The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and... Ver mais
A empresa respondeu
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... Ver mais
A empresa respondeu
We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contato
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Reino Unido
- 0333 034 6100
4,0
Muito Bom
127 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Food was really expensive
Food was really expensive. Ordered chicken and chips. Chicken was un seasoned and no flavour. Other than that not bad
27 de maio de 2026
Resposta da Tenpin - Feltham
Hello Vanessa,
Thank you for taking the time to rate Tenpin 3 stars. We appreciate your feedback on the pricing and the chicken's seasoning. We look forward to welcoming you back again soon and hope that the next visit is a 5 star experience. All the best ~ Laura
We had great fun competing with each…
We had great fun competing with each other and enjoyed.
The place was great and vibing
27 de maio de 2026
Resposta da Tenpin - Feltham
Hi Ayasha
Thank you for the wonderful 5-star review! We're so glad you had fun competing and enjoyed the vibrant atmosphere. We hope to see you again soon! Best wishes - Clare
Resposta da Tenpin - Feltham
Hello
We appreciate your kind words about our staff and value and hope to see you soon. Best wishes - Clare
Check in process is slow .
Check in process is slow .
Had to wait for 10 min before being served there was only one person who was dealing with bar orders side by side serving customers at check in.
Hospitality of the staff at check in was not good, can’t blame them as they are been asked to do multi tasked jobs .
20 de maio de 2026
Resposta da Tenpin - Feltham
Hello, thank you very much for taking the time to leave a review of Tenpin Feltham! We are very sorry to hear that our check in process took longer than we would have liked! Your feedback is really important to us and so please be assured all will be sent to the team for future improvements! We do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Resposta da Tenpin - Feltham
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Feltham. We do hope to see you again soon. Many Thanks - Kimberley
I was book 2 he session at 6 PM and…
I was book 2 he session at 6 PM and when I was reach their staff said now is closing time we close at 7 am every day but why online shown till 9 pm timing. I was disappointed my son was play only 15-20 minutes in soft play .
16 de maio de 2026
Resposta da Tenpin - Feltham
Hello, thank you for taking the time to leave a review of Tenpin Feltham! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked. If you visited our soft play area please note that this closes at 7pm. Therefore, our latest booking time for the full 2hr slot will be 5pm. We are sorry this was not explained fully to you and we very much hope you will still consider visiting us again in the future! Best wishes - Mel
Stupid boy doing disgusting dance while…
Stupid boy doing disgusting dance while playing pool and idioy guy hitting me when play pool
16 de maio de 2026
Avaliação não solicitada
Resposta da Tenpin - Feltham
Hello Anupama,
Thank you for taking the time to rate Tenpin Feltham 1 star. We are sorry that some of the local patrons made your experience a negative one. We do hope we get to welcome you back again soon and that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Bowling experience
The venue was clean.
We got served quickly at reception.
Everything was set up very nicely.
The staff were helpful and friendly
Had a great time - thank you
13 de maio de 2026
Resposta da Tenpin - Feltham
Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you had a great time at our Tenpin in Feltham. We will pass your feedback onto our team. We do hope to see you again very soon. Many Thanks- Kimberley
Nice and helpful staff
13 de maio de 2026
Resposta da Tenpin - Feltham
Hi there. Thank you for rating Tenpin Feltham 5*! We will be sure to pass these lovely comments on and can't wait to welcome you again soon. Best wishes, Jade
Unfortunately the food was cold & per…
Unfortunately the food was cold & per portions were extremely small .
13 de maio de 2026
Resposta da Tenpin - Feltham
Hi Rhys
We regret that your meal was not served hot and that the portions were smaller than expected. We appreciate your feedback and will review this. Best wishes - Clare
Brilliant experience brilliant party
6 de maio de 2026
Resposta da Tenpin - Feltham
Hello, thank you so much for the amazing 5* review of Tenpin Feltham! We are delighted you had a brilliant experience and party and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Great place to your kids forn day
Kids had a wonderful fun time they loved the bowling nice and friendly staff.
Will go back aging kids live this place.
