Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very slow bar service - clearly not enough staff on shift. Karaoke rooms were uncomfortably hot with air conditioning units that didn’t work efficiently enough. Very long queues at reception any help... Ver mais
A empresa respondeu
Couple of website issues (error messages) but eventually got the booking to go thru. Service at Leeds great, friendly staff and a wonderful experience. Really nice to see the refurbishment which has t... Ver mais
A empresa respondeu
Cannot fault Tenpin in Leeds. I visit often and there is always a great atmosphere. There is so much to do activity wise and plenty of options for refreshments, all of which are reasonably priced. Sta... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contato
13 Merrion Way, Leeds, LS2 8BT, Leeds, Reino Unido
- 0333 034 6100
4,1
Muito Bom
108 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Tenpin - Leeds
Hello, thank you so much for the lovely 5* review of Tenpin Leeds! We are so pleased you had a great time, enjoyed the atmosphere and found our team lovely and we can't wait to see you again soon! Best wishes - Mel
New look
I was fascinated by the new look. It looks much more elegant. I'll be going there more often.
2 de julho de 2026
Resposta da Tenpin - Leeds
Hi Domenica, thank you for your 5* review of Tenpin Leeds! We are so glad to hear that you loved our new look! We can't wait to welcome you back again soon. Best wishes-Leila
Great experience
Great experience. Lola made it very good, with her clues and way of getting involved. Thoroughly enjoyed it! And we escaped with time to spare 🎉
1 de julho de 2026
Resposta da Tenpin - Leeds
Hi Amy, thank you so much for the excellent 5* review of Tenpin Leeds! We are really pleased to hear you had a great visit and will be sure to pass your feedback on. We hope to see you again soon! Best wishes, Jade
Great place & the staff were really…
Great place & the staff were really nice & polite can highly recommend
27 de junho de 2026
Resposta da Tenpin - Leeds
Hi Lisa, thank you for rating Tenpin Leeds 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Nice lady organised the stair lift for…
Nice lady organised the stair lift for me, including the wheelchair.
1 de julho de 2026
Resposta da Tenpin - Leeds
Hi Kirsty, thank you for rating Tenpin Leeds 5*! It's great to hear that our team were able to help. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade
We checked in which was OK
We checked in which was OK, got to our table , I had to ask the staff to clean it , it was very quiet so they was no reason for them to not clean the tables , glass was absolutely filthy print marks all over it , the toilets smelt , apart from that was OK
1 de julho de 2026
Resposta da Tenpin - Leeds
Hello Mrs Paula Hanson,
Thank you for taking the time to rate Tenpin Leeds 3 stars. We are very sorry to hear that the cleanliness of the table and the condition of the toilets were not up to our usual high standards. We will be sure to pass your feedback on to our management team for immediate improvements. We do hope that your next visit to our venue is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff were welcoming and friendly…
Staff were welcoming and friendly provided good customer service.
It was also a very clean establishment when we visited 😊
24 de junho de 2026
Resposta da Tenpin - Leeds
Hi Brandy,
Thank you for your amazing 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Not the best 10 pin bowling experience
The borders struggled to come up. The balls got stuck in the end gutter. The pizzas took ages to arrive. The staff didn't respond to the service request. However, once we found them and asked to help they did so.
24 de junho de 2026
Resposta da Tenpin - Leeds
Hi Chris,
Thank you for your 2* review at Tenpin Leeds! We are very sorry to hear about your recent experience with us. Your feedback is very important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
A fantastic experience to Tenpin the…
A fantastic experience to Tenpin the other for an enjoyable evening bowling with Friends we have been regular customers for a length of time and will continue to do. Can't Fault.
17 de junho de 2026
Resposta da Tenpin - Leeds
Hello Martin,
Thank you for taking the time to rate Tenpin Leeds 5 stars. Thank you for your wonderful 5-star rating! We are so pleased to hear you had such an enjoyable evening bowling with friends. We appreciate your continued custom and look forward to your next visit! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Fun time bowling for daughter and…
Fun time bowling for my daughter and get friends, they loved it
17 de junho de 2026
Resposta da Tenpin - Leeds
Hello Andrea, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that your daughter and her friends had a great time with us. We do hope to see you all again soon. Many Thanks - Kimberley
Resposta da Tenpin - Leeds
Hi there,
Thank you for your fantastic 4* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again soon for hopefully a 5* experience. Best wishes- Steph
It was over all good
10 de junho de 2026
Resposta da Tenpin - Leeds
Hi Sapna
We are glad you enjoyed your experience. We appreciate your feedback. Best wishes - Clare
Try somewhere else
Very slow bar service - clearly not enough staff on shift. Karaoke rooms were uncomfortably hot with air conditioning units that didn’t work efficiently enough. Very long queues at reception any help or support was needed.
3 de junho de 2026
Resposta da Tenpin - Leeds
Hi there
Thank you for your feedback. We are concerned to hear about your experience with our bar service, karaoke room temperature, and reception queues. We are actively reviewing staffing levels and air conditioning performance to prevent future occurrences. Best wishes - Clare
Resposta da Tenpin - Leeds
Hi Yasir
We are so glad you enjoyed your time with us. We appreciate your kind words and 5* rating! Best wishes - Clare
A 10 for staff, cleanliness, attention and the escape room!
Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wonderful. After we booked, we had an hour and half wait time. So we went for some food and drinks and came back, Freya was our host and she was very attentive with any help or queries and might I say great with her sense of humour. My final verdict for Tenpin are: 10 for staff, 10 for cleanliness, 10 for booking process, 10 for location and an absolute 10 for the escape room we smashed through.
26 de maio de 2026
Resposta da Tenpin - Leeds
Hi Liam
We are so glad to hear you had such a brilliant time during your recent visit and enjoyed the escape room! It's wonderful to know our team member provided excellent service and made your experience even better. We truly appreciate your fantastic feedback across all areas. Best wishes - Clare
Resposta da Tenpin - Leeds
Hi Josephine, thank you so much for the brilliant 5* review of Tenpin Leeds! We are delighted you had such a great experience and we can't wait to see you again soon! Best wishes - Mel
Not enough staff to had to go get our…
Not enough staff to had to go get our drinks even tho we offered to the lane. One of the bumpers didn’t work until half way through the first game. Nut issues we’ve had before - probably needed more staff for half term- wasn’t even that busy.
27 de maio de 2026
Resposta da Tenpin - Leeds
Hi Danielle, thanks for leaving Tenpin Leeds a rating and review! We're sorry to hear that you didn't have a great visit, we appreciate your feedback regarding staffing and equipment issues, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie
Nice 👌🏼 and good for family 🩵💜
20 de maio de 2026
Resposta da Tenpin - Leeds
Hi Rozan,
Thank you for your lovely 5* review at Tenpin Leeds! It's great to hear you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Great venue just a couple issues with…
Great venue just a couple issues with the lane which did get sorted but eventually we had to move lane which was annoying and lost one us a good score in their round
We will return as the venue was lovely and staff were helpful
20 de maio de 2026
Resposta da Tenpin - Leeds
Hi Jane, thank you for rating Tenpin Leeds 4*! We are sorry to hear you experienced some issues on your visit, but we are glad to hear that they were eventually resolved. We can't wait to welcome you back again soon. Best wishes, Jade
Great customer service and great games
Great customer service and great games, had fun
19 de maio de 2026
Resposta da Tenpin - Leeds
H Bethany, thanks for leaving Tenpin Leeds a fabulous 5* rating! We are so pleased you had fun! Thank you for the wonderful review. We look forward to welcoming you back again soon! Best wishes - Rose
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.