Teachers' Pensions Avaliações 

I have been waiting 3 months for a reply to my query, phoned up and they said the Benefits Team have "no timescales in terms of getting back to people". Reading the comments on here it's just frightening how bad it is.

I am due to retire this year but am unable to view my benefit statement. I have used the ‘contact us’ facility within Pension Online but have yet to receive any acknowledgement of my issue let alone a reply. The same thing happened in 2024 and 2025.
I’m dreading the mess that Tata will inherit when they finally take over from Capita in the summer. Another failed outsourcing endeavour from UK Gov.

So far, it has taken me approximately a year to claim my pension. I still don't have it. They have been sending notifications to my account on their website without sending a message to my email inbox. I have been instructed to fill in various forms and was under the impression that there were no more to fill in. I logged in to my TP account last week and found a notification that had been there since January asking me to fill in yet another form. I requested that this form be sent in the post so I could fill it in by hand. Today, an envelope arrived with a polite covering letter, but they had forgotten to enclose the form I had requested. I've almost given up, but they owe me money!

UPDATE: Yes, I'm still waiting at 17.03.26. I hadn't heard anything from them so decided to check the website, and sure enough there was ANOTHER message telling me I needed to fill out something else in order for my claim to proceed. I had no notification in my gmail inbox of this (once again) even though I pointed this out to them, so this message could have sat there for weeks before I saw it. I'll be phoning them this morning as soon as they are open. I am so angry.

I am really disappointed with this service. I now live overseas and I did not receive a hard copy of a document to confirm that I was still alive nor did I receive on email that I had mail on my account. I admit I never go to My Pensions site. I rang on Monday and waited on an overseas line for 30 minutes. I was told it would come back to me the next day . It is now Thursday and no pension payment and no correspondence. I have written again to the contact which stated it would reply the same day. Still nothing. I tried uploading the document a number of times but it said it was fake. I have now posted the required document. We no longer have a postal service as such in Denmark and I believe the UK is also having difficulties with letters. I rely on my monthly pension payment and feel the Teachers Pensions authority has let me down.

This company needs overhauling and the processes need a review to the extreme. No one responds to queries, letters or emails you’re asked to send. The security system is harder to get into than skinny jeans straight out the dryer. It seems no number of complaints or reviews will change this so I suggest a direct complaint to the DfE for anyone reading this.

Delays in issuing RSS statements are unacceptable. I have been retired 3 years and still not received my statement. In their latest response to RSS delays they are supposed to have issued all statements by the end of March 2026. I have no doubt they will keep putting this date forward again another 6 months.

I am trying to fill in my retirement form for August having been told that I need to do this 6 months in advance. I am now being asked to make a decision about increasing my lump sum, but I am being denied access (yet again!) to the personalised calculator on the website in order to make an informed choice. I cannot submit my form until I sign a declaration about the lump sum choice saying that my decision is irrevocable. I feel like I'm living in a real-life catch 22 from which there is no escape. I used to hang on the phone for hours only to be cut off. Now, the call is answered but nobody has a clue. I just get told it's 'planned maintenance of the website' and to try again later. I'm already convinced that I won't receive my pension by the time I retire, so I'm currently stocking up on blankets and tinned food to keep me going through the bleak times ahead. If I am in a profession where my every move is scrutinised (one of the many reasons I'm leaving earlier than I planned), why is my hard-earned pension with a company that nobody is monitoring? What an absolute joke.

Repeatedly tried to engage with this company over my father's pension as he has dementia. Despite me having an LPA ad sending the evidence to them multiple times, it took a year to get a response. My father died by the time they then sent a letter which made no sense. Now I am trying to understand what this letter means as it makes no sense. My family may be owed unclaimed pension, but this company either refuse to speak to me or cut me off! Terrible

I can't begin to describe how much distress this system has caused me. I got divorced over 6 years ago and am still waiting for my pension to be shared. The communication, or lack thereof that has occurred during this process has been appalling, as has the lack of accountability for the severe detriment to my mental health wrought by this pathetic service.

Staggeringly awful, TPS operate at such a level of incompetence that you almost want to applaud them, how is it possible for an organisation to be this bad and still allowed to function?

Dreadful. Been waiting 18 months for remedial service statement. Why do capita not employ more staff? Money grabbing company that are allowed to get away with it.

