Home Options claim
I recently got in touch with the begroup and I was very satisfied with the support that I received from Emma M.
Emma took the time to explain the status of my claim request and cleared up any uncertainties as to the status of my request. Emma was earnest, kind and warm towards me as a customer which made a huge difference to my customer experience. Emma understood that I lead a busy life and don’t always have the luxury to call Home Options repeatedly for an update.
Emma had the presence of mind to identify my busy lifestyle and offered to personally call me and email me with an update from the insurance company in the status of my claim. I was hugely impressed by Emma’s competence in dealing with my claim and ensuring that I met the security question answers listed on her records for GDPR purposes. Emma ensured that I had a great customer experience in dealing with Homeoptions under the Begroup organisation.