The iFISH Store Avaliações 4.993

Resposta de The iFISH Store

Há 3 dias

Hi Nick;

Thank you so much! We’re glad everything went smoothly from checkout to delivery, and even better that your African Cichlids are still thriving a month later. Enjoy them, and we’re always here if you need anything down the road!

Resposta de The iFISH Store

Há 3 dias

Hi Ray;

Thanks for the awesome feedback! We’re glad everything arrived just as you were hoping and that the process was quick and smooth. Enjoy your new African Cichlids and we’re here anytime you need us!

Resposta de The iFISH Store

Há 4 dias

Hi Mark;

Thanks for the kind words. We appreciate you returning to us to add to your tank. Enjoy your African Cichlids and we’ll be here whenever you’re ready for more!

Resposta de The iFISH Store

Há 4 dias

Hi Geert;

Thank you for your feedback. We’re really sorry to hear about your experience.

We do want to clarify that all of our fish go through quarantine. We operate with a constant inventory rotating through our quarantine systems, which allows us to ensure fish are properly conditioned while also being able to ship orders more quickly when they’re ready. Because of that, orders may ship sooner than expected without skipping that step.

We’re also sorry to hear about the losses. We truly wish we had been contacted at the very first sign of any health concerns. We’re always happy to help troubleshoot—whether it’s water parameters, acclimation, or other factors—and in many cases we can help turn situations like this around when we’re able to step in early.

If you’re open to it, we’d still be glad to connect and learn more about what happened.

Resposta de The iFISH Store

Há 6 dias

Hi Rick;

Awesome to hear! Thanks for coming back to us again, we really appreciate it. Enjoy the African Cichlids!

Resposta de The iFISH Store

Há 6 dias

Hi Igor;

That’s awesome to hear—thank you so much! 😊 We love the excitement! So glad you’re happy with your discus. Enjoy them, and we’re here anytime you need us! 👍

Resposta de The iFISH Store

Há 6 dias

Hi Hosea;

Really appreciate you coming back to us! Glad to hear you’re happy with the quality of the discus and that everything got to you quickly. Enjoy them, and we’ll be here whenever you’re ready for more!

Resposta de The iFISH Store

Há 6 dias

Hi Regan;

We’re really sorry to hear about your experience and the loss of your Blue Diamond Discus.

We do want to mention that your order was shipped within the timeframe outlined on our website, which includes our quarantine and preparation process to ensure fish are healthy prior to leaving our facility.

That said, we truly wish we had been notified as soon as you noticed the discus wasn’t eating. Early signs like that are often something we can help troubleshoot right away, and in many cases, we’re able to identify the cause and turn the situation around with a few adjustments.

We always encourage customers to reach out at the first sign of concern so we can provide guidance and support in real time.

We appreciate your feedback and are very sorry things didn’t work out as expected.

Resposta de The iFISH Store

Há 7 dias

Hi Sara;

Love hearing this—thank you! So glad your cichlids arrived happy and healthy and are still doing great weeks later. That’s what it’s all about! Enjoy them, and just let us know if you ever need anything.

Resposta de The iFISH Store

Há 7 dias

Hi Joseph;

That’s so great to hear…thanks for sharing! We’re so happy your blue lobster arrived in great shape and is thriving. They’re such awesome, unique additions to a tank. If you ever have any questions or need anything down the road, we’re always here. Enjoy him!

Resposta de The iFISH Store

10 de abr. de 2026

Hi Taalib;

We really appreciate that—thank you for being such a great repeat customer! Glad you’re happy with your discus… that’s what we love to hear. We’ll be here whenever you’re ready for the next batch!

Resposta de The iFISH Store

10 de abr. de 2026

Hi Aasif;

That’s what we love to hear! Glad all your fish arrived safe and they’re still thriving weeks later…that’s always our goal. We really appreciate you trusting us with your order, and we hope to help you stock your tank again when you’re ready!

