There was an issue with my car post service, which meant it had to be recovered back to Sytner Sunningdale. The staff were very apologetic as it was caused by the Service. Alan took personal respons... Ver mais
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Veja o que dizem as avaliações
This garage is very helpful. They went above and beyond to ensure part availability and returning my vehicle as soon as possible. Like the WhatsApp interaction, you always know how thinhs are going. B... Ver mais
A empresa respondeu
Sytner Sunningdale booked my car in at short notice and quickly sorted out my problems when they received the car. All the staff there are friendly and polite and very helpful. I have been dealing wit... Ver mais
A empresa respondeu
I had another excellent experience with Sytner BMW. My car is usually looked after by Gary Docherty, and I really appreciate the consistency and care he provides every time I visit. Gary is alw... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
London Rd, SL5 0EX, Sunningdale, Reino Unido
- 01344 630400
4,6
Excelente
652 avaliações
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There was an issue with my car post…
There was an issue with my car post service, which meant it had to be recovered back to Sytner Sunningdale. The staff were very apologetic as it was caused by the Service. Alan took personal responsibility to make sure it was sorted and returned to me at home. Although it was not great that there was an issue the manner in which it was dealt with shows that the staff care about their customers.
6 de outubro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Sytner Sunningdale friendly and helpful.
Sytner Sunningdale booked my car in at short notice and quickly sorted out my problems when they received the car. All the staff there are friendly and polite and very helpful. I have been dealing with Sytners for must be nearly twenty years.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mrs Blackman, Thank you very much for your kind words and for being a loyal customer for nearly twenty years. We are delighted to hear that our team at Sytner Sunningdale was able to accommodate your car at short notice and resolve your issues promptly. It is wonderful to know that our staff have been consistently friendly, polite and helpful throughout your visits. We truly appreciate your continued support and look forward to assisting you for many more years to come. Kind regards, Sytner Sunningdale BMW
This garage is very helpful
This garage is very helpful. They went above and beyond to ensure part availability and returning my vehicle as soon as possible. Like the WhatsApp interaction, you always know how thinhs are going. Billy was great at keeping me informed
5 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Thank you very much for your kind words and positive feedback. We’re delighted to hear that Billy and the team were able to keep you well informed throughout and that the WhatsApp updates helped you feel connected to the process. It’s wonderful to know we could assist with part availability and return your vehicle promptly. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Sunningdale BMW in the future.
Excellent service
Excellent service. MOT completed smoothly and car returned nice and clean.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that your MOT was completed smoothly and that your car was returned to you in such a clean condition. It’s always our aim to provide an excellent service experience, and your feedback reassures us that we are meeting those standards. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Sunningdale BMW in the future. Kind regards, The Sytner Sunningdale BMW Team
I booked the car in on Saturday the…
I booked the car in on Saturday the third of October for an airbag recall at 11am, I got to the dealership only to be told it wasn’t booked in. I booked it in on the phone with Steven a couple of days prior.
The good thing is he managed to get the job done.
3 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mr Dickens, thank you for your feedback. We apologise for the inconvenience caused by the booking confusion on your recent visit. We appreciate you acknowledging that Steven managed to complete the airbag recall despite the initial mix-up. Your patience and understanding are greatly valued, and we hope to provide a smoother experience should you choose to visit us again. Please do not hesitate to get in touch if you have any further concerns. Kind regards, Sytner Sunningdale BMW.
Always a great experience at…
Always a great experience at Sunningdale. Kept informed of the work and the progress and always professional.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sunningdale BMW. We are delighted to hear that you consistently feel informed and that our team maintains a professional approach throughout. Providing excellent service is very important to us, and your positive feedback truly means a lot. We look forward to welcoming you back in the future and continuing to meet your expectations with the same level of care and attention. Kind regards, The Sytner Sunningdale BMW Team
Recall
The recall was carried out on time and every member of staff i had contact with were polite throughout my visit and the waiting area clean and comfortable.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Kevin, Thank you very much for taking the time to share your positive experience with us at Sytner Sunningdale BMW. We’re delighted to hear that the recall was carried out promptly and that you found our staff polite and attentive throughout your visit. It’s wonderful to know that our waiting area provided a clean and comfortable space for you. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Sunningdale BMW Team
Good communication
Good communication, regular updates.
Under promised and over delivered on timescale.
Requested car was cleaned on email confirmation system - vehicle was returned without external clean taking place.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mr Porter, thank you for your feedback. We are pleased to hear you appreciated the good communication and regular updates throughout the process. However, we sincerely apologise that the vehicle was not returned with the external clean as confirmed by email. We understand how important these details are and regret any disappointment caused. Your comments have been noted, and we appreciate you taking the time to share your experience with us. Kind regards, Sytner Sunningdale BMW.
