We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Ver mais
A empresa respondeu
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Ver mais
A empresa respondeu
Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Informações de contato
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Reino Unido
- 0333 034 6100
4,1
Muito Bom
276 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I didn't enjoy the food
I didn't enjoy the food. Chips cold and biggest too hot.
Ordered nachos. Came wrong once then complained remade the order still came wrong second time. Didn't want salsa or jalapenos but managed to send 2nd order with jalapenos. Was upset inside and that after we finished our game. Then after complaining again management said sorry apologised. Tried to want to make again I said I'm going then they offered and asked what would I like and I agreed a refund would be satisfactory. But then offered refund which I've not had still. So expect a complaints letter.
The bowling was fine. The place needs new bowling balls as all have bad scratches etc and this affects play. Anyways you make money so spend it correctly to allow people to come back and enjoy their time.
Very busy, the space needs music rather then noise of kids parties and kids running everywhere. I have kids too but it's also dangerous with all the bowling balls.
Sections should be made for pool, darts, seating areas and gambling machines for adults shouldn't be place while kids bowl. The arcades is separate.
Hope this helps in some way.
6 de maio de 2026
Resposta da Tenpin - Acton
Hello Prajay,
Thank you for taking the time to rate Tenpin Acton 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear that the food and nachos didn't meet your expectations, and that the refund hasn't been processed yet. We'll look into the food issues and the refund process. We'll also consider your suggestions about the bowling balls, music, and adult areas to improve the overall environment. All the best ~ Laura
Resposta da Tenpin - Acton
Hello Bozena,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're happy to hear that the kids had an amazing time celebrating together! Thank you for your fantastic 5-star rating; we appreciate it! All the best ~ Laura
Laser tag birthday party
I booked Laser tag for my son’s birthday. They helped a lot with everything I needed. They even took the cake and kept it in the fridge even tho they said they don’t normally. Everything went so well. The kids enjoyed themselves so much. I will book again for my other son’s birthday in September. Thank you again
29 de abril de 2026
Resposta da Tenpin - Acton
Hello Shabnam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're happy to hear your son's birthday laser tag party was a success! We appreciate you mentioning how helpful our team was and that the children had a great time. We look forward to celebrating with you again in September. All the best ~ Laura
Resposta da Tenpin - Acton
Hi there, thanks for leaving Tenpin Acton a lovely 5* rating! We're delighted to hear that you found the staff to be helpful during your visit and we look forward to welcoming you back again in the future! Best wishes - Rosie
amazing place had a good time
amazing place had a good time
Do ask that the BAR area were allot slower to servrse my guess is because less employees. Hope this helps.
29 de abril de 2026
Resposta da Tenpin - Acton
Hi Bana, thank you for the lovely 5* review of Tenpin Acton! We are so pleased you had an amazing time and we take on board all of your helpful feedback which we will be sure to pass onto the the relevant team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Resposta da Tenpin - Acton
Hi Jade, thank you for leaving such a lovely 5* review of Tenpin Acton! We are so pleased to hear you always have a great time on your visits and we very much look forward to welcoming you back soon! Best wishes - Mel
It was awesome experience.
26 de abril de 2026
Resposta da Tenpin - Acton
Hello, Thank you for taking your time to leave us a great 5* review for our Tenpin in Acton. We are so pleased to hear that you had an awesome time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Fun Time at Bowling and Arcade
My fiancé and I had a lovely time bowling at Tenpin and then playing games at the arcade. The venue has a fun atmosphere, and each lane feels cosy and private because of the transparent dividers. It's also convenient as food can be ordered directly to the lanes. We chose the bowling-and-food deal, which was a good price, but the only downside was that the burgers were quite small and very bland. This meant we had to spend more money ordering additional food. Other than this, it's a nice place to play some games, and the booking process is also easy.
21 de abril de 2026
Resposta da Tenpin - Acton
Hi Zainab, thank you for the fabulous 4* review for Tenpin Acton! We're delighted to hear that you had a lovely visit with your fiancé and that you enjoyed the atmosphere, bowling and arcades, but we are sorry to hear that you were disappointed with the food. We will pass your feedback onto the correct team for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
I recently booked Tenpin Acton for my…
I recently booked Tenpin Acton for my son’s birthday, including a Laser Tag party. The staff were kind and helpful throughout, and the kids really enjoyed the activity itself.
