I simply cannot fault The Curious Gem. Their prices are fantastic, far cheaper than others, orders are shipped quickly and when I wanted to add something to an order, Eve couldn't have been more helpf... Ver mais
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Veja o que dizem as avaliações
I love using The Curious Gem. Why? Well. Outstanding service, particularly with loose gems - they are properly calibrated and if ordered in multiples they'll be matched. I suggested a customer ordered... Ver mais
A empresa respondeu
Have been buying jewellery components from The Curious Gem for five years now (I place approx. five or six orders per year) and they never disappoint. Really speedy at dispatching orders, and if you... Ver mais
A empresa respondeu
Great customer care. I'd messed up my order but TCG guided me through the process really helpfully and speedily. They gave me advice on, eg, which jump rings would fit different charms and even direct... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artesanato
- Loja de Pulseiras de Contas
- Atacadista de Contas
- Fornecedor de Equipamentos para Joalheria
Escrito pela empresa
The Curious Gem provides all the high quality gemstones, jewellery findings, tools and supplies you need to take your jewellery making ambitions to the next level. We have thousands of products to inspire you and top grade gemstone beads are our speciality! We supply customers across the UK and around the world, who know us for our large range of products, expert advice and outstanding customer service.
Informações de contato
1 Duddingston Yards, EH15 3NT, EDINBURGH, Reino Unido
- 01316616632
- contact@thecuriousgem.co.uk
- www.thecuriousgem.co.uk
4,8
Excelente
202 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I use The Curious Gem for my business
I use The Curious Gem for my business. I place an order every few weeks and have been for years. The order is always correct and perfectly packed. It also arrives within a few days even with the economy delivery option. So reliable!
The products are fairy priced and there are options for all budgets. The stones are marked and pictured in terms of quality and size so you know what you are getting. Such a good range of quality findings and stringing materials!
Not sure where I would be without this company - Thank you!
6 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Good morning Alanna,
Thank you for your detailed and positive review! We’re thrilled to hear that our reliability, accurate packing, and prompt delivery consistently meet your needs. It’s great to know you find our products fairly priced and appreciate the detailed information we provide.
The Curious Gem.
The company had what I wanted in…
The company had what I wanted in stock. It arrived very fast and was exactly what I ordered. I ordered frome smack rough diamonds, which are beautiful. I used one to make a ring and one for a matching pendant.
17 de julho de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hey Deborah,
Thank you for your feedback! We’re delighted to hear that we had the items you needed in stock and that they arrived quickly and as expected.
The Curious Gem.
Fantastic source for jewellery components
Such a fantastic source for jewellery components. We know we can trust their products for authenticity. Great selection at great prices and always deliver quickly.
22 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hey!
Thank you for your fantastic review! We’re pleased to hear you trust our products for their authenticity and appreciate our wide selection and competitive prices.
The Curious Gem.
Always loads of choice and speedy…
Always loads of choice and speedy delivery. Really good gold filled range, too! I've recommend TCG to my students.
8 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hey Carol,
Thank you for the positive feedback! We’re thrilled to hear you appreciate our wide range of choices and speedy delivery. It’s great to know you value our gold-filled selection and are recommending us to your students, we really appreciate it.
The Curious Gem.
I’ve used this company numerous times
I’ve used this company numerous times. Faultless every time. Excellent communication, amazing products, well packaged and dispatched quickly.
22 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Rebecca,
Thank you for your continued support and five-star review. We’re delighted to hear that you’ve consistently had a faultless experience with us.
The Curious Gem.
Highly recommend
My go to suppliers for my business, their gemstones are exceptional quality, I can source all the findings I need in one place and the customer service is always brilliant. Highly recommend them.
22 de janeiro de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Sophie,
Thank you for your wonderful review! We’re honoured to be your go-to supplier for your business! It’s great to hear that you can source all your gemstones and findings in one place.
The Curious Gem.
Excellent company with a great website
Great website, with a wide range of well priced jewellery supplies. Delivery is always within a couple of days and items are great quality and as described. I keep going back and would highly recommend.
19 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Fiona,
Thank you for your kind review! We’re delighted that you find our website user-friendly and our jewellery supplies well-priced. We appreciate your continued support and high recommendation!
The Curious Gem.
