Chris/Carl my advisor has restored my faith in bmw, my service was completed quicker than i thought even though i arrived just before 10 it was completed by 1pm and was only booked in 5pm the day befo... Ver mais
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Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went... Ver mais
A empresa respondeu
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... Ver mais
A empresa respondeu
Steve showed me full respect and kept me informed on my car And much appreciated to him true professional Thank you steve
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
819 Wolverhampton Road, B68 8DA, Warley, Reino Unido
- 0121 552 2825
4,4
Excelente
878 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
World class service
I purchased my bmw through a private seller in august 2026, i had the engine management and the drivetrain come on the dashboard end of September 2026. Through my breakdown cover i was informed that the EGR coolant had a leak which i paid to get fixed.
At the start of October 2026 i had received a letter from BMW saying there was a recall on the EGR coolant. Having paid for this and now getting a letter i was frustrated that i hadn't known about a recall furthermore i was now out of pocket.
I called BMW customer service and explained to them what had happened.
Kalpa at customer service was truly amazing, she understood the situation, assured me that this was going to get looked at. She managed to ring Sytner Oldbury and passed me over to Chris.
I explained to Chris what happened, my car was booked in at oldbury for the recall.
22/10/26 i went into oldbury along with my invoices. I was greeted at reception and was asked to take a seat, a couple minutes later i was asked if i wanted a hot drink☺️
Chris called me over went through my invoices explained to me the next steps, i had requested if my car could be done by 3pm as i had parents evening, chris made a note of this and said he would ask the work shop team.
I was back at sytner oldbury by 3, my car was washed and hoovered ready for me.
Chris was excellent with his service, not once but twice he went the extra mile. His communication, willingness and efforts deserves this 5 star review.
He was friendly, polite and very professional.
The customer service was incredible, i have no doubt that BMW will reimburse me for being out of pocket 😉
I will return back in the new year for an upgrade on my car.
Thank you BMW truly world class service
22 de outubro de 2026
Avaliação não solicitada
Steve showed me full respect and kept…
Steve showed me full respect and kept me informed on my car
And much appreciated to him true professional
Thank you steve
22 de outubro de 2026
Avaliação não solicitada
Chris/Carl my advisor has restored my…
Chris/Carl my advisor has restored my faith in bmw, my service was completed quicker than i thought even though i arrived just before 10 it was completed by 1pm and was only booked in 5pm the day before after receiving my VM. Tamworth and Wolverhampton gave me a terrible service and wanted to change brands completely. I am now keeping it
22 de outubro de 2026
Avaliação não solicitada
Great Service,felt comfortable
Great Service,felt comfortable. offered refreshments whilst I waited and checked on me to ask if I wanted top up with the refreshments
20 de outubro de 2026
Avaliação não solicitada
A big thank you
A big thank you to Reece at Sytner MINI Oldbury
I took my MINI into Sytner Oldbury for a brake fluid service and was looked after by Reece, who was friendly and helpful throughout.
Shortly after leaving in the courtesy car, a low tyre pressure warning appeared. I contacted the dealership and returned, and Reece worked hard to find a solution. Another car wasn’t immediately available, so he checked with the BMW team and explored the options until he managed to arrange a lovely Cooper Convertible for me.
I really appreciated his patience and the effort he put into getting me back on my way. He made a frustrating situation much easier to deal with, and I felt well looked after.
I was also kept informed about my own car, and the final bill came in lower than expected, which was a welcome surprise.
Thank you, Reece. Your helpfulness and personal approach made a real difference to my visit.
19 de outubro de 2026
Avaliação não solicitada
Always great service vary professional
Always great service vary professional
19 de outubro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Service from beginning to end was…
Service from beginning to end was fantastic, good communication, a truly pleasant experience
15 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Jerry, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service from start to finish fantastic, with good communication throughout. It is always our aim to provide a truly pleasant experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Great Service
I had a great experience with BMW Oldbury when taking my two different cars in for a service and the airbag recall a day apart. Chris and Logan were both fantastic throughout the whole process, providing excellent customer service and making sure everything went smoothly from start to finish.
They were friendly, professional and helpful, keeping me informed throughout and making the whole experience stress free. The work was carried out to a high standard, and I was very happy with the service I received.
