Tefal Avaliações 

I’m extremely disappointed with my experience trying to order replacement parts from Tefal website. I spent time trying to confirm that I was ordering the correct parts. I was then transferred to another number, only to be directed to to another retailer recommended by Tefal customer service but not helpful at all .Sorry to say ,very unprofessional.
This has been a very frustrating and time-consuming experience. I expected the process of ordering genuine replacement parts to be much simpler, especially after contacting customer service for help.

I’m very disappointed with the level of support and the way this has been handled from Tefal and they retailers . 😞

I can’t believe y son had sorted my problem out but they have sent me a email when I returned from my holiday they told him my correct order or refund I wanted my order the email they sent while on holiday it’s still being investigated what is wrong with this company just send my Order of 13 items not the 5 they sent

purchased 2 standard Tefal frying pan and have used them around 10 times over the last year, strictly for making pancakes. I have only ever used plastic or wooden utensils on it. Despite this incredibly light use, the non-stick coating has already blistered and started peeling off.When I contacted Tefal regarding the faulty coating, I received a generic, standard reply refusing my warranty claim. It is incredibly disappointing that a major brand will not stand by its products when they fail prematurely under normal, gentle use. I will never purchase a Tefal product again

If I could give 0 stars for after sales service, I would. Ingenio handle jammed onto pan, within 9 months, so need to send pan & handle to service centre for assessment. Only problem is northern Ireland UK has to post to Cork,Eire with postage of £15 plus customs declaration which might be refunded if deemed to be a technical issue. A UK postcode doesn't use a UK service centre. Not customer centered after sales service, can see why trust pilot rating is awful

Trying to purchase a replacement part for my airfryer proved to be an impossible task with a company such as Tefal
The website will not proceed further than the customer details page.
The customer service centre are unhelpful, rude & finally hang up prior to completing the task.
I will never purchase from Tefal again.

Ingenio So Light 3 Piece Frying Pan Set
I bought this from Lidl mid August and started using it straight away, both pans become concave when cooking and everything sticks to it, I was told to by a shop assistant at Tefal shop to rehidrate them by using olive oil which I did but it did not make any difference. I then contacted Tefal customer service who have dismissed my claim and have offered intead to sell me more products at discounted price. Why would I want to buy more Tefal products when the ones I have are not fit for purpose? Very disappointed on the customer service and on the quality and I will definitely not be buying any more Tefal products.

I complained about my floor cleaner from TEFAL back in July 2026. It is now 10th September and I am still waiting for a replacement, which will be another 8 days as it has to be ordered form France! There has been no communication other than from myself chasing. NOT GOOD ENOUGH TEFAL.

Website says cut off times for next day delivery is Mon-Fri before 2pm. Purchased Sunday midday. Mon bank holiday. So effectively ordered before Tuesday 2pm. Arrived Thursday. No communication about the delay. I called on Wednesday and the persons tracking system was down. I called later that day and they told me it was only dispatched today and had no idea if it would be delivered today or tomorrow. The courier service and delivery options they have chosen to use are 1 delivery attempt only and you must be at home! No alternative options like leave at door! I was forced to stay at home Wednesday and Thursday until it arrived. What the hell. Where’s my delivery refund you criminals!?

I have emailed three times and called twice, no response to emails and no promised call backs.
Purchased an Opti-grill that broke on 4th use, so well under warranty but getting nothing off them.
Awful company will never buy another Tefal appliance
Got money back from Amazon who said were having loads returned

I am extremely disappointed with the way my order has been handled.

I purchased a Tefal frying pan online on Saturday and selected next-day delivery. I was fully aware that it was the weekend and that Monday was a bank holiday. Therefore, I reasonably expected that my order would be processed on Tuesday, when staff returned to work, and delivered the following day.

However, I have now been informed by your customer service representative that because I placed my order on a Saturday, it will be dispatched within 3–5 days. Apparently, next-day delivery only applies to orders placed between Monday and Friday.

What makes absolutely no sense is that when I asked whether an order placed today would be dispatched today and delivered the next day, I was told that the answer was yes.

So, according to your logic, if I had waited until today to place exactly the same order, I would receive it sooner than the order I placed and paid for several days ago.

I find this completely illogical and unacceptable. The term “next-day delivery” is clearly misleading in this situation, especially when customers are allowed to select and pay for this delivery option at the time of purchase.

I expect a clear explanation and a satisfactory resolution to this issue.

Quite honestly, this is extremely poor customer service.

