy car was finally delivered. However, from April to August still nothing had happened regarding repairing the car with very little communication, before I finally engaged RejectMy to get a refund after Synter refused. Took until November to finally get my money back. Horrific experience, no good will gesture, no attempts to make it right.
27 de junho de 2024
Avaliação não solicitada
Resposta da Sytner Group - Sytner Nottingham MINI
Dear Adam Watson, We are sorry to hear about your negative experience with Sytner Nottingham. We apologise for the inconvenience caused by the gearbox failure and the delay in providing a courtesy car. We understand how frustrating this must have been for you. We would like to assure you that we take customer satisfaction seriously and we are disappointed to hear that we did not meet your expectations. Unfortunately, I am unable to access your details at Sytner BMW / MINI Nottingham as I believe you may have purchased direct with Sytner Select. Can I please suggest that you email the Head of Business, John Knowles on Johnknowles@sytner.co.uk directly who could help.
What an amazing experience
As always, an incredible experience thanks to the whole team at Sytner Nottingham, but especially thank you to Holly for making our new car journey so special again.
13 de maio de 2025
Avaliação não solicitada
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your glowing 5-star review, Mark! We are delighted to hear that you had an incredible experience at Sytner Nottingham MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Holly made your new car journey so special. We will be sure to pass along your kind words to her. Thank you for choosing Sytner Nottingham MINI, and we look forward to seeing you again in the future.
Showed me all options available to me…
Showed me all options available to me in a friendly, calm manner
7 de março de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that our team at Sytner Nottingham MINI provided you with a friendly and calm experience while showing you all the available options. Our aim is to always make our customers feel comfortable and informed during their visit. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Nottingham MINI.
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Mr Mart. We are delighted to hear that you had a positive experience at Sytner Nottingham MINI. Our team takes great pride in their knowledge, helpfulness, and professionalism, and it is wonderful to know that this was reflected in your visit. We strive to provide exceptional service to all of our customers, and we are glad to hear that we met your expectations. Thank you for choosing Sytner Nottingham MINI, and we look forward to welcoming you back in the future.
Mini Nottingham
We have bought 4 minis now from Mini Nottingham.. 3 for our daughter and the latest one for me.
Matthew Priestley is friendly, knowledgable and extremely professional. Nothing is too much trouble.
He certainly made buying a new car very easy. Thank you.
31 de janeiro de 2025
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your glowing 5-star review, Diane! We are delighted to hear that you have had such a positive experience with our dealership and with Matthew Priestley in particular. Our team at Sytner Nottingham MINI takes great pride in providing friendly, knowledgeable, and professional service to all of our customers. We are thrilled that we were able to make your car buying process easy and hassle-free. Thank you for choosing us for your MINI purchases and we look forward to serving you again in the future.
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Emmajane! We are delighted to hear that our staff at Sytner Nottingham MINI were able to assist you in a helpful and polite manner. Our team takes great pride in their knowledge and expertise, and we are glad that it was evident during your visit. We appreciate your feedback and hope to continue providing exceptional service to all of our customers. Thank you for choosing Sytner Nottingham MINI.
An easy decision
Becky Warde was an engaging and helpful ambassador for the Mini and Sytner brands. She made our purchase intuitive and easy.
2 de julho de 2024
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Andrew! We are delighted to hear that Becky provided you with a positive experience during your purchase at Sytner Nottingham MINI. Our team strives to make the process as seamless and enjoyable as possible, and we are glad that Becky was able to assist you in finding the perfect MINI for you. We appreciate your support and look forward to seeing you again in the future. Happy motoring!
Good experience
Good experience from arranging test drive to ordering and collecting of new car
24 de julho de 2024
Resposta da Sytner Group - Sytner Nottingham MINI
Thank you for your positive review, Nigel! We are delighted to hear that you had a good experience with us, from arranging a test drive to ordering and collecting your new MINI. Our team at Sytner Nottingham MINI strives to provide excellent customer service and we are glad that we were able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing us!
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