It’s reassuring to know that my car has been well looked after and that the airbag recall has been dealt with properly
A big thank you to Chris and Logan for their help and professionalism They are a credit to BMW Oldbury and made the whole experience a positive one
I would happily recommend BMW Oldbury to anyone looking for excellent customer service and reliable BMW servicing
16 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Dee C-P, Thank you very much for your kind words and detailed feedback. We are delighted to hear that Chris and Logan provided such excellent, professional service and made your experience with BMW Oldbury stress free. The best way to recognise Chris & Logan is to mention their names when completing the manufacturer survey you will receive shortly. It’s wonderful to know that you felt well informed and confident that your cars were looked after to the highest standard. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Kind regards, BMW Oldbury Team
All good
All good. Advisor was Chris Round - lovely chap.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear PD, Thank you very much for your lovely 5-star review. We are delighted to hear that you had a positive experience with Chris Round. It’s always encouraging to know that our team members are appreciated for their friendliness and professionalism. The best way to recognise Chris is to mention his name when completing the manufacturer survey you will receive shortly. Your kind words mean a great deal to us and help motivate everyone at Sytner Oldbury BMW to continue providing excellent service. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Lady on reception was rude and…
Lady on reception was rude and dismissive i was later helped by Hollie who was amazing.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Customer, Thank you for sharing your feedback. We sincerely apologise that your initial experience with the reception was not up to the standard we strive to provide. It is heartening to hear that Hollie was able to assist you so well and made a positive difference. We appreciate your comments and hope that any future visits will reflect the high level of customer service we aim to deliver consistently. Kind regards, Sytner Oldbury BMW Team
My advisor Jayson was very friendly
My advisor Jayson was very friendly, polite and courteous. He explained me through the works being done and gave me a estimate time and kept me updated throughout the day.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Shaun, Thank you very much for your kind words. We are delighted to hear that Jayson provided you with friendly, polite, and courteous service throughout your visit. It’s wonderful to know he clearly explained the work being done, offered an estimated timeframe, and kept you informed all day. The best way to recognise Jason is to mention his name when completing the manufacturer survey you will receive shortly. Your feedback is truly appreciated and encourages us to maintain the high standards our customers expect. We hope to welcome you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
Starter Motor recall
Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went that extra mile to look after me and kept me well informed, thank you Logan, best regards Jeff.
12 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Jeff, Thank you very much for your kind words. We are delighted to hear that Logan provided you with such excellent service and went the extra mile to keep you informed throughout your visit. It is always our aim to offer a welcoming and professional experience, and feedback like yours truly motivates the team. We will be sure to pass on your thanks to Logan. The best way to recognise Logan is to mention his name when completing the manufacturer survey you will receive shortly. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Great service from start to finish
Great service from start to finish
Amjad was a pleasure to deal with
Asset to the business
9 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amjad provided you with excellent service throughout your visit. It is always wonderful to know that our team members are appreciated as valuable assets to the business. We truly value your feedback and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Service excellent but the correct part…
Service excellent but the correct part was not ordered so it took 2 trips to have the car repaired
7 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Judith, thank you for your feedback. We are delighted to hear you found the service excellent, but sincerely apologise for the inconvenience caused by the delay in ordering the correct part. We understand how frustrating multiple visits can be and appreciate your patience throughout the process. Your comments are invaluable in helping us improve, and we hope to provide you with a smoother experience in the future. Thank you once again for choosing Sytner Oldbury BMW.
Everything was excellent no problem…
Everything was excellent no problem what so ever.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Mark, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that everything was excellent and that you experienced no problems whatsoever during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a lot to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Great customer service
Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all round.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear S. Bains, thank you very much for your kind words and positive feedback. We are delighted to hear that Imran and the team provided helpful and friendly service during your recall visit. The best way to recognise Imran is to mention his name when completing the manufacturer survey you will receive shortly. It’s wonderful to know you appreciated the free diagnostic and valet, and that overall you had a good experience with us. Your support means a great deal, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Warm regards to you and your 2 Series.
High level of customer service
Logan was polite and most importantly kept me up to date on the progress, I was seen fairly quickly after arriving, I also needed to go to the parts department to purchase an accessory and Jim was also helpful as always. I have spoken to various employees in the team from different departments and they have always delivered a high standard of customer service.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Kam, Thank you for your kind words and for taking the time to share your experience at Sytner Oldbury BMW. We are delighted to hear that Logan and Jim provided such excellent service and kept you well informed throughout your visit. It’s fantastic to know that the entire team consistently delivered a high standard of customer care. The best way to recognise Logans efforts would be to mention his name in the manufacturer survey you will receive shortly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Always very Happy with Sytner Oldbury
Always very Happy with Sytner Olbury . Connor is especially good with communication . I have always been warmly welcomed and nothing is too much trouble .
Excellent service .
29 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Yvonne, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Oldbury BMW. We are delighted to hear that Connor’s communication and the warm welcome you receive consistently meet your expectations. It’s wonderful to know that our team’s efforts to provide excellent service have made a lasting impression. Your support means a great deal to us, and we look forward to continuing to assist you in the future. Kind regards, The Sytner Oldbury BMW Team
Muhammed was super professional
Muhammed was super professional, courteous and friendly. Recall completed quickly and fully with a vehicle check. Really appreciated the complimentary service ash and Vac. Thank you!
29 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Paul, Thank you ever so much for your kind words. We are delighted to hear that Muhammed provided a professional, courteous, and friendly service during your recall, and that the vehicle check was completed promptly. The best way to recognise Muhammed's efforts would be to mention his name in the manufacturer survey you will receive shortly. It’s wonderful to know you appreciated the complimentary ash and vacuum service as well. Your feedback means a great deal to us and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Sytner Oldbury BMW Team
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