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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Funny little place. Funny little team. Run almost like a cult. Operating from a couple of outbuildings. Not sure if they’ll last an awful while longer.

Avaliado com 5 de um total de 5 estrelas

Fabulous range of top-quality products that smell lovely whilst treating your skin. I've had friends and beauty therapists comment on my skin and I thank my Temple Spa regime! Many new products I've t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been using this fabulous skincare and wellness brand for over 15 years. The skincare is spa quality, smells amazing and has great textures. The aromatherapy wellness products are great too. My ab... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed order on 26th February, by 16th March it still hasn’t arrived. Yodel appear to be unable to find our address (despite receiving other packages this week from them), Temple Spa customer service... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Saúde e Beleza
  2. Fornecedor de Produtos de Beleza
  3. Loja de Cosméticos

Escrito pela empresa

Welcome to TEMPLESPA. We’re a British luxury skincare brand founded in 2000 with wellness at our heart. We create exceptional skincare products and experiences that are the perfect blend of derma-science and Mediterranean botanicals that make a real difference to your skin and soul health. All of our products are cruelty free (and always have been) and 76% are suitable for vegans. Sustainability and planet friendly products are key to our business, and we’re constantly making changes to reduce waste and reduce our carbon footprint and 90% of all products sold are 100% recyclable and we’re working hard on the rest.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

192 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have absolutely fallen in love with…

I have absolutely fallen in love with Temple Spa. I have a Consultant who is amazing, friendly, professional and very helpful. She guided me through a skin consultation and as I have suffered with acne for so many years (more like decades), I have found the sensitive range to be incredible. My acne has now gone and thanks to Temple Spa, my skin is clear, smooth, even and soft and I receive compliments on my skin on a daily basis. Thank you Temple Spa for sorting my skin and giving my confidence the much needed boost too!!

2 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I decided to try the ‘In the beginning’…

I decided to try the ‘In the beginning’ cleanser, and treated myself to the Clean Up your Act brush. Can I just say OMG! It has completely revolutionised my skin. For my skincare routine, I’ve always used a good cleanser and toner (due to my oily skin), but the combination of the ITB and the brush has made an immense difference in my skin and pore appearance - I’ve had very few breakouts. I can’t recommend both enough!

2 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bliss from a box

Love Temple Spa. As a relative newby I am obsessed with Repose. It's my go to day and night. The feel of my skin is amazing and the scent is calming and helps me sleep. Its helped with breakouts from wearing masks too. I'm using Windows of the Soul daily now too and the skin around my eyes is moisturised and looking much brighter/less saggy. It's like that spa feeling but at home.

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Worth every penny

Fabulous products. My skin has never looked better. Every product I have tried smells amazing and the results of the neck and eye treatments are outstanding. I never go to bed without Repose night cream.

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The products are extremely good

The products are extremely good . I then decided to become a consultant and for the last 2 years have been providing classes online during lockdown .
the truffle range is amazing and I love AAAHHH for restless legs

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Temple spa review

Temple spa review
Cannot fault Temple Spa... love the products and always good service from all concerned.
My consultant is Jennie Mari Glover..excellent consultant...always so happy to give her all....

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The ethically gorgeous skincare I’ve been searching for.

What can I say? I just love these products and the company. Gorgeous aromatherapy and brilliant results. I bought myself a collection after attending a class and wanted to buy everything! Luckily I didn’t have to because my collection came with 3 free full sized products and gorgeous chocolates! All arrived on time too. Don’t think I’ll use anything else again!

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love my Temple Spa…

I absolutely love my Temple Spa products. They always deliver the results for my skin and I find improve my well being over all. But it’s the service that really sets it above other companies I’ve bought from. Everything is delivered to the door in beautiful indulgently luxe packaging, with chocolates and tissue paper. So I’m always confident to send direct to friends and family as gifts - gift note included (and chocolate!). Thank you.

1 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No quibbles if there’s an issue with your product

I use many Temple Spa products but sadly one of them I wasn’t getting along with so well and I’d purchased a further bottle of the same product. After contacting them, without hesitation they sent a pre paid postage bag to me to return the products to them, and I was able to order replacement products to the same value, which arrived two days later. Excellent service for which I’m very appreciative otherwise it would have been a waste of £100 for me. Thank you.

12 de março de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bought as a gift but box covered in postage stickers!

I bought a gift set for my mother in law for Mother’s Day. Whilst the products appear to be okay, I was disappointed that they just posted the lovely gift box it comes in, without putting packaging around it. I’ve had to give it as a gift covered in Royal Mail stickers! Simple recyclable brown paper would have avoided this.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love their products!!

I'm such a huge fan of their products and credit them with helping get my crazy sleeping pattern sorted out. I use their room sprays daily for a calming atmosphere and they are divine. I love their velvet sleep masks and repose cream. If you have any issues with anxiety or sleeping, I highly recommend that you check out their site. They also have lovely bath products which give you that spa feeling at home. Everything I've ever ordered from Temple Spa had been of amazing quality, pretty packaging with lovely samples and chocolates. Their customer service are fantastic and the staff who run their social media platforms are very friendly too

4 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service from Temple Spa

My wife and daughter love Temple Spa's products but one is never quite sure with any company when ordering on line, what will happen if there's a problem with a product or delivery. However, we've had a really great experience related to a package going missing this week. The delivery problem was not of Temple Spa's making but a simple phone call to their customer service line to ask what could be done, was met with a very straightforward, 'I'm very sorry, I'll despatch a replacement today'. It took all of 2 minutes to resolve and the replacement arrived next day without any fuss.

I'm delighted with both the service and the products we've received, and I very much look forward to shopping with Temple Spa again soon.

3 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the products

Love the products, recently received a huge order including Toning essence, Repose, Palm Balm and Sugar Buff. The delivery was quick and beautifully packaged also found the products lushious and smell so good. I'd definitely recommend!!! Real lux brand.

1 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I am an avid fan of TempleSpa products and have a fantastic TempleSpa consultant who keeps me informed of promotions and includes lovely samples and gifts with my orders.
However, my dealings with their HQ customer services team have been appalling. I have had two reasons to seek after sales service. The most recent following an allergic reaction to one of their products. I found them to be slow to react, hard work to deal with and generally uncaring. Not what you expect from a customer services function. So beware. Whilst your local consultant might offer 5 star service with a smile, in my experience do not expect that from their central customer services team. Disappointing for a brand that purports to be a premium brand, sadly that does not include premium service. Having said that, some of their products are fabulous and do deliver great results.

26 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Some of it is good. Careful if you have acne.

I was also a victim of the security breach and lost £600. However I didn't even receive an email from them.
I am, however, here to review the products honestly as I'm sure the reviews on the website are from consultants.

I suffer with acne. Trust me when I say, none of the products the consultants will try to peddle you are any good for acne prone skin. The mattifying moisturiser does not control oil. The oily skin face wash makes your skin feel so tight you are scared of smiling. I bought the expensive truffle range and the serum made my acne worse so has gone in the cupboard. I've been using solely temple spa products for a year and my blackheads are worse than they have ever been. I am moving on to other premium skincare now.

Alas, some of the products are good and I get a huge amount of wellbeing from using them in a nightly routine. In the beginning smells and feels beautiful. The body scrub is amazing. Repose is lovely. I also can't deny that the anti ageing properties of the truffle products do work.

20 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely love Temple Spa products

Absolutely love Temple Spa products, like some of the other reviewers I too had to cancel my bank card because Temple Spa had been hacked but they certainly made up for it by sending all the affected customers a £50 voucher.

17 de fevereiro de 2021
Avaliação não solicitada

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