when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do th... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Veja o que dizem as avaliações
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Ver mais
A empresa respondeu
My car needed a lot of work and one of the parts required had a long lead time. Sam provided excellent service by keeping me fully informed of the status of the repairs. The service staff are a pleas... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Reino Unido
4,7
Excelente
487 avaliações
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Mini MOT
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
21 de outubro de 2026
Avaliação não solicitada
Amazing staff…
Your team is always so accommodating and professional - helped me navigate my after market warranty and were excellent hosts. Special mention to Ben Lau and Paul Travers.
19 de outubro de 2026
Avaliação não solicitada
MOT and brake fluid service
Helpful service personnel ready to explain issues and facilitate solutions in a timely manner. MOT raised tyre issues which were resolved promptly and cost efficiently
13 de outubro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Professional and friendly
Attentive staff, delivered perfect fix of a damaged roof on my BMW i3. Very pleased with result
13 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Mr Builder, Thank you very much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our attentive team was able to deliver a perfect repair to the damaged roof of your BMW i3. It is always our aim to provide the highest standard of service and quality workmanship. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back in the future. Kind regards, The Sytner Stevenage BMW Team
My car needed a lot of work and one of…
My car needed a lot of work and one of the parts required had a long lead time. Sam provided excellent service by keeping me fully informed of the status of the repairs.
The service staff are a pleasure to deal with.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Michael. We’re delighted to hear that Sam and the entire service team provided clear communication and made your experience as smooth as possible, despite the delay with the part. It’s wonderful to know our staff were a pleasure to deal with and that you felt fully informed throughout. We truly appreciate your feedback and your continued trust in Sytner Stevenage BMW. We look forward to welcoming you back in the future.
Friendly staff
Friendly staff, competed the work as quick as they could.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Sukh, Thank you very much for your kind words. We’re delighted to hear that our friendly team were able to complete the work as quickly as possible for you. Providing efficient and personable service is very important to us, and it’s wonderful to know this was reflected in your experience. We really appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
when a repair needs doing dont take car…
when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do the repair but after 3 hours 15 mins time and efficiency is paramount.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Miss Johnson, thank you for sharing your experience. We apologise for any inconvenience caused by the delay and the manner in which the repair was communicated. We appreciate your feedback regarding time and efficiency, as these are very important to us. Customer satisfaction is our priority, and your comments help us to reflect on how we manage repairs and interactions. We regret that your visit did not meet your expectations and truly value your honest input.
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Mr Willows, Thank you ever so much for your kind words. We are thrilled to hear that your experience with Sytner Stevenage BMW was smooth, efficient and friendly. It is always our aim to provide excellent service and your positive feedback is truly appreciated. We hope to welcome you back soon and continue to offer the high standards you expect. Your support means a great deal to us. Kind regards, The Sytner Stevenage BMW Team
Annabelle Watt was amazing and very…
Annabelle Watt was amazing and very helpful , needed to get a car quickly and she assisted me in doing so just over a week so thank you
14 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Enrique, Thank you very much for your kind words. We are delighted to hear that Annabelle provided such excellent assistance and helped you secure a car quickly. It’s wonderful to know that your experience with us was positive and that Annabelle’s support made a real difference. We truly appreciate you taking the time to share your feedback. Should you require any further assistance in the future, please do not hesitate to get in touch. Best wishes, Sytner Stevenage BMW Team
Welcoming friendly staff
Welcoming friendly staff, no pressure sales, we dealt with Tia Musgrove who actually remembered us from our previous sale. We will definitely recommend her and Sytner
6 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Mrs Knott, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that Tia remembered you from your previous visit and that you felt welcomed by our friendly, no-pressure approach. Your recommendation means a great deal to us, and we’re thrilled that we could assist you so positively. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Good coffee & internet enabled me to…
Good coffee & internet enabled me to work while I waited.
Helpful & friendly staff.
12 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you appreciated the coffee and reliable internet, making your visit more productive. It’s wonderful to know our team was both helpful and friendly, as we strive to provide a welcoming and comfortable environment for all our customers. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Stevenage BMW in the near future. Best regards, The Sytner Stevenage BMW Team
Working with Derek and Chris was a pleasure
Working with Derek and Chris was a pleasure from start to finish. Both were extremely helpful and knowledgable, not to mention professional throughout. Highly recomend both guys for outstanding service.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Derek and Chris provided you with outstanding service throughout your visit. Your recommendation means a great deal to us, and we are pleased that their professionalism and knowledge made such a positive impression. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, Sytner Stevenage BMW Team
Poor service and a dismissive attitude
I bought a brand new BMW iX3 from BMW Stevenage. It arrived with defective budget tyres, and with under 8 miles on the clock it was already pulling to the side at 60mph.
