TeeFury Avaliações 1.339

Resposta da TeeFury

Há 3 dias

Hi Leyla,

Thank you for your feedback, and we’re really sorry for the experience you had with your order.

We understand how frustrating it is to place an order and then be contacted about availability, especially more than once. That’s not the experience we want for our customers.

In this case, there was an unexpected inventory issue that led to the repeated outreach and changes to your order. We completely understand how that can be frustrating.

We also want to clarify that situations like this are not common, and we work hard to keep our inventory as accurate as possible. That said, we recognize that your experience did not reflect that.

As requested, the items were canceled and refunded. While we’re glad we could resolve that quickly, we know the overall experience fell short.

We’re continuously monitoring and refining our processes to provide a more consistent experience.

Thank you again for your feedback.

Resposta da TeeFury

9 de fev. de 2026

Hi Cathy, thank you for sharing your feedback. We’re truly sorry to hear the 2XL didn’t fit as expected and felt uncomfortable — that’s not the experience we want for our customers.

After reviewing your order, it does appear the correct item/size was sent. That said, we didn’t receive a message from you about the fit issue prior to this review. If you ever run into something like this, we always encourage reaching out directly (email or chat) with a quick note and a couple photos showing the garment measurements. That helps us review the situation quickly and offer the best solution.

Since this is your first order with us, we also want to mention that some of our styles/variants can fit a bit differently depending on the product and our brand’s sizing. Checking the size chart (and reaching out with questions before ordering) can really help, and our team is always happy to guide you.

A member of our customer support team will be reaching out to you directly shortly to see how we can help and work toward a resolution.

Our customer support team is available Monday through Friday, 9:00 AM–6:00 PM Pacific Time, via email or live chat. We’re here to make sure you’re taken care of.

Resposta da TeeFury

6 de nov. de 2025

Hi Charles, thanks for sharing your feedback. We’ve taken a close look at your order history and want to clarify what happened so others reading this can better understand.

Your original order was placed for a size Small, and that is exactly what was printed and shipped. The order details and confirmation email both reflect that selection. The following day, a second order was placed for the same item in size XL, which appears to be the size you intended to purchase.

We did not receive any message from you stating that the original order was placed in error. When you reached out, we provided instructions to return the first item for a refund.

To clarify our policy:
- If an incorrect item is sent due to our mistake, a full refund will be processed.
- If a customer wishes to return/exchange an item due to personal selection (such as size), the return shipping cost is the customer’s responsibility.

Even though we do not typically offer size exchanges due to the nature of our products, we made an exception and guided you through the return process so you could receive a refund.

Our customer care team is always happy to help ensure you receive the product you intended. We welcome you to reach out via chat or email Monday–Friday, 9am–6pm PT, so we can support you in the best way possible.

We work hard to deliver a great experience and appreciate the opportunity to clarify the situation for future customers.