I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, a... Ver mais
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Veja o que dizem as avaliações
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... Ver mais
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Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs. Ayesha (hope I’ve spelt this ri... Ver mais
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Booked my car in for a brake fluid service , 6 weeks in advance, on arrival nowhere to park my car , once entered the reception was told they can’t find my booking on tablet . Lots of waiting aro... Ver mais
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Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Lever Street, WV2 1AD, Wolverhampton, England, Reino Unido
- 01902457000
3,8
Muito Bom
233 avaliações
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Fantastic customer service.
Fantastic customer service.
James went above and beyond. He sourced our car to match exactly what we asked for. James is polite and his customer service is excellent. James made our purchase easy and hassle free. Thank you
15 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mrs Alison Caine. We are delighted to hear that James provided you with an excellent customer service experience. We strive to ensure that all of our customers have a hassle-free and enjoyable experience when purchasing a car from Sytner Wolverhampton BMW. We look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Phil was great to deal with.
Phil was great to deal with nice easy transaction no issues whatsoever. Would highly recommend this dealership hands down 🙌
4 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Mr Mohamed. We are delighted to hear that you had a great experience with Phil and that the transaction was smooth and easy. We strive to provide the best customer service and we are glad that you were satisfied with the service you received. We appreciate your recommendation and we look forward to seeing you again soon at Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Great customer service
Great customer service.
Sam was incredibly friendly and knowledgeable keeping me updated at each step of way from ordering to collecting car.
2 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind review of Sytner Wolverhampton BMW. We are delighted to hear that you had a great experience with us and that Sam was able to provide you with the excellent customer service that we strive to deliver. We understand how important it is to keep our customers informed throughout the process and we are glad that Sam was able to do this for you. We hope that you are enjoying your new car and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your fantastic review of Tom Hawthorn at Sytner Wolverhampton BMW. We are delighted to hear that you had such a positive experience with us. We strive to provide the highest level of customer service and it is great to hear that Tom was able to deliver this. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us and we are glad that Tom was able to provide this. Thank you for your kind words. Kind Regards, Chat Shoker. Head of Business
Fantastic customer services
Fantastic customer services, Special thanks top Jake for time spent choosing the vehicle thats suits.
2 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mrs Williams. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that Jake was able to help you find the perfect vehicle. Kind Regards, Chat Shoker. Head of Business
Christian Short was amazing
Christian Short was amazing. Couldn’t have asked for anyone better to help me select the right vehicle for me from start to finish. He was very patient and informative with any queries I had. Recommend anyone who wants a BMW vehicle to contact Christian Short!
26 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Miss Brooks. We are delighted to hear that Christian Short was able to provide you with an excellent service and help you select the right vehicle for you. We strive to ensure that all our customers have the best experience possible and it is great to hear that Christian was able to meet your expectations. We would like to thank you for your recommendation and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Dominic made our purchase enjoyable
Dominic made our journey from order to collection a complete pleasure, all the staff at Sytner are very very customer focused.
We walked into Sytner BMW after leaving Audi and it was like walking into a different world.
Can’t recommend Dominic and Sytner enough, they’ve got my order in 3 years too.
23 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Chris. We are delighted to hear that you had such a positive experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are also pleased to hear that you have decided to return to us for your next order. We look forward to welcoming you back and providing you with the same excellent service. Thank you for your recommendation and for taking the time to share your experience. Kind Regards Chat Shoker Head of Business.
Raj - BMW Motorrad Wolverhampton
I purchased a motorcycle from BMW Motorrad Wolverhampton and the whole process from viewing the bike to finally purchasing it was totally seamless. I was kept informed at all times by Raj, he is an asset to the dealership and a very pleasant person who made the purchase a pleasure. If you are in the market for a new or used motorcycle pop in and take a look I am sure you will not be disappointed.
19 de abril de 2024
Avaliação não solicitada
Great experience from start to finish
Great experience from start to finish! Christian Short was friendly, courteous and went through everything in detail. He answered all our questions and even managed to convince our 7 year old to love the car as much as we did! Excellent service! Highly recommend x
8 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Arshad! We are delighted to hear that Christian was able to make your experience at Sytner Wolverhampton BMW so enjoyable. We are especially pleased that he was able to win over your 7 year old and make them love the car as much as you do. We strive to provide excellent customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Excellent from start to finish
Having experienced typically poor car dealerships I had the pleasure of meeting BMW Wolverhampton and was greeted like we mattered and were a valued customer. Having agreed the deal excitedly made our way to the showroom where our new car awaited! We identified a couple of small imperfections and wanted these sorted out. To our delight these were sorted out that very morning to a very high standard, and more impressively the same day it was delivered to me. Jake was the salesman and he was first class, no pressure, no BS just a good solid salesman that knew his stuff and I would not hesitate to recommend Jake or BMW Wolverhampton to anyone. 5*
12 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mr Mark / Kerry Jones. We are delighted to hear that you had such a positive experience with BMW Wolverhampton. We strive to ensure that all of our customers are treated with the utmost respect and that their needs are met. We are also pleased to hear that Jake was able to resolve any issues you had with your new car quickly and to a high standard. We are grateful for your recommendation and look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Dishonest
My vehicle went in for a recall (May 2023) and following the works I was contacted by their staff and was advised that my front tyre needed to be changed as a cord was visible. I initially was happy to proceed until I was told that the video produced by them whilst carrying out their visual inspection was corrupt. I decided to have my car checked from another garage. I had my car checked by two garages, who both confirmed that my tyres were fine and legal and no cord was showing.