As soon as we arrived Danny was…
As soon as we arrived Danny was available to meet with us, we had not booked an appointment, he made us very welcome and very happy to work to what we were looking for. No pressure added.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Anika, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sunningdale BMW. We’re delighted to hear that Danny was able to welcome you so warmly and assist you without any pressure. It’s wonderful to know that your visit was both pleasant and tailored to exactly what you were looking for. We truly appreciate your feedback and hope to see you again soon. Best wishes from all of us at Sytner Sunningdale BMW.
Be warned - They will sell you stuff you dont need
Be warned - this dealership aftersales team only want your money.
I had a service and MOT booked in. I had been told on a previous visit my tyres were low (and they had tried to convince me to buy 4 new tyres then) so I checked the tyres before the visit to make sure they were still above the legal limit. They were
My car should have been collected between 09.00 and 11.00 on the day but no one came and only when i chased them did they turn up at 12.00
They took the car in and called me at 14.00 to say my car had failed the MOT as there were some slits in the tyres. They said there were 3 damaged. They offered to replace 4 tyres (as they recommend doing them all) at a cost of £1488. I asked if they could price match as 3 other local tyre centres would do this for £1080. after going away to check they came back with £1368
I said i would have my car back and do this myself but they refused to return as said they couldnt drive it now that it had an MOT fail (which is not true as the current MOT was still valid)
I said i would come and collect but was told i couldnt drive the car for the same reason (so they basically held my car to ransom unless i paid them)
I called my brother (who is an MOT Manager but lives 60 miles away otherwise he would be doing my MOT's) and he told me he felt the reason for failure sounds "shady" and told me how large these "slits" needed to be to fail an MOT. He also told me they cannot hold my car unless they have said its unsafe to drive. He checked the MOT register to see what their MOT tester had said, and they hadnt marked as unsafe to drive!
I asked for photo evidence which i didnt get until 16.26 and when looking at the video, none of the "slits" look long enough to fail an MOT so now i am thinking they have done this purely to make money
I asked to speak to a manager and the call wasnt forthcoming but when i did get it I was told they could now get the new tyres for £1182. I was also told the manager was prepared to bring my car back but this was now after 17.30
(Interesting how the price for the tyres was lower now, but they couldnt go any lower to match what I had been quoted elsewhere).
Due to the time lost waiting for all of this, I had missed the slot to get the tyres I had wanted to get, so i had no choice but to accept this price they were now offering and get them to do the work.
I raised a complaint with Sytner head office (who also havent responded)
I called them again today to be told this has been passed to the dealership manager, so obviously the dealership manager isnt interested either, so looks like the whole company works on the same ethos.
Having looked at other reviews on here i shouldnt be surprised as others have had issues with communication too
Looks like a 120 mile round trip to my brother MOT centre is on the cards next time so i done get scammed
23 de setembro de 2026
Avaliação não solicitada
good communication from the onsite…
good communication from the onsite team, the service centre staff are excellent. the system to get hold of them is terrible, and irritating when you just want to speak to a human being.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Andrew, thank you for sharing your feedback. We are pleased to hear that you found the service centre staff excellent and the onsite team communicative. However, we do apologise for any frustration caused by the system to get in touch, as we appreciate how important it is to speak directly to a person. Your comments are valued, and we hope to improve your experience in the future. Please do not hesitate to reach out if you need any further assistance.
Excellent Service from Gary and the Sytner BMW Team
I had another excellent experience with Sytner BMW. My car is usually looked after by Gary Docherty, and I really appreciate the consistency and care he provides every time I visit.
Gary is always professional, helpful and takes the time to explain everything clearly. It gives me great peace of mind knowing that my car is being looked after by someone I trust.
The recent visit was once again very smooth, including the service, engine oil top-up and health check. Everything was clearly explained and the health check came back all green.
A big thank you to Gary and the Sytner BMW team for the excellent customer service. It’s the personal attention and continuity of care that makes the experience stand out.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mr Palanikumar, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gary and the team consistently provide you with professional, clear, and reassuring service. It is wonderful to know that the personal attention and continuity of care make your visits enjoyable and stress-free. Your trust means a great deal to us, and we very much appreciate your continued support of Sytner BMW Sunningdale. Kind regards, The Sytner BMW Sunningdale Team
Great all round
Great all round. Fast and reliable
Very friendly staff, easy to book
7 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Jamie, Thank you very much for your kind words and positive feedback. We are delighted to hear you found our service fast and reliable, and that our team were friendly and approachable. It’s always our aim to make the booking process as straightforward as possible, so we’re pleased this was your experience. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Sunningdale BMW in the future. Best wishes, The Sytner Sunningdale BMW Team
Great customer service from booking and…
Great customer service from booking and throughout. Communications throughout were good and information explained in a clear way.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Ms Reed, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our customer service excellent from the initial booking right through to the end. Clear communication and providing thorough information are very important to us, and it is wonderful to know that this was reflected in your experience. Your support means a great deal, and we look forward to assisting you again in the future. Best wishes, The Sytner Sunningdale BMW Team
Poor service Sytner Sunningdale BMW
I normally use BMW Maidenhead and always receive exceptional, proper manufacturer service. Unfortunately, due to a lack of available appointments, I had to take my 2022 BMW 330e to BMW Ascot instead—and the experience was night and day.