Good quality products good customer…
Good quality products good customer service. I have been using the shop for over 3 years I didn’t have any problem
13 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Good morning Merve,
Thank you for your great five-star review! It's great to hear that you’ve been a happy customer for over three years and have consistently enjoyed our good quality products and customer service.
The Curious Gem.
Very easy to navigate web site
Very easy to navigate web site, reasonable pricing ..
21 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hey Steve,
Thanks for your five-star review and feedback!
The Curious Gem.
Lovely quality silver pinch bails
Lovely quality silver pinch bails. Great option to collect on person after we returned from holiday. They even reminded me when I forgot!
21 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hey Jenny,
Thank you for your fabulous review. It’s great to know that our collection option worked well for you and that our reminder was helpful. We appreciate your feedback and look forward to serving you again!
The Curious Gem.
Friendly
Friendly, helpful and very knowledgeable staff. Willing to help you compare beads of similar colours. I always use them
22 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Chris,
Thank you for your five-star review. We’re delighted that you find our staff friendly, helpful, and knowledgeable. It’s great to hear that we could assist you in comparing beads and we look forward to continuing to support your creative projects!
The Curious Gem.
Would not recommend their sterling…
Would not recommend their sterling silver range. I have taken them out of their bags and displayed them for my clients and in 2 weeks of being left completely alone - they have begun to tarnish with black dots forming in between the links , the thinner chains have turned completely brown. I asked customer service for support and they refused to accept the poor quality even though my order totalled over £400 and I have sent them multiple pictures.
Do not recommend , please spend your hard earned money elsewhere.
18 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi there- I’m sorry to hear about your experience with our sterling silver chains.
We appreciate customers reaching out to us with any issues regarding our products, as it allows us to investigate potential problems and get this fixed.
I have reviewed the order details and the photos you provided. I can see that tarnishing has occurred on the chains. After checking our current stock, finding no signs of tarnishing, and not receiving similar feedback from other customers, I believe the chains have come into contact with something that caused this accelerated reaction. As you mention, the chains were sitting out on a display, if they have been exposed to chemicals, gases in the air, or even a humid environment, this will increase the rate of tarnishing and will cause the type of reaction you have described above.
I noticed that you have two of our best-selling sterling silver chains, which our customers have been purchasing for many years without issue. This leads us to believe that the chains have come into contact with something after you received them, which is beyond our control.
I can see that we have provided suggestions on how to remove the tarnish and offered recommendations for storage solutions to prevent this from happening in the future, I do hope this helps.
I’ve been their customer for years
I’ve been their customer for years, but instead of valuing their loyal customer, the seller left me disappointed over return, and its shipping cost.
I won’t make any further purchases from them ever again.
12 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hello there, I’m sorry to hear about the disappointment you experienced while making a return with us. I understand you received some pearls that looked smaller than you were expecting. Upon measuring the pearls when they were returned, we confirmed that they did meet the sizing description provided on our website.
I appreciate that visualizing sizing when shopping online can be challenging, which is why we provide detailed sizing descriptions and offer a 30-day return period. Following our returns policy, if items are returned due to being unsuitable, the return postage is non-refundable.
Customer satisfaction is very important to us, and I am sorry to see this experience has meant you no longer wish to shop with us. However, we have handled your return in the same manner as we would for all of our valued customers to ensure fairness.
They double charge to complete order and then refund one payment. Absolute nonsense
One you have placed an order their service is great however, their payment system is a mess. I placed an order for £28 which was immediately taken from my bank account. Their website then asked me to click confirm to complete the purchase at which point they tried to bill me a second time which was declined. They then said the order hadn’t been placed and the original £28 would be refunded in a few days and I could order again. To place the order I had to remove items from my basket to get it under a certain amount and then complete that purchase at which point the initial £28 was refunded. Which makes no sense at all. I had £53 in my bank but as they took £28 and then tried to double take there wasn’t enough to pay twice so they declined the order. I eventually whittled my order down to £21 which was accepted and the £28 they had already taken was refunded. So now I have £32 in my account and an order for £21 I clearly had enough to pay the £28 I needed but their ridiculous system made it impossible. Now I need to place a second order for the items I had to remove and will have to pay extra postage cost for the second order. Absolute nonsense. I am waiting for an explanation after emailing them to ask why.
