So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolutely pathetic service!!!! Avoid these at any cost!!! Bought a pair of pedals, and receiced wrong model. Contacted them through email and explained situation. Jack Foley - Replied t... Ver mais
A empresa respondeu
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... Ver mais
A empresa respondeu
It was quite an enjoyable experience. Tyrem helped me out by explaining each function in detail and ensuring I understand them. I highly recommend anyone looking to switch over to an ebike to visit on... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre The Electric Bike Shop
Escrito pela empresa
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Escrito pela empresa
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Informações de contato
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Reino Unido
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
Excelente
1 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top class . Delighted
I’m delighted in the entire service provided . Richard in the Bristol branch was a star helping me out and with great advice . Couldn’t be happier . Thanks
30 de abril de 2026
Avaliação não solicitada
I ordered various items on line
I ordered various items on line, and received them promptly, all in order. This was my first dealing with The Electric Bike Shop and I'm sure it wont be my last.
13 de abril de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived promptly and everything was in order.
We appreciate you choosing us for your first purchase and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Great service
Although the wrong bike was dispatched the error was quickly corrected . I contacted by phone and within 24hours the wrong was collected and the correct one delivered. Great service.
14 de abril de 2026
Resposta da The Electric Bike Shop
Thank you for the 5-star review! We’re sorry the wrong bike was initially sent, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear you were happy with how it was handled. We hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
ebike shop Nottingham
So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per youtube videos). Carbon belt drive, no chain etc. Good spec and very reasonably priced. Slight issue with chafing front brake disc, bit like a hearing test for us, mudguard? brake disc?? Revisited shop and sorted quickly. Great customer service and very polite and helpful staff. On the road again. Many thanks to all at the Electric Bike Shop Nottingham.
28 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Nottingham team were able to help you find the right bike and get you back on the road quickly.
It’s great to know the issue was sorted promptly and that you found the team helpful and polite. Enjoy your Tenways and many more miles ahead!
Kind regards,
The Electric Bike Shop Team
Great service
Great service, love the product! My item was dispatched straight away and communication was great throughout. Will purchase through this company again. Thanks.
13 de abril de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you love the product and that dispatch and communication met your expectations.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Fantastic customer service
I would highly recomend buying your bike from The Electric Bike Shop, I purchaced a really good quality bike at an excellent price, unfortunatly it was damaged during delivery. The customer service department could not have been more helpful sourcing and suplying us with replacement parts which we were able to fit easily.
15 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for your feedback and recommendation. We’re really pleased to hear you’re happy with the bike and the support from our Customer Service team.
We’re sorry the bike arrived with some damage, but glad we were able to source and supply the replacement parts quickly for you.
Kind regards,
The Electric Bike Shop Team
Absolutely pathetic service!!!
Absolutely pathetic service!!!! Avoid these at any cost!!!
Bought a pair of pedals, and receiced wrong model.
Contacted them through email and explained situation.
Jack Foley - Replied to me: "I do apologise for this, the information I have here is clearly wrong. If you could please let me know the dimensions of the package, I can issue a returns label. This will allow it to be dropped off at a local courier point at your discretion."
One mont later Issue still not resolved, chased them several times with no luck and no response from them!!
3 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
We’re very sorry for the lack of response and the delay in resolving this — this isn’t the level of service we aim to provide.
We apologise that the returns label was not issued when it should have been. This will now be actioned today, so you can return the item without any further delay.
Thank you for your patience, and we’re sorry again for the inconvenience caused.
Kind regards,
The Electric Bike Shop Team
Fantastic service today from the staff…
Fantastic service today from the staff at West Bridgford. Very helpful, friendly and excellent knowledge of electric bikes. Would definitely recommend this company.
25 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such a great experience at our West Bridgford (Nottingham) store. It’s great to know the team were helpful, friendly and knowledgeable.
We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
It was quite an enjoyable experience
It was quite an enjoyable experience. Tyrem helped me out by explaining each function in detail and ensuring I understand them. I highly recommend anyone looking to switch over to an ebike to visit once. I will certainly.
