Lovely team of people, I recently dealt with the service department who were all very warm and polite. Communications could be a tad improved, it’s difficult to get through on the phone, messages don’... Ver mais
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Veja o que dizem as avaliações
Thank you for all your help with my car. Claire in Service department provides excellent, consistent service ongoing. Please pass this on to her.
A empresa respondeu
I purchased a Volvo EX90 car from Volvo Chester. The whole experience from purchasing to handover was excellent. The dealership kept in touch with me during the process. A special mention for Kier Car... Ver mais
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The personal touch, from first to last. Alexander Musgrave, the Sales Executive who assisted us, went out of his way to help find the ‘perfect’ car for us, and succeeded. It has been a truly deligh... Ver mais
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Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Sovereign Way, Sealand Rd, CH1 4PH, Chester, England, Reino Unido
- 01244393909
4,5
Excelente
164 avaliações
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Excellent Service
Visit today was flawless. Clare was especially helpful, would definitely recommend.
10 de outubro de 2025
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Thank you for all your help with my car maintenance and repairs.
Thank you for all your help with my car. Claire in Service department provides excellent, consistent service ongoing. Please pass this on to her.
8 de abril de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Christine. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Claire in our Service department has consistently provided you with excellent support. It is always wonderful to know our team’s efforts are appreciated. Your feedback means a great deal to us and will certainly be passed on to Claire. We look forward to continuing to assist you with your car in the future. Best wishes, Mike Brooks - Managing Director.
Brilliant service
Brilliant service. Friendly staff. Lovely waiting area with nice coffee, drinks and treats. Passed MOT too. Very pleased. Very dog friendly too. Water and doggie treats on hard. Love Volvo!!
2 de abril de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Shelagh, thank you ever so much for your wonderful review. We’re delighted to hear you enjoyed our friendly service and comfortable waiting area, complete with coffee and treats. It’s fantastic that your car passed its MOT and that you found our team so dog friendly – we do love welcoming our four-legged visitors! Your kind words truly mean a lot to us. We’re thrilled you love Volvo as much as we do and look forward to seeing you again soon. Warm regards from all at Volvo Cars Chester. Mike Brooks - Managing Director.
I am very happy with service offered
I am very happy with service offered. In all contact with the service staff, they are knowledgeable and very helpful and measure expectations of repair, dates etc to assist with personal organisation :) Claire especially is great at Sytner Chester. Thank you.
26 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Christine, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service team, especially Claire, provided knowledgeable and helpful support throughout your visit. It’s wonderful to know that we met your expectations regarding repairs and scheduling, helping you with your personal organisation. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Volvo Cars Chester in the future. Best regards, Mike Brooks - Managing Director.
Lovely team of people
Lovely team of people, I recently dealt with the service department who were all very warm and polite. Communications could be a tad improved, it’s difficult to get through on the phone, messages don’t always get passed on or calls returned. Also, it’s a bit of a mystery to the layperson how all of this warranty team, versus Volvo versus dealership all works. To the customer, you’re all Volvo. Also, given you’d been working on my car for 4 days a little shake down of the mats and a wipe with a duster would’ve been appreciated.
27 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Chris, thank you for your thoughtful feedback. We’re pleased to hear you found our team warm and polite. We appreciate your comments regarding communication and understand how the warranty process can seem confusing. Your point about the presentation of your car after a few days in our care is well noted. We value your insights as they help us improve the overall customer experience. Thank you once again for sharing your honest thoughts with us. Best Wishes, Mike Brooks - Managing Director.
I purchased a Volvo EX90 car from Volvo…
I purchased a Volvo EX90 car from Volvo Chester. The whole experience from purchasing to handover was excellent. The dealership kept in touch with me during the process. A special mention for Kier Carter, who provided outstanding customer service.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good Afternoon Julian. Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your purchase of the Volvo EX90 went smoothly and that you felt well supported throughout the process. Kier will be delighted to know his efforts were appreciated. It’s wonderful to hear that our team could provide the outstanding customer service you deserve. We hope you enjoy your new Volvo for many miles to come. Best wishes, Mike Brooks, Managing Director.
Excellent service
Excellent service. Pick up from home and delivered back on time. Service complete and telephone call to explain.
All friendly and professional
25 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Sir. Thank you very much for your kind words and for taking the time to share your experience with Volvo Cars Chester. We are delighted to hear that you found our service friendly, professional, and punctual, with clear communication throughout. It is always our aim to provide a seamless and convenient experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Mike Brooks - Managing Director.
