Tagvenue Avaliações 73

Resposta de Tagvenue

13 de mar. de 2026

Hi Nicko,

Thank you for sharing your feedback — we understand how frustrating that experience must have been.

In this case, the booking confirmation form and the process for adding card details were part of the venue’s own policy. That said, we’re not OK with how this experience felt on your side. At Tagvenue, we’re actively working to make the booking journey as frictionless as possible and reduce unnecessary steps.

We’ve already raised this case with the venue and are pushing them to review and simplify their process! We work closely with our partners to improve these flows, as too many emails, expired links, or unnecessary clicks are not the standard we have for users booking through our platform.

Thank you again for flagging this — feedback like yours helps us drive improvements with our venue partners!

Resposta de Tagvenue

4 de mar. de 2026

Hi,

Thank you for sharing your feedback, and we’re sorry to hear about this experience. This is not the standard we aim for on the platform. We take responsiveness very seriously and are already working with our venue partners to improve their reply times, as delivering a top user experience is a key priority when you choose Tagvenue to find venues for your events.

If venues remain inactive or consistently fail to respond to enquiries, we do take immediate action — including reviewing their listing status and suspending them. We’re already looking into the cases you mentioned, so thank you again for taking the time to highlight this to us.

That said, we’re glad to hear you were able to connect with one venue and secure a booking in the end! If you have any questions, please feel free to contact us via the Help Centre on our website — we’ll be happy to assist.

Resposta de Tagvenue

16 de fev. de 2026

Hi Nathaniel,

Thank you for raising your concerns — our partnership is important to us. We’ve already reached out to you directly by email, so please do check your inbox and reply there so we can clarify everything properly and agree on the best setup, answer all of your questions directly.

For context, the Google “Book Online” feature is part of Google’s standard functionality for supported booking platforms and is designed to improve visibility and user experience. When active, it helps reduce friction in the booking journey and directs users to a fully optimised Tagvenue profile with complete details, photos, and features to support faster decision-making.

That said, as soon as we received your request, we disabled the integration in line with the T&Cs. Please note it may take a little time for Google to process and reflect the update.

We’re happy to have a catch up call to align on a solution that works best for your business and answer any questions!

Resposta de Tagvenue

27 de jan. de 2026

Hi,

Thank you for sharing this feedback, and we’re sorry to hear about the delayed response you experienced.

We’ve already reached out directly to the venue manager to review the enquiry and understand what happened. They’re currently looking into this and will come back to us with an update.

At Tagvenue, we actively push for the best possible service for our users and work closely with our venue partners to improve their responsiveness and communication. Feedback like this helps us target the right actions and raise service standards across the marketplace. If you need any support in the meantime or would like help finding an alternative venue, feel free to reach out!

Resposta de Tagvenue

5 de dez. de 2025

Thanks so much for your feedback! We're really glad to hear that the location worked well for you and that you found the space clean, tidy, and conveniently surrounded by great spots to eat and grab coffee.

We love seeing guests find the perfect space for their event on Tagvenue – hope to help you with your next one too!

Resposta de Tagvenue

4 de dez. de 2025

Thank you so much for your feedback! We’re really glad to hear the space was exactly what you needed and that the price felt fair.

We’re sorry for the confusion around the booking time. That definitely shouldn’t happen, and we’re already reviewing what might have caused the issue so we can prevent it in the future. If you ever notice anything similar again, please reach out through our Help Centre — we’re always here to clarify details and fix things quickly.

We truly appreciate you sharing this — it helps us keep improving the experience for everyone!

Resposta de Tagvenue

5 de dez. de 2025

Hi there, thank you for taking the time to share your experience with us. I'm truly sorry for the delays and confusion you encountered, we always want the booking process to feel clear, fast and supportive.

I've checked your inquiry and can confirm that your deposit has already been voided on our side. Depending on your bank, the hold can take a little longer to disappear, especially around holidays, but rest assured it is not being charged, and it will clear shortly.

We've also reviewed the venues involved to understand where the breakdown in communication happened. Some responses unfortunately arrived much later than expected, and we're taking the appropriate internal actions to prevent this from happening again.

If you're still looking for a space or if you'd like help navigating the platform, I'd be more than happy to guide you personally so you can get faster, clearer options without any of the inconvenience you experienced here. Please reply here or using our help centre page and we contact you.

Thank you again for your feedback, it genuinely helps us improve.

Tagvenue Team