25 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such an enjoyable experience at our Bristol store. Tiren will be delighted to know his detailed explanations helped you feel confident with your new e-bike.
We really appreciate your recommendation and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, could not have been more helpful both with advice and working around my awkward schedule for picking up the bike.
16 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the team could support you with advice and work around your schedule for collection.
We appreciate your kind words and hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
The e bike that I wanted at a good price
The e bike that I wanted at the best price I could find it was well shipped and packaged and from my personal experience I would recommend this company highly.
3 de abril de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you found the bike you wanted at a great price and that it arrived well packaged.
We truly appreciate your recommendation and hope you enjoy many miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Had to phone them as had forgotten to…
Had to phone them as had forgotten to dispatch my order, then sent wrong item
3 de abril de 2026
Resposta da The Electric Bike Shop
We’re sorry to hear about your experience and apologise for the picking error and the inconvenience caused.
The returned item has now been received back at our warehouse, and your refund will be processed within 3–5 working days.
If you still require the correct part, we’d be more than happy to help source this for you—please feel free to contact us at info@theelectricbikeshop.co.uk or on 0117 452 6571.
Kind regards,
The Electric Bike Shop Team
Staff were really helpful and…
Staff were really helpful and knowledgeable, they took the time to answer all my questions about the bike I was purchasing and made the experience stress free
11 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Cardiff team made your experience stress-free and took the time to answer all your questions.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We really appreciate your continued support and are delighted to hear you’ve had consistently positive experiences with us.
Kind regards,
The Electric Bike Shop Team
Great service nice employees would…
Great service nice employees would recommend.
18 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you received great service at our Harrogate store and found the team helpful. We appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Many thanks to Jack for helping me with…
Many thanks to Jack for helping me with my choice of mudguards, parcel rack and panniers, also a hot coffee which I drank whilst they were fitted also thanks to Mark the technician who fitted them. Great team, great place. Many thanks
15 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear Jack and Mark were able to help with your setup and make the experience enjoyable (coffee included!).
We appreciate your kind words about the Nottingham team and hope you enjoy your bike with the new additions.
Kind regards,
The Electric Bike Shop Team
Ist class advice and service from the…
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube Stereo ONE 77 at the Bristol branch. Excellent set-up advice, pitched at the right level, nice guys to deal with.
Many thanks Mark
16 de abril de 2026
Avaliação não solicitada
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience, from Simon in Customer Service through to Richard and Tiren at our Bristol store.
It’s great to know the setup advice was clear and pitched just right. We really appreciate your kind words.
Enjoy your Cube Stereo ONE 77 and wish you many great rides ahead!
Kind regards,
The Electric Bike Shop Team
Very smooth transaction for a great…
Very smooth transaction for a great bike at a great price
31 de março de 2026
Resposta da The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear everything went smoothly and that you’re happy with the bike and the price.
Kind regards,
The Electric Bike Shop Team
EBCO online delivery and courier
Bought an ebike online through these guys after extensive research of options (eg Halfords, local resellers etc). Can't complain about any stage of the process. I had a lovely email back and forth to narrow down my options and find the right frame for me and the guys were very flexible in terms of delivery options. Bike arrived far more in one piece than I was expecting! I assumed I would have to attach the handlebars and accessories but this had already been done - I just needed to put the quick release front wheel and the pedals on. Bike was well packaged with lots of bubblewrap, no scratches that I could see. I did have to fiddle about with aligning the brakes a bit but they may have been jostled about in transport. If I ever need another ebike I'll be sure to seek them out again but I'm hoping this one will be a long-laster :)
28 de março de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience from start to finish, and that our team could help you find the right bike.
It’s great to know the bike arrived well packaged and largely assembled as expected. We appreciate your understanding regarding the minor brake adjustment, as transport can occasionally cause small shifts.
We hope you enjoy many miles on your new e-bike, and we’ll be here if you ever need us again!
Kind regards,
The Electric Bike Shop Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.