Sytner Group - Sytner Stevenage MINI Avaliações 

I paid a deposit on a car with 11350 mileage, it took over 3 weeks before I was able to pick it up. When I asked the current mileage I was told it was 14900. I was shocked at the increase. I was told it was a being used as a demo in Sheffield & I was expecting an increase from original listing, a few hundred miles or 1k at most. When I actually got in car it was 15150 miles. I queried this and manager said, you were told it was a demo. I said I did expect increase but not 4K. Manager then said original listing must have had incorrect mileage details. I asked if I could have a reduction in price as car had a third more mileage than advertised but told not possible. I’ve emailed regional manager but no reply. I wanted buying a car to be a happy experience but I’m really disappointed with service and treatment by the manager. The mileage of a car impacts value and is vastly different from what was expected. The pick up date was scheduled for Tuesday previous week but told there was a delay, was then supposed to be 10am on 22/11 but another delay until 3:30pm. I’ve no idea why the delays as they wouldn’t explain why. It made it difficult for me to bring a friend and meant I was alone at pick up and felt bullied by manager.

Friendly and helpful young lady (Molly Parsons) no pressure. Pleasant and stressful test drive at a time and date convenient to me. Found me the exact MINI I wanted including the right colour. No rush. Great coffee and clear explanations re finance options. Competent and efficient process by lovely staff.

We recently bought an Electric Mini. We were looked after by Kate H, and she was amazing. She is extremely knowledgeable and really knows her cars, but unlike many car salespeople, she was never pushy. Mini Stevenage (Sytner Group), really looked after us and it was a great experience.

The only downside, and the reason they are 4 stars instead of 5 was because there was a long delay to our order due to parts issues. Not Stevenage Mini’s fault, but still frustrating.

Overall would highly recommend but make sure you ask for Kate!

The service we received from Nikki and George in our search for a Mini was exceptional. Nothing was too much trouble, and we would not hesitate to recommend them to anyone looking for a new or used Mini.

Absolute first class service from George Eales in sales. I was searching high and low for a specific car and George went out of his way to find it and then the service i received afterwards was excellent. The car has arrived exactly when he said it would. Thanks.

Car arrived ahead of schedule the whole team were professional and Matt Wren in particular was very helpful with his enthusiasm and knowledge of the Electric Mini.

The service I received from, both, George and Molly from Sales was amazing. They ensured I had a sound, comprehensive knowledge of the car to enable me to drive my new car away confidently. I was contacted, again, with a follow up call to see how I was getting on and reassured that should I have any questions at a later date, not to hesitate to contact them. I’m so pleased I chose to buy my new, car from Mini, Synter, Stevenage.

Kate was a pleasure. Going 110% to ensure I felt comfortable driving away in my new Mini.

Fantastic experience at Stevenage Mini from start to finish. Always professional. Thanks George for your help and knowledge.

Scott was very helpful throughout the order process and collection.

Such a wonderful experience it was to buy our Mini Countryman from Styner Stevenage.
The salesman Damien ,his sales techniques are par excellence,he wasn’t the slightest pushy and explained everything about our purchase throughly and professionally,and not forgetting Charlie ,so charming and amiable,he explained throughly everything we needed to know about the PCP financials .Styner are lucky to have employees as such ,rare nowadays ‼️
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I would suggest to anyone to visit them with confidence knowing that you will end up with a wonderful sales experience and with a peaceful mind walk away with the car of your dreams .
All in all WELL DONE STYNER ‼️

Amazing staff. Informative and helpful. The whole experience was very pleasant from start to finish. Thoroughly recommend.

I have dealt with Sytner Stevenage for several years now. I have always received efficient and friendly service.

We dealt with Scott, he was great throughout the initial visit all the way to purchase and collection. Our chosen car was at Sunnydale branch but we asked it to be transferred to Stevenage so we could deal with him.

Good service pleasant staff in nice surroundings

Good experience from start to finish, all very easy. Scott the salesperson who helped me was excellent, really knowledgeable about the car and a pleasure to deal with

I always liaise with Laura Marshall. Laura is efficient, has a good customer relationship manner, is helpful and a great ambassador for Sytner and BMW Mini. Well done Laura and I’m loving my new car.

Friendly and comfortable showroom which is kept very clean. Ordered a car and received it well before estimated delivery with good level of communication and updates.

Staff are happy, helpful and approachable.

Very friendly and professional help. Laura was exceptionally welcoming and knowledgeable.

Really great service, Laura was my sales representative and great communication and very helpful