I did not replace the tyre and my car passed the MOT in September 2023. It was further recalled in January 2024. Following this recall a visual inspection video was sent to me and no issues were picked up. I raised this with the Manager who simply said there is no incentive for staff to sell products and if I had raised the issue earlier it could have been dealt with. I had in fact raised the issue with one of the staff members!!!!! That is an extremely poor response and BMW Rybrook are dishonest. I wonder how many people buy into what they are told and have been ripped off by them. The business still makes profit by selling tyres and other parts!!!!!
I have also raised by concerns with BMW head offices and they have failed to reply.
22 de janeiro de 2024
Avaliação não solicitada
Excellent Service
James gave excellent service, sending a video walk round of the car as we were not able to visit in person before buying. On the day of purchase he welcomed us to the dealership , was very efficient in processing all the paperwork and tax requirements and then helped to set up my phone in the car giving an overview of how it works. As we were away for the weekend he even helped transfer our bags into the new car! Excellent service and I’m loving the new car 😁
4 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Nick. We are delighted to hear that James provided you with such excellent service. We understand that it can be difficult to purchase a car without being able to visit in person, so we are glad that James was able to provide you with a video walk round. We are also pleased to hear that he was able to help you with the paperwork and setting up your phone in the car. It is great to hear that he even helped transfer your bags into the new car. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Suitable vehicle alternative
Tried to meet our exact requirements of a BMW X1 Estate vehicle.Our exact requirements were not available until a built to spec vehicle could be provided next January,A vehicle in stock was located with most but not all of our requests and we are happy with that vehicle ,
2 de abril de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Peter. We are delighted to hear that you are happy with the BMW X1 Estate vehicle that we located for you. We understand that it did not meet all of your exact requirements, however we are glad that we were able to provide you with a vehicle that you are satisfied with. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. head of Business
Jake F was awesome from the first time…
Jake F was awesome from the first time I visited the showroom to final collection of the vehicle. Excellent service given by all staff, well done Synter and loving the X5 M60i
28 de março de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, David. We are delighted to hear that you had a great experience with us here at Sytner Wolverhampton BMW. We strive to provide the best customer service and it's great to hear that Jake F was able to make your visit a pleasant one. We are also glad that you are enjoying your new X5 M60i. Kind Regards, Chat Shoker. Head of Business
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Les Kerry. We are delighted to hear that you felt well looked after during your visit to Sytner Wolverhampton BMW. Our team strives to provide the best customer service and we are pleased that you experienced this. We hope to see you again soon and that you continue to enjoy your BMW. Thank you for your kind words and for taking the time to leave us a review. Kind Regards, Chat Shoker. Head of Business
Considering upgrading my 3 series
Considering upgrading my 3 series, emailed James Hodgson for options. James promptly replied with details of my new i4. James’s customer service and attention is the reason I came back to BMW Wolverhampton.
21 de março de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mr Bate. We are delighted to hear that you had such a positive experience with James Hodgson. At Sytner Wolverhampton BMW, we strive to provide the highest level of customer service and satisfaction. We are pleased that James was able to provide you with the information you needed to make an informed decision about upgrading your 3 Series. We look forward to welcoming you back to our dealership in the future. Kind Regards, Chat Shoker. Head of Business
How it should be done
How it should be done - I would like bring to your attention the Value of having good staff , Tim Holmes at BMW Wolverhampton along with Jason Bailey went the extra mile to make purchasing a nearly New Bmw IX1 a great experience and I would like them to be recognised for their outstanding customer service ethic .
15 de março de 2024
Avaliação não solicitada
Simple straight forward purchase
Simple straight forward purchase, no freebies thrown in like every other bmw I’ve bought
16 de março de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your review, Craig. We are glad to hear that you had a straightforward purchase experience with us at Sytner Wolverhampton BMW. We understand that customers may expect freebies when buying a BMW, however, we strive to provide a transparent and honest service to all our customers. We are committed to providing a high-quality service and we are pleased that you were satisfied with your purchase. Kind Regards, Chat Shoker. Head of Business
Christian was very helpful and made…
Christian was very helpful and made everything go smoothly
5 de março de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Miss Ward. We are delighted to hear that Christian was able to make your experience at Sytner Wolverhampton BMW a pleasant one. We strive to provide the best customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Great service from the team at Sytner…
Great service from the team at Sytner Wolverhampton, Tom was helpful throughout the process and kept me up to date at all stages.
9 de março de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Scott. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton. We value your feedback and we hope to see you again soon. Kind Regards, Chat Shoker. Head of Business
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