Resposta de The iFISH Store

12 de abr. de 2026

Hi Ian;

We’re really sorry to hear about your experience, and we truly appreciate you sharing it.

Epistylis can be frustrating to deal with, and you’re absolutely right that quarantining can be a good precaution when introducing new fish. Many of our customers have successfully acclimated their new fish from us without a quarantine after receiving their fish since we quarantine the fish prior to shipping on this end.

In many cases, though, epistylis is actually secondary to underlying environmental or bacterial conditions. It tends to show up when there’s elevated organic waste, stress, or existing bacterial activity in the tank, which can sometimes be triggered when new fish are introduced and the system gets temporarily out of balance.

Although our fish are quarantined and carefully observed before shipping, situations like this are never something we want for our customers. That said, the addition of new fish can create stress for both the newcomers and existing tank mates, which can sometimes bring out underlying issues that weren’t visible beforehand.

We do wish we had heard from you right away when the fish arrived or at the first signs of trouble. We’re always happy to help troubleshoot things like water parameters, filtration, and treatment options in real time. Many times, with early intervention, these situations can be managed much more easily.

If you’re open to it, we’d still be glad to help you get things back on track. Feel free to reach out to us anytime. We’re here to help.

Resposta de The iFISH Store

7 de abr. de 2026

Hi Alicia;

Thanks so much! We really appreciate you coming back when you decided to add to your tank. Love hearing that everything showed up fast and that the African Cichlids looked great. We’ve got you whenever you’re ready for more!

Resposta de The iFISH Store

7 de abr. de 2026

Hi Pamela;

Happy to hear that…thank you! Glad your gourami arrived safe and sound and he’s settling in nicely. We appreciate you giving us a try. Hope to see you back again when you’re thinking of adding to your tank!

Resposta de The iFISH Store

7 de abr. de 2026

Hi Jedi;

Thanks so much! We really appreciate you coming back to us to restock your tank!

Glad to hear everything looked great and the instructions were helpful. And happy the African Cichlids met your expectations. Enjoy them!

Resposta de The iFISH Store

7 de abr. de 2026

Hi Spencer;

Thanks so much for the feedback! We’re really glad to hear everything arrived quickly and that you’re happy with the quality of your cichlids.

We appreciate you giving us a try and hope to see you back again when you’re ready to add to your tank!

Resposta de The iFISH Store

5 de abr. de 2026

Hi Michael,

Thank you so much for giving us a try...we really appreciate it!

So glad to your dwarf neon rainbowfish arrived healthy and are already schooling in your tank! Sounds like they’re settling in perfectly.

We’re always here when you’re ready for your next order. Thanks again for the kind words!

Resposta de The iFISH Store

5 de abr. de 2026

Hi Keith;

Really appreciate your repeat business with us...means a lot! Glad your pleased with your African Cichlids. Whenever you’re ready for the next batch, we’ve got you!

Resposta de The iFISH Store

6 de abr. de 2026

Hi Michael,

We’re sorry to hear about your experience, but we do want to clarify a few important points for accuracy.

We stayed in consistent communication with you throughout this order and your previous one back in October. During that prior order, we replaced your discus as a courtesy (you only covered shipping), even after discussing that proper acclimation is critical—especially with sensitive fish like discus.

For this most recent order, you reached out to let us know that losses occurred a full week after delivery. As outlined in our policy and care guidelines, issues reported beyond the arrival window are typically related to tank conditions, acclimation, or environmental factors—not shipping or fish health at the time of arrival.

We did not receive photos or information within the required timeframe to evaluate a live arrival issue, and unfortunately, we’re not able to extend additional replacements in situations like this—particularly after a prior courtesy replacement was already provided.

We always aim to be fair and supportive, and we truly do our best to help customers succeed. However, we also have to remain consistent with our policies.

If you’d ever like help reviewing your tank setup, water parameters, or acclimation process, we’re still happy to assist.