However, we were very disappointed with the food provided. The pizza portions were extremely small—honestly more like the size of a cookie. Neither I nor the children had ever seen such tiny pizzas served at a party, and even the kids were surprised. Had we been informed about the portion size at the time of booking, we would have happily paid extra for larger pizzas.
It’s unreasonable to expect customers to guess portion sizes without any guidance, and this lack of clarity really affected the overall experience.
I’m giving 3 stars solely because of this issue, as the rest of the party was enjoyable.
18 de abril de 2026
Resposta da Tenpin - Acton
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the children enjoyed the Laser Tag birthday party with us! However, we are disappointed to hear that you found the portion sizes too small for the children. We will pass your comments onto our team. Our apologies - Kimberley
Great fun
Been taking my 2 kid's here for quite a while and never fails to make Their day
21 de abril de 2026
Resposta da Tenpin - Acton
Hi David, thank you for the fabulous 5* review for Tenpin Acton! It's lovely to hear that you enjoy visiting with your family, and we look forward to seeing you again soon for another great time! Best wishes - Adelaide
Excellent 👍🔥
21 de abril de 2026
Resposta da Tenpin - Acton
Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin in Acton! We do hope to see you again very soon. Many Thanks - Kimberley
Great staff venue needs work
Girls were lovely. Our lane stopped working 2 times so we had to wait 10-15 for the machine to untangle. Which kinda killed the vibe as you can imagine. Very expensive.
21 de abril de 2026
Resposta da Tenpin - Acton
Hello Henry, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that you found our staff helpful. However, we are disappointed to hear that you had a few issues with the bowling lane. If you would like to discuss this with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Resposta da Tenpin - Acton
Hi Samuel, what a brilliant 5* review of Tenpin Acton! We are so happy you had such a fun visit and we can't wait to see you again soon! Best wishes - Mel
Resposta da Tenpin - Acton
Hi Rose, thank you for the lovely 5* rating and review of Tenpin Acton. It's great to hear you enjoyed your recent visit and we look forward to welcoming you back again!
Take care,
Kirsty
My Daughter had an awesome experience…
My Daughter had an awesome experience at for her 10th birthday party. Management were easy to communicate with- they were just absolutely amazing highly recommend they were super professional.
Thank you for such a lovely experience
21 de abril de 2026
Resposta da Tenpin - Acton
Hello Dalia,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're happy to hear that your daughter had an awesome 10th birthday party experience! We appreciate your kind words regarding our team's professionalism and communication. Thank you for recommending us! We look forward to welcoming you back again soon. All the best ~ Laura
The staff was friendly and explained…
The staff was friendly and explained what we needed to do.
The booking was easy to make, great location with lots of things to do and entertain the children.
18 de abril de 2026
Resposta da Tenpin - Acton
Hi there,
Thank you for your fantastic 5* review at Tenpin Acton! We are delighted you've had such a great time whilst on your recent visit to us! It's great to hear you found the staff so friendly and helpful and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin -acton
Tenpin -acton . The place was good also me and my friends were there and we were played bowling game such a fantastic game.
15 de abril de 2026
Resposta da Tenpin - Acton
Hi Divya
We're glad you and your friends had such a fantastic time playing bowling at our location! It's great to hear that you enjoyed your experience with us. Thanks for your positive feedback. Best wishes - Clare
Resposta da Tenpin - Acton
Hi Pavol, thank you so much for leaving for lovely 5* review of Tenpin Acton! We are delighted you had such an enjoyable visit and we very much look forward to welcoming you back again soon! Best wishes - Mel
Fun bowling experience with friends and…
Fun bowling experience with friends and family!
9 de abril de 2026
Resposta da Tenpin - Acton
Hi Nit
We're happy you had a fun bowling experience with your friends and family! Thank you for your positive feedback, and we hope to see you again soon! Best wishes - Clare
Resposta da Tenpin - Acton
Hello Maryam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We appreciate your 5-star rating! We're happy the booking was simple and that our staff were amazing. We look forward to your next visit! All the best ~ Laura
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.