Service and mot completed well before…
Service and mot completed well before the expected time , so very pleased with that
17 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Alan. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that your service and MOT were completed well ahead of schedule, and that this exceeded your expectations. It is always our aim to provide efficient and reliable service to all our customers. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Volvo Cars Chester in the future. Best regards, Mike Brooks, Managing Director.
Job number 22043
Job number 22043
Chester Volvo, Sealand Road, Chester CH1 4PH
Hi Volvo Team,
I am writing to raise a serious safety concern following recent work carried out on my vehicle at your service centre on Tuesday 17/03/2026.
During my visit, I was advised that one of my tyres had a cut, making the vehicle unsafe and illegal to drive, and that the tyre required full replacement. However, I subsequently sought a second opinion from a tyre specialist, who confirmed that the tyre had only a repaired puncture, not a cut. The puncture was already repaired, and I was informed that the tyre remained legal and did not require replacement. This raises concerns about the accuracy of the initial diagnosis provided.
More seriously, during a later inspection it was discovered that the retaining hardware on the rear left brake caliper was missing following your replacement of the brake pads on 17/03/2026. This is a critical safety component of the braking system, and its absence presents a significant risk.
After discovering this issue, I contacted Volvo and was instructed to attend Volvo Chester immediately to have the problem resolved. When I attended on Saturday, I was informed that the required part had to be sourced from another vehicle before it could be fitted to my car.
Driving a vehicle in this condition could result in:
Reduced or uneven braking performance
Movement or dislodgement of brake pads
Potential brake failure
This is a major safety failure that should never occur after professional servicing. I am extremely concerned that my vehicle was returned to me in an unsafe condition, particularly given the emphasis placed on safety by your team. This situation has put both myself and my family at risk.
In light of the above, I request:
A full explanation of how this oversight occurred
Confirmation of the measures you will implement to prevent such issues in the future
Appropriate compensation for the inconvenience, risk, and additional costs incurred
Given the seriousness of this matter, I expect a prompt and thorough response. If necessary, I am prepared to escalate this issue further.
I look forward to your urgent reply.
Yours faithfully,
Pawel Grabarek
17 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Mr Grabarek. Thank you for bringing these concerns to our attention. We sincerely apologise for the distress and inconvenience caused. I have just viewed the images of the tyre which clearly highlights the damage so will arrange for the Aftersales Manager to send this across shortly for your own review. We will be in touch to discuss your other concerns shortly after reviewing the footage.Your safety is our utmost priority, and we take your feedback very seriously. We will be pleased to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Volvo Cars Chester
A recent purchase of a nearly-new Volvo…
A recent purchase of a nearly-new Volvo XC60 developed several issues shortly after picking up the car. In my uneducated opinion, none of these could have been predicted. The service received was exemplary. I was informed that they would need the car for a couple of days. Happy to report that all is now well. Thank you Volvo Chester for your expert and courteous care!
21 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good morning Martin, thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that our team at Volvo Cars Chester provided exemplary service and that your XC60 is now performing well. It’s always our aim to offer expert and courteous care, ensuring our customers feel confident and supported. We truly appreciate your feedback and look forward to assisting you with any future needs. Thank you once again for choosing Volvo Chester. Best Wishes, Mike Brooks - Managing Director.
Excellent customer service and advice…
Excellent customer service and advice from Sytner Volvo Chester. Can’t fault the service, MoT and courtesy car service .. a 5 star team 👍
20 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good morning and thank you, for your fantastic 5-star review. We’re delighted to hear that you found our customer service and advice excellent, and that the MOT and courtesy car service met your expectations. It’s always our aim to provide a seamless and positive experience for all our customers. Your kind words mean a great deal to the entire team at Sytner Volvo Chester. We truly appreciate your support and look forward to welcoming you back in the future. Cheers! Mike Brooks - Managing Director.
Great purchasing experience.
It was great to meet Kier and the team in Chester. Kier made the experience very pleasant and rewarding. Buying a car is always fraught with the anxiety of meeting expectations, requirements and budgets but at the end of the day it’s simply a purchasing experience, and Kier made experience simple.
