GENTLESHRIMP Avaliações 

31
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Super cooles Label, hab zwei Shirts auf die ich schon ganz oft angesprochen wurde! Hatte einmal Kontakt mit dem Kundenservice, weil etwas ausverkauft war, mir wurde sofort und total freundlich geantwo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Subtle sarcasm tailored into classic wardrobe items. I have a growing collection of jumpers, tees and a hoodie from this brand. I absolutely love each piece and tend to receive a compliment when weari... Ver mais

Avaliado com 4 de um total de 5 estrelas

Their sarcasm is top notch and the quality and cut of their T-shirts is perfect. The loom is thick and structured with good sleeve and torso lengths; not too long and not too short. However, their hoo... Ver mais

Avaliado com 5 de um total de 5 estrelas

My best day is every day once I'm wearing The Gentlesrhimp I didn't ask hoodie. It's so soft, comfortable, and cozy - but at the same time, it looks very fashionable. I've received many compliments... Ver mais


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(31)

1 avaliação nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great quality

Their sarcasm is top notch and the quality and cut of their T-shirts is perfect. The loom is thick and structured with good sleeve and torso lengths; not too long and not too short. However, their hoodies do run a bit small, especially in the torso. Their sleeve length and width is good but their torso runs smaller than expected. Definitely order up if you want a baggier look. But note that the more fitted sizing also works well under a bomber or similar leather jacket.

6 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it!

Absolutely love the t-shirt I ordered. Fits perfectly and is tailored well and the quality is very good too.
Took a little longer than expected to arrive due to a postal strike but it was worth the wait!

15 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Okay 3 seems stingy but… their product…

Okay 3 seems stingy but… their product runs REALLY small. I’m female and a UK size 8-10 and both a hoody and t shirt in a Medium came up soooo small! I wish I’d sent them back for bigger sizes but was lazy and as they are great quality kept them but I’m surprised nobody else has commented on the the tiny sizing considering they are unisex. I expected oversized esp for Medium.

14 de maio de 2024
Avaliação não solicitada
logotipo da GENTLESHRIMP

Resposta da GENTLESHRIMP

Dear KLS, thank you for your feedback and sorry that it didn't fit you perfecty! We made sure that our product is unisex, so it's not oversized but truly suitable for everyone (on the product pages is a size chart). We're confident in our fit as we have an extremely low return rate and are very happy about that. Additionally our return process is free and super easy. We hope you love our quality and choose to shop with us again! xx

Avaliado com 5 de um total de 5 estrelas

5 Stars

Easy, convenient, great communication Style.
Good Shopping Experience.

5 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautifully made clothing

Beautifully made clothing, great fit, and wit to make people smile (and ask, “where’d you get that?). I’ve purchased five hoodies and four t-shirts and love every one of them!

15 de dezembro de 2023
Avaliação não solicitada
logotipo da GENTLESHRIMP

Resposta da GENTLESHRIMP

Thank you so much for your wonderful feedback John! We're grateful for your humor and sense of quality. Keep shrimping! 🤍

Avaliado com 3 de um total de 5 estrelas

Bad experience, great product

A very typical Instagram company, they put all the emphasis on promoting their products online but then can’t fulfill orders.

Before even making my purchase I emailed The Gentleshrimp to ask about the delivery dates (the website said delivery in 3-5 days, however the product wasn’t actually available for a few weeks so it gave a date further in the future) they assured me that the dates were correct and that actually the product would likely arrive before the date suggested on the order confirmation.

With some assurance I placed an order, received the confirmation email and waited.
I continued waiting, for the email to say my item had been dispatched, I waited for any contact at all.
The tracking information was dead, simply saying “you’ll receive a message when your item has been dispatched”.

The delivery date arrived but the package didn’t.

*UPDATE* - the package has since arrived 27/7.

I emailed the company to ask if they had any insights or suggestion on where my order might be, and was simply told that they had a delay from their supplier so wouldn’t receive the products until the end of the week, meaning I’ll receive mine next week.

*UPDATE* - I received no further updates on my order unless I emailed Trixie directly. She did apologise and offered a partial refund if I amended this review.
I explained that I would only do this if the package arrived.

No apology, no recognition that there should probably have been some contact about that.
A pretty poor experience but it really goes to show that the company is little more than an Instagram feed, they don’t have the products to fulfill orders, they don’t have reliable means of getting their stock, and they have no idea what good customer service looks like.

*UPDATE* - I still feel it wasn’t a great experience, the email exchanges were less than great customer service however the product has arrived, I was refunded in full for the product (although not for the delivery).

So now I’ll just have to wait for a week to see if my order ever arrives, or if it doesn’t.

*UPDATE*-
All of the above still stands, however I am very happy with the quality of the product, the t-shirt is a great fit, the embroidered detail is really nice.
I’m changing my rating to a 3 star just because of the service but could easily rate the product 5.
I’m grateful that I received a refund and appreciate that Trixie was trying to resolve matters with the order, all it would have taken is some more proactive customer care to make the whole experience a lot better.
I would order again in the future but not until they have a better system for managing orders.

18 de julho de 2023
Avaliação não solicitada
logotipo da GENTLESHRIMP

Resposta da GENTLESHRIMP

Thank you for your honest feedback and for taking the time to share your thoughts. We are truly delighted about the happy ending and that you are satisfied with the product!

Regarding the 10 days delay in delivery, we understand your frustration and want to assure you this was an isolated incident. It was our first delay from the production facility and we are taking immediate steps to prevent such occurrences in the future. We value your trust in us and are committed to providing you with a smoother ordering process moving forward.

Warmest regards, your Gentleshrimp team

Avaliado com 5 de um total de 5 estrelas

Lovely

Lovely clothing. Lovely lady. Lovely stuff x

28 de junho de 2023
Avaliação não solicitada
logotipo da GENTLESHRIMP

Resposta da GENTLESHRIMP

Thank you! 🤍

Avaliado com 4 de um total de 5 estrelas

Order never arrived and no customer service

Love the brand, recently made an order and it never arrived, tracking says it got shipped to Germany. Sent several inquires for assistance and have been ignored. I now lack trust in the brand as they seem sketch- they took my money tho

Changing my rating to 4 stars, I did get my package thank you and I understand delays I just wish you would have responded to me so I knew what was up. After 1 month it felt like shade- still love the brand guys

7 de dezembro de 2022
Avaliação não solicitada
logotipo da GENTLESHRIMP

Resposta da GENTLESHRIMP

Dear Fred,
yes your first parcel got lost and we understand that delays and lost parcels can be super frustrating. But we took this seriously, sent out a new parcel and refunded you as an apology. So your review isn’t too fair but we understand you, hope you liked the products and will trust us again. We’d be happy about that.
Sincerely,
Trixi

Thank you for updating the review! <3 Love you too!

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