Thank you falthem
3 de maio de 2026
Resposta da Tenpin - Feltham
Hi Imran, thank you for the 5* rating of Tenpin Feltham. We're so pleased to hear the children had a wonderful time and enjoyed their bowling experience. We look forward to your return!
Take care,
Kirsty
Fun time bowling
Booked online. Smooth check in. My 13yr old daughter and her 2 friends has great fun bowling while i relaxed with a coffee and book in the bar area, overlooking the lanes.
6 de maio de 2026
Resposta da Tenpin - Feltham
Hi Rachel, thank you for rating Tenpin Feltham 5*! It's great to hear that your daughter and two friends had a great time bowling and that you were able to relax! We hope to see you again soon. Best wishes, Jade
I took my daugher and some friends at…
I took my daugher and some friends at Tenpin in Feltham, was loads of fun the activities were great (bowling and soft play) however the food was atrocious 0/10 do not recommend the staff on the day were amazing especially Bianca and Saugo but one girl named layla was super rude, just fire her.
2 de maio de 2026
Resposta da Tenpin - Feltham
Hi there, thank you for taking the time to review Tenpin Feltham! It's great to hear you enjoyed the bowling and soft play however, we're sorry to hear that you were disappointed with the food and the the service from one of the time members during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Feltham'. We hope to see you again soon for a better experience. Best wishes, Jade
Place was filthy
Place was filthy, my friend had a party booked in.. tables weren’t cleaned after the party before so we had to clean ourselves. Floor filthy, few people been sick that had been at the party. Overall not a great experience
29 de abril de 2026
Resposta da Tenpin - Feltham
Hi Patricia
We appreciate you taking the time to share your feedback. We regret to hear about the cleanliness issues and the impact on your friend's party. Please email customer.feedback@tenpin.co.uk with details so we can investigate. Pleas use the subject "Review - Feltham" and we can reach out to you. Best wishes - Clare
Burnt Pizza and hence disappointing experience
The Pizza which we had was burnt and it was the same with the kids packs. It was disappointing after spending so much of money.
29 de abril de 2026
Resposta da Tenpin - Feltham
Hi Dinesh
We regret that the pizza and kids packs were burnt, especially after the money spent. We appreciate your feedback and will address this issue. If you would like to discuss this please send an email to customer.feedback@tenpin.co.uk with the details of your visit. Please use the subject "Review - Feltham" and our team will reach out to you. Best wishes - Clare
Absolutely amazing great vibes and…
Absolutely amazing great vibes and staff are friendly and lovely secruity guards
29 de abril de 2026
Resposta da Tenpin - Feltham
Hi Usmaan, thank you very much for the amazing 5* review of Tenpin Feltham! We are delighted you had the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Was a get together for kids...they all…
Was a get together for kids...they all enjoyed
21 de abril de 2026
Resposta da Tenpin - Feltham
Hi Ritika, thank you for the 5* rating of Tenpin Feltham. We're delighted to hear that you had a great time with the children and they enjoyed themselves. Hope to welcome you all back again for another fun time!
Take care,
Kirsty
The bowling was easy to setup and fun
The bowling was easy to setup and fun. Same with the pool and the arcade
21 de abril de 2026
Resposta da Tenpin - Feltham
Hi there. Thank you so much for the lovely 5* review of Tenpin Feltham. We are are so pleased you had fun and found the set up process to be straight forward. We hope to see you again soon. Best wishes, Jade
Difficult drinks ordering process
The only thing that let down our experience was how difficult it was to order drinks via the website from our lane, and how long it took for the drinks to arrive. Felt like we were waiting forever. However the lanes were immaculate and all of the staff were friendly and helpful
21 de abril de 2026
Resposta da Tenpin - Feltham
Hello Jayne,
Thank you for taking the time to rate Tenpin Feltham 4 stars. We appreciate your feedback. We're glad the lanes and our team met your expectations. We're sorry ordering drinks was difficult and that the service was slow. We'll look into this to improve the experience. We hope that the rest of your visit went smoothly and we look forward to welcoming you back again soon. All the best ~ Laura
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.