I ordered saucepan set 2day delivery and after 4 days I contacted tefal customer service then had to put up with them for 3 days until paul answered the phone new pan set out in 2 day so nearly 2 weeks the pans are brilliant

Customer service very poor. The handle on my xxl air fryer tray came off in my hand when full of hot food. Still waiting for a response from customer service after last email dated 17 June, today is 26 August, so I've given up. Will ditch Tefal for all future purchases.

I was looking to clarify if the X-Clean 5 Pro GF5436G1, Cordless Wet & Dry Vacuum Mop + Accessory Pack - Grey was cordless as the product specifications said NO. The rating is for the ‘contact process’. I filled out the form as necessary but pre filled section for location (UK) and (Mr) which were correct didn’t allow for my request for clarification to be sent, even when trying to reset them. Please resolve and I will delete review as this is irritating for potential customers. I’m using an IPhone.

I recently bought a set of TEFAL INGENIO, it looks good but there is a problem with handles, they get very hot very quickly, I burned my hand twice. I contacted them by email and I am not happy with the answer.

This is the answer I get from TEFAL,

“Thank you for your recent email regarding your product. We would like to inform you that you may reduce the flame to cook food on low to medium flame only and never leave the handle on the pan while cooking (we only recommend to use it to move the pan or mix/still it).

As protecting the environment and the fight against waste are our major concerns, we have a very strong policy of sustainable development and we are committed to being able to repair a product for up to 15 years throughout Europe.

We can assure you that all our products are very extensively researched before and during the design stage and have a high level of quality control checks carried out at this stage and throughout manufacture. They carry safety certificates issued by both British and European Safety Authorities and therefore have to be of a high specification to pass stringent tests set by these independent authorities.”

If I could give zero stars I would. Bought a very expensive steam generator iron which has been very well taken care of. 4 months after warranty expires it goes wrong to the point if being dangerous. The generator was making an awful noise and it was steaming constantly out of the handle making it dangerous and unsafe. I was fearful it would blow up. I contacted customer services who were unbothered and unhelpful. Felt like they were reading off a script. Only solution they offered was to send it off to get it repaired but they couldn’t give me a cost to repair it or a timeframe. In the meantime we are a family of 6 without an iron. I asked to speak to a manager who was unavailable and would ring me back - 3 days later and still waiting. I’ve emailed head office and guess what no reply. Shocking customer service and will NEVER buy another Tefal product again.

Bought an iron online for £160. Paid for next day delivery. Item dispatched so late, it would never arrive on time. Add to that Yodel being the delivery service. They failed to deliver 2 days late because ‘they were struggling to find my residential address’. Absolutely nonsense as you would expect from Yodel. I called Tefal and cancelled the order,!requested a refund. They had the brazen cheek to say that no refund would be provided until they received the product back from Yodel!! 7 days later, no refund and their customer service insists that they will withhold my money until Yodel return the product. I was clear that my contract is with Tefal who failed to fulfil delivery of my order and they cannot withhold my funds. They flatly refused. They informed me that my money ‘should’ be returned in the next week….. 2 weeks after I placed an order that they failed to provide. Tefal has no understanding of consumer rights and should be avoided at all costs!!!!!

Purchased a Tefal Multicook in January 2026, because we could not purchase Tefal Genius airfrier, as they have discontinued them. We had used Genius airfriers for years, as they produced the best chips. Not really a big ask. However, the new Multicook is a disaster. Potatoes sticking to the surface and the paddle. One of the worst cooking appliances we have ever bought.

Bought a steam iron in December 2023. Had been working well until went wrong 26th July 2026. Thought Tefal would provide a decent repair service so registered on their website and paid up front. Was picked up 29th July and then heard nothing. Chased the repair center they use, Staffords, on 10th August and they claimed not to have received it and would chase DPD. Followed up on 12th August with Staffords who where not helpful, then Tefal. On 13th August Tefal are asking me to wait until 18th August to see if DPD could find it.
Tefal seems to think it acceptable service that you are left without a functioning steam iron for weeks whilst they give the courier more time to try and find it. If you want after sales service I would not purchase a Tefal.

Appalling customer service, agents unable to answer enquiries and apparently unable to contact other departments who might be able to resolve issues. Waiting for a set of pans which were delivered but not delivered.
Should have checked trustpilot first, I wouldn’t have ordered in view of the p*%# poor reviews.

Buy from someone else would be my advice.

Loads of hoops trying to get a 2 month old iron repaired. Gave up.