Misplaced my TP Ref No and so now seems to be impossible to get through their security, even on the phone. Told to fill out online form for reply within 48 hrs, but no response at all. Been trying to get access to my account for weeks and weeks. Total shambles of an organisation. I'm left wondering if I will ever get access again....

I believe it is law for me to receive a P60? So why am I not receiving one? Although I have them from every year since starting work 39 years ago, the last I received from the Teachers Pension was 2023! Will be consulting a lawyer, after getting in touch with them a few years ago, & told them I refused to use their website after spending hours setting up passwords etc, & then next time I'm locked out so post it to me! I have lived over 40yrs at the same address. I bank, shop, use apps, book holidays via websites, but will never, ever waste any more of my retirement trying to use theirs! Completely useless & not fit for purpose!

Can I give 0?
Retired in September after 36 years. My pension award was late, and miscalculated. (When I pointed this out they angrily said this was impossible. I showed them the figures, and also explained they had done EXACTLY THE SAME in 2022 when I took my Phased Retirement, putting it through as Full retirement). They hadn't applied the actuarial reductions to my Final Salary, or allowed me to convert to lump sum.
By my reckoning my lump sum should be just short of £53,000. Their 'recalculation' after three months said it was £17,000! I have put in multiple complaints, but just keep getting 'Complaint Level 2 Holding' notices (4 so far) and have escalated it to the DfE. They are paying my monthly (incorrect) pension so I have enough to live on, but have had to cancel all the projects - home improvement, holiday etc- I had planned for the first year of my retirement.
It's been infuriating, time consuming and extremely depressing. I ring every Monday and get no further. THEY HAVE ONE JOB!

If at all possible I would score Teachers' Pensions 0. This is a completely failing organisation that does a huge disservice to those who sadly have to deal with them. It is the fault of the systems put in place by management, not of the poor people who answer the phone, whose hands are tied by the incompetence of those above them.
As attorney for my father TP refused to ever give me access to his account, and also rescinded his own access. I therefore had no means to check his tax code. Complaints were totally ignored. As a bereaved person, TP has continued to do its utmost to make my life as painfully difficult as possible, with unbelievably poorly worded emails, repeated rejection of documents in formats they themselves have specified, and 2-3 week delays in processing anything at each and every stage. I absolutely dread every interaction with this failing service.

How can a pension scheme, which is taken at source (in my case for over 30 years) then refuse point blank to give me even a vague estimate of what my pension may be worth if I retire early ?? How can I possibly know if I can afford to leave the profession? Do I have to simply cross my fingers and hope for the best? My private pension gives me an annual statement with all the alternatives laid out clearly. What is wrong with TP?

Impossible to log in. Eventually got through to adviser who tried to help. Apparently Safari not suitable. Advised to install another browser. Have now tried on google and that doesn’t work either. Completely frustrating and hours wasted. No idea what to do next as have read another user saying Apple is a problem!

I contacted them via phone from Australia as I was unable to sign in with my email or password
I found the whole experience very stressful and the security questions got more and more ridiculous
Seriously, asking me what date did I last get paid? And how much? when I emigrated to Australia in 1982!!
I explained several times that I was 75 and had no record of the historic records she wanted
I could answer the earlier questions but not some of the ridiculous questions further on
I found the operator hard and uncooperative with no empathy for the person she was talking to - reading from a prepared script she could not deviate from!!
My husband was listening in and he was appalled at the attitude of the person I was talking to
At the end of the conversation when I asked what I could do to resolve the situation was told my only option was to write to you from Australia!
Why on earth do they not have an email contact?
Really disgusting with Teachers’ Pensions!
They need to lift their game!

I have never experienced such poor and unprofessional service. My pension appears to be lost, and for the past six months, I have been trying to understand what has happened. Each time I call, I am told that someone will get in touch, yet no one ever does. I have raised two formal complaints, and still no one has taken the time to explain what is happening.

Terrible customer service. They try to put you in one of their pre-planned categories when you request information. The website is shite. Navigation of said website to try and find anything is double shite. Answers to written queries are triple shite. And I could go on. This company is not set up for its customers. The usual corporate vandalism where there is a monopoly. Service, what service - there is none.