19 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Hi Mr Hancox, thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Kier and the team in Chester made your car buying journey pleasant and straightforward. We understand that purchasing a vehicle can sometimes be daunting, so it’s wonderful to know that Kier helped to ease any concerns and made the process rewarding. Your feedback is greatly appreciated, and we hope you enjoy your new Volvo for many years to come. Kind regards, Mike Brooks, Managing Director.
Reliable service
Friendly staff. All appointments kept. Purchases well explained.
19 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good Morning Graham, thank you very much for your kind words and for taking the time to share your experience with us at Volvo Cars Chester. We are delighted to hear that our staff were friendly, appointments were kept promptly, and that the purchase process was clearly explained. It is always our aim to provide excellent service and ensure our customers feel well informed and valued. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, Mike Brooks - Managing Director.
Very quick registration and prompt call when ready
Very quick registration and prompt call when ready..thanks to Claire Oliver who is always so organised. Such an asset to the company. Great to have a video too!
18 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Gilly, thank you ever so much for your wonderful review. We’re delighted to hear that Claire provided such an organised and efficient service, as she truly is a valued member of our team. It’s great to know the quick registration process and video were appreciated, making your experience with us even better. Your kind words mean a great deal, and we’re honoured to have been of assistance. We look forward to welcoming you back to Volvo Cars Chester in the future. Best wishes, Mike Brooks, Managing Director.
5 star sytner
Fantastic staff really helpull ,made to feel welcome from start to finish
16 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Kev, thank you ever so much for your kind words. We are delighted to hear that our team made you feel welcome from start to finish. It is always our aim to provide a friendly and helpful experience for everyone who visits us. Your positive feedback truly means a lot and encourages us to continue delivering the highest standard of service. We look forward to welcoming you back to Volvo Cars Chester in the future. Best wishes, Mike Brooks, Managing Director.
Use another dealer
Went in to have service and gurgling sunroof fixed. Came out with a refusal to fix the sunroof despite being under warranty and a scratch on the paintwork. Hadn't used this dealer for about 8yrs because they used to take the mick on pricing and didn't change an air filter they charged for. Thought they might have changed and gave them the benefit of the doubt having changed my car for one under warranty. Won't be using them again. They're still rubbish - use another, or better still, don't buy a Volvo.
12 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear John, we are truly sorry to hear about your disappointing experience at our centre. We appreciate your feedback and never like to hear about any customer being disappointed. At Volvo Cars Chester, we strive to provide excellent service and clear communication, and it is regrettable that we did not meet your expectations. We would like to invite you to contact our After Sales Manager, Paul Oddy, at pauloddy@sytner.co.uk to discuss your concerns further. Kind regards, Volvo Cars Chester
Great service and attention during our…
Great service and attention during our visit
10 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good Afternoon and Thank you very much for your kind words and positive feedback. We are delighted to hear that you experienced great service and attention during your visit to Volvo Cars Chester. It is always our aim to provide a welcoming and professional environment for all our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Best Wishes - Mike Brooks, Managing Director.
Tyres
Usual efficiency, good service useing the pick up and return , peace of mind with your trained workforce, only complaint, is price of AD-BLUE. £44. COME ON READLY AVAILABLE AT BEVANS, ASDA, THE RANGE, ECT. FOR £10 £11 £ £12, HAVE MENTIONED THIS BEFORE. Also best proce for 4 new tyres i need last time around from you was same price as i paid for 4 on line at buckley tyres. Regards sid harrison. Please note needed 3 new tyres on last service, Alan on the service desk came back with a best price of £900 , i got 4 tyres same make from Buckley tyres on line, for the same price. Always had great service from Alan over the years. Sorry to say had to sell my volvo due to ill health. Regards Sid Harrison
3 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Cyril, thank you for your kind words regarding our efficient service and trained team. We appreciate your feedback about the AD-BLUE pricing and understand your concerns. It’s always helpful to hear from our customers about competitive prices elsewhere. We’re pleased to know you found our tyre prices comparable to online options. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Kind regards, Mike Brooks - Managing Director.
Very good service
Service completed, staff all very friendly and professional, overall very good service
2 de março de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Good Afternoon Jeanette and thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and professional, and that the service met your expectations. It is always our aim to provide a high standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Mike Brooks - Managing Director.
Everyone was very helpful especially…
Everyone was very helpful especially Phil
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sytner Group - Volvo Cars Chester
Dear Tig, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Phil and the team were helpful during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and supported throughout their time with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, Mike Brooks, Managing Director.
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