I messaged the dealer and was told they take no responsibility. They said it was a BMW manufacturing issue and nothing to do with them (like somehow they don’t wear BMW batch on their uniform!) I was also told they've seen other brand new IX3s with less than 1mm of usable tread on them and they would still sell them. Their advice was to book the car in somewhere and have it checked myself, 2 days after delivery!
The car then went to Sytner Shrewsbury for diagnosis. They did a quick drive, said it "it felt fine" and checked nothing else. No alignment check, no measurements.
I then bought four branded tyres myself, and the problem went away completely. That's what the dealer should have found and fixed.
Poor service and a dismissive attitude from start to finish. For a £60,000 car, this is unacceptable, and I won't be buying from the BMW brand again.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Ben, we are truly sorry to hear about your experience with your BMW iX3 and the issues you faced regarding the tyres and service. We appreciate your feedback and understand your frustration, especially when purchasing a vehicle of this value. It is certainly not the standard we aim to uphold, and we apologise for any inconvenience caused. Your comments have been noted, and we sincerely hope your future experiences with the BMW brand are more positive.
Excellent first experience
Tim was great, kept me updated and great way about him. Thanks to the technicians too.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Christine, Thank you ever so much for your kind words. We’re delighted to hear that Tim was able to keep you updated throughout and provided such a positive experience. I will certainly pass on your appreciation to our technicians, who work hard to ensure the highest standards. It’s wonderful to know that their efforts were noticed. Your feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Car was repaired under warranty and…
Car was repaired under warranty and curtesy car provided. Car was ready earlier tgan expected and had also been washed.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear that your car was repaired under warranty to your satisfaction, and that the courtesy car provided was helpful. It’s wonderful to know that your vehicle was ready earlier than expected and that the extra touch of having it washed was appreciated. We take great pride in delivering a seamless and positive experience for our customers, and your feedback is truly valued. We look forward to welcoming you back in the future.
Recent visit for first service.
Service all good and staff helpful and professional.
They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures during a health check on car at 8K miles.
I also requested a quote to repair damaged door mirror on my 120 and was shocked to be told it would be approx 750 pounds.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Cameron, Thank you for sharing your feedback. We're pleased to hear you found our service helpful and professional. We appreciate your understanding regarding the delay in the tyre manufacturer’s analysis report and apologise for any inconvenience caused. We recognise that the quote for repairing your door mirror was unexpected and appreciate you taking the time to highlight this. Your comments are invaluable and help us maintain high standards. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW
Very helpful and friendly staff
2 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear James, Thank you ever so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our team at Sytner Stevenage BMW helpful and friendly. Your kind words truly mean a great deal to us and serve as a real encouragement to continue delivering the high standard of service our customers deserve. We hope to welcome you back again soon for any future motoring needs. Kind regards, The Sytner Stevenage BMW Team
BMW service
Everything went very smoothly once I had left my car with Ash. He kept me fully informed throughout the day.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words. We are delighted to hear that Ash provided you with excellent service and kept you fully informed throughout the day. It’s wonderful to know everything went smoothly with your car, as we always strive to ensure a seamless and transparent experience for our customers. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best regards, The Sytner Stevenage BMW Team
Very poor service
Very poor service, received a letter about a recall, called the service department to book the car in to have it done, I was told that you can wait or leave the car all day, if it’s reasonably quick I’ll wait while this recall gets done. And I was given a date that was not suitable, can we look to get this done on a Friday morning, we “we don’t do waiting’s” on Fridays. Ok so the other option is a cutesy car, and I’ll leave you the call all day. We don’t have any curtesy cars till the 14th of November. So I have a letter for a recall but not able to use the nearest centre to get this done. If you are unlucky enough to need the service department for a recall at Sytner Stevenage. Perhaps avoid it as it’s not the best option where to take your car to fix a recall issue. Now I’m left having to ring around to find the next centre. I’ll make sure it’s not Stevenage BMW. Ironic that you try to do the right thing and you get stifled by very poor customer service.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Alex, We sincerely apologise for the inconvenience and frustration you experienced when trying to book your recall at Sytner Stevenage BMW. We appreciate your feedback and understand how disappointing it must have been not to receive a suitable appointment or courtesy car promptly. Our aim is always to provide the best customer service, and we regret that we fell short on this occasion. Thank you for bringing this to our attention. Kind regards, Sytner Stevenage BMW Team
Ben is very helpful and provides…
Ben is very helpful and provides detailed explanations.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Cheng Kwai Cheung, Thank you ever so much for your kind words. We’re thrilled to hear that Ben was able to assist you with helpful and detailed explanations. Providing clear information is something we take great pride in, and it’s wonderful to know that this made your experience positive. Your feedback is greatly appreciated and serves as encouragement for the whole team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
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