The service quality was shocking from start to finish:
Unresolved & Questionable Mechanical Work: I brought the car in for two specific issues: the steering wheel sticking at micro turns, and a vibration noise when accelerating. They claimed to have lubricated it, but the steering issue is still completely there. They even charged me an investigation fee for an issue they initially couldn't find, forcing me to go down and physically demonstrate it to them. To top it off, I seriously doubt they actually replaced the turbo waste-gate actuator as billed, because my car was parked in the exact same spot I left it when I dropped it off.
Ignored Paid Extras: I paid for a Seasonal Check (which supposedly included all liquid top-ups—none of which were done) and a wash and vacuum, which was completely ignored.
Unprofessional Staff: Despite my insurance covering the repairs, the service advisor's immediate reaction was to aggressively state they wouldn't release the car until I paid the £360 in full, treating me with total disrespect as if I couldn't afford it.
It makes you wonder why anyone would buy a BMW if they couldn't afford to maintain the car properly, let alone come go to a dealer expecting professional care. Very sad because I love BMW brand.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mr Dabarera, we are truly sorry to hear about your disappointing experience at BMW Ascot. This does not reflect the high standards we strive to uphold. We regret the unresolved mechanical issues and concerns regarding the paid extras and customer service you encountered. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We understand your frustration and sincerely apologise for any distress caused. Thank you for your continued loyalty to the BMW brand.
Professional and efficient service
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Ian, thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear you found our service both professional and efficient. It is always our aim to provide an experience that meets the highest standards, and feedback like yours is truly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. Warm regards from the team at Sytner Sunningdale BMW.
A really good al round experience
A really good al round experience. Matt who looked after me was just brilliant. Picked out a great car to replace mine. All staff a delight. This is a consistent experience of buying cars from Sytner Sunningdale for some 25 plus years. Please keep it up!
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Simon, Thank you very much for your kind words and continued loyalty over the past 25 years. We are delighted to hear that Matt and the team provided such a positive experience, and that you found the perfect replacement car. It’s wonderful to know that our consistent service continues to meet your expectations. Your support means a great deal to us, and your encouraging feedback truly brightens our day. We look forward to welcoming you back again in the future. Best wishes, Sytner Sunningdale BMW Team
My MOT inspection was a While You wait…
My MOT inspection was a While You wait appointment was actioned on time.
I was kept informed of progress.
Customer Service was good.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Dear Mr Hatcher, Thank you very much for your kind feedback. We are pleased to hear that your MOT inspection was completed promptly and that you were kept well informed throughout the process. It is wonderful to know that you found our customer service to be good, as we always strive to provide a professional and friendly experience. Your positive comments are greatly appreciated and serve as an encouragement to the entire team at Sytner Sunningdale BMW. We look forward to assisting you again in the future.
Danny was so welcoming and kind when we…
Danny was so welcoming and kind when we just walked in.
Also he was very informative about what we needed to exchange the cars. All processes were smooth and easy.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Thank you, Nat, for your kind words. We’re delighted to hear that Danny made you feel so welcome and provided all the information you needed during the car exchange process. It’s wonderful to know that everything went smoothly and easily for you. Your feedback means a great deal to us, and we’re pleased that your experience at Sytner Sunningdale BMW met your expectations. We truly appreciate you taking the time to share your positive experience.
Suspension Issue
Had an issue with my near side rear suspension that occasionally leaned to one side. Had the issue 5 years ago so a little miffed it happened again. So its never great paying out for a big repair bill but guess these things happen and got to give it to Sytner Ascot who are always helpful & friendly and keeping my X5 on the road. They are good to deal with and even the parking was good too! To me BMW are the best and Sytner Ascot gets a big thumbs up too!
25 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Sunningdale BMW
Thank you very much for your kind words, Mike. We appreciate your loyalty and understand how frustrating recurring issues can be. It’s wonderful to hear that our team at Sytner Ascot have provided friendly and helpful service throughout. Keeping your X5 on the road is always our priority, and it’s great to know the parking facilities were convenient for you as well. Your continued support means a great deal to us, and we’re delighted that you consider BMW and Sytner Ascot a top choice.
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