The reply they have added here is not true. When I clicked confirm my payment was then declined as they had already taken the money and the remaining balance was lower than £28. I sent them screen grabs to prove this. I then had to change the basket after it was declined to get the payment to go through. They are straight up lying in their reply.
12 de agosto de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi there- I am sorry to hear about the difficulty you had checking out with Paypal on our website. Occasionally when this payment method is selected, Paypal will conduct a balance check on your card. If you do not return to our website to complete your order, it may look like the funds have been taken from your account. However, this is just a temporary hold by paypal that will disappear if the order is not placed. In this case, as your basket was then amended it caused the issue described above. This only happens on the rare occasion that the order is amended. I understand you reached out to us over live chat and email when you were having this trouble and although the Paypal funds check is out of our control, we assisted with advice and steps to have this removed and get this resolved. I can see we also offered to add the items that you removed on your first order, to avoid any extra postage costs and you having to place a second order, which you declined. I will reach out to directly to ensure that you were able to have this temporary hold removed by Paypal.
A great company to deal with
I have ordered from Curious Gem many times, they have fabulous pieces both for the jewellery maker/designer and ready to wear customers. The range of findings they offer is huge, including vermilion which is not always easy to find, is great quality and at competitive prices. I have always found the website easy to use and the item descriptions accurate. Delivery is prompt with good communication especially if an order or part of an order is delayed.
16 de abril de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Norma,
Thanks for the great five-star review of our jewellery-making supplies and pricing. We are delighted you are happy with the service we provide.
The Curious Gem Team.
I've been a loyal customer of this…
I've been a loyal customer of this company for many years, and I can't speak highly enough about my experiences. The quality of their products is consistently excellent, and they offer great prices that are hard to beat. What truly sets them apart, though, is their top-notch customer support. Every interaction I've had with their team has been positive, and they always go above and beyond to ensure customer satisfaction. I wholeheartedly recommend this company to anyone looking for quality products and outstanding service.
22 de maio de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Good morning Olja,
Thank you for your fantastic five-star review and loyalty to The Curious Gem. Our customer service team are delighted to receive your review and will continue to provide the highest level of service possible. Going above and beyond is exactly what we strive for.
Thank you again, The Curious Gem Team.
All your jewellery needs in one shop
Great place to shop, everything you need under one roof. Great quality and affordable price.Delivery is very quick, can’t fault it. So happy I found this site, I will definitely be getting all my supplies from here
18 de abril de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Jackie,
Thank you for a great 5-star review of our jewellery-making supplies and delivery. It's very much appreciated.
The Curious Gem Team
A fantastic service
A fantastic service, I’ve been using Curious Gem for many years and have always experienced a swift and efficient service, the products are excellent quality with a good variety.
A very happy customer, and glad to have you as suppliers!
18 de abril de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Jennifer,
Thank you for taking the time to leave us a great review of our quality jewellery-making supplies and service. Your continued support is very much appreciated.
The Curious Gem Team
Good products, nice company
Always lovely products to tempt me with. Delivery is quick and prices are good. Nice to have a supplier where I can 100% trust the gemstones and precious metals are genuine.
Whenever I have called them they are a friendly and helpful team.
9 de maio de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi Julia,
Thank you for taking the time to leave us a great 5-star review of our delivery, products and friendly customer service team.
The Curious Gem
A shame
To be fair - delivery was great, half the order was too. Sadly the most expensive part of the order was dire: chipped and cracked beads. One has to pay postage to return, I phoned to check, which is pretty poor, when item is sub-standard - imo. I buy a lot of beads and was hopeful for this new company, great selection and reviews are generally superb, but I’d really rather not pay, to return poor quality goods.
23 de abril de 2024
Avaliação não solicitada
Resposta da The Curious Gem
Hi there - I've just looked into this for you. You rang us asking to return some beads as you weren't happy with the quality. We gave you our address and said returns are at the cost of the customer which you accepted and the call ended. We didn't realise the beads were faulty or damaged (we sell beads in a number of different qualities/grades so had assumed you were looking for a higher quality of stone). Once we receive them back we will certainly refund you your postage if they are damaged, that is definitely our responsibility.
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