Item ordered. Two days later no response. Emailed them. No response. Called the to find out item not in stock. If you are too lazy or incompetent to respond to an email you deserve a bad rating. Maybe email people to tell them their item is not in stock or how long it will take. Ignoring people is rude and you'll never get a penny from me in the future

Notre compagnie fait affaire avec Tenaquip. Nous avons un super service et surtout une représente des ventes a notre écoute. Elle est pro-active quand il y a un probleme et elle nous répond rapidement. C'est apprécié d'avoir quelqu'un qui s'occupe de nous.
Gros merci Catherine Sarault pour ton super service
tu es vraiment sur la coche.

Au plaisir !

My order status showed “shipped to warehouse” the day following my order placement. I tried emailing but never received a response. I called to get the status and was told my item would be shipped out but the status is still in the warehouse. This item is in stock according to the person I spoke to.
I am trying to find a reason to recommend this company to friends but the shipping delays are really making this difficult.
Currently going on 8 days with no shipping status updates. If this item is sitting in the warehouse why can it not be shipped?

Made me wait two months for my order, only to tell me that I have to wait longer. Not exactly prone shipping..

Commander un outil le 1 décembre avec livraison dans les 7 à 10 jours, c’est bien correct pour un cadeau de Noël. Mais en faisant le suivi pour vérifier la raison du retard rendu le 13e jour, j’apprends que c’est maintenant le 7 février 2022 la nouvelle date de livraison. J’ai eu mon remboursement, mais je dois maintenant chercher ailleurs un cadeau livrable à court terme.
Je donne 2 car la dame au téléphone était gentille. Je l'ai d'ailleurs informée du contenu de mon avis.

Service de suivi de livraison déficient et en cas d'absence du destinataire obligation de se déplacer pour la cueillette dans un entrepôt de Dicom parfois très distant du lieu de livraison.

First time buying from Tenaquip and some reviews on them were rather unnerving. But I'm thrilled to say it was a positive experience for me. Took 3 days to receive my purchase, items were packed well, and good price. Will buy from them again.

This is to inform you that our order was really messed up. Please refer the order id 14121061-00.
We spoke to 4 different customer service representatives in the past month and gave clear directions to handle the shipment of the product. It will be almost 60 days before getting the product. We have not received the product yet and no clear comunications. Hope you might have call records and try to understand what customer wants. More details, you can call me.

Équipement commandé il y à 6 mois. À toutes les 2 semaines, ont me dit que «l'item devrait arriver dans 2 semaines».
Je suis pris au piège. Incapable de savoir si je l'aurai à temps pour la tâche. Trop tard pour une solution alternative...

service rapide et efficace. Bon rapport qualité-prix.

Tout est parfait, mais j'aimerais avoir l'option relevé de compte pour que je puisse me l'imprimer à chaque mois pour ma comptable, j'ai déjà fait la demande il y a quelques semaines, je le rementionne au cas ou...

The counter man was unfamiliar with the stock, told me that they didn't have those fittings in stock anymore. I asked if I could go look in the back of the store to find the fittings that I needed, I found a whole section with all of the fittings that I needed... then it took 10 mins to find the SKU so that he could sell me a Walter 9" cut off disc. This store is not very well run and I would really like to see it improve.

This summer, I tried to purchase TWO brand new 372xp chainsaw from the manager- in person- and was given a cold response "I'm too busy to help you". He took down my name and phone number but never got back to me. I had tried to get Husqvarna parts in the past and was given the same treatment. Seeing as NIS (as we jokingly say around town- never in stock) is the Husqvarna dealer in Terrace, I sold all of my Husqvarna chainsaws and purchased TWO new Stihl MS461 so that I would not have to rely on NIS/Tenequip Terrace ever again for anything chainsaw related.

Please fix this store. Terrace needs a good hardware store, there is a lot of opportunity here.

Great company to deal with. thank you for the great work

Très bon service, j'ai été très bien servi

The customer service I received from was outstanding. She walked me through every detail and explained everything. Even when there was a small issue from my end we were able to solve it. She is extremely pleasant, polite, and professional. Great experience.
Thank you

Bon service, bon suivi, très satisfaite!

Tenaquip répond à nos demandes rapidement.
Livraison rapide.
Très bon service à la clientèle.