The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Ver mais
After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Ver mais
My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.
Informações de contato
39 Ludgate Hill, EC4M 7JN, London, Reino Unido
- 0330 332 0579
- love@theirperfectgift.co.uk
- www.theirperfectgift.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
it is quite complicated to set up even…
it is quite complicated to set up even on the app, I think it would be easier to send all login details to customer beforehand rather than having to wait a couple of day's for code, activation is quite pricey, should be free

Resposta da Their Perfect Gift
Great Customer Service
Very attentive and high efficiency costumer care service when I needed support to reactivate my card.
Amazing Support with a speedy response time
The response has been extremely quick and always helpful.
Great support team !!
Answered very fast
Excellent for travelling in Europe
I highly recommend Their Perfect Gift Euro cards. My daughter recently used one for a school trip to Germany. It was safer then using cash and I could track spend on the app. Great if you have kids travelling outside the UK.
Perfect Supported team and immediately reaction…
Supported team and immediately reaction on my issue
Genuinely Care
After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right.
Please check spam messages when waiting for a response from them, they do get back to you, and within only a few hours.
Thish is going above and beyond for an issue I encountered and taking personal ownership to put things right. Not many founders still care this much to do right by their customers.
Worst gift card I've ever received.
Worst gift card I've ever received.
More than useless. So far the card has been rejected every time I tried to use it, from online retailers, PayPal and even Sainsbury's. Embarrassing and frustrating.
There's no cardholder name, so any website where this is essential info (most of them) you won't even be able to even get to the payment screen.
I've heard you can purchase Amazon gift cards with it so that might be an option.
Their own marketplace is a scam, everything is priced way higher and purposely priced with awkward amounts to ensure you leave an odd amount on the card that's impossible to use and will almost certainly expire within a year.
For example the B&O headphones are £470.20 on the marketplace but £335 on amazon. The Bowers & Wilkins are £307.01 but £199 on amazon.
Horrible business model that has turned a generous gesture into a highly negative experience.
EDIT
As you can see from the incredibly condescending reply, this is the kind of crap service you can expect. Of course I've activated it, unfortunately this isn't the first time I've received one of your crap cards, so it's not me it's you.

Resposta da Their Perfect Gift
Going the extra mile
I inadvertently put the wrong email address for the recipient.i informed them he company and they kindly sorted problem.highly recommended them-dan Mac.
Since discovering them
Since discovering them, TPG are an incredible resource for me to send personalised giftcards securely to loved ones around the country.
Their customer service is top tier, A+, 5 star level.
Ellie - is the best! Her great customer service; understanding, patience, and professionalism, is incredible. She goes above and way beyond for customer, truly a valuable asset to TPG. Thank you Ellie for everything you do, you are priceless- pun intended! :)
Check for any hidden costs
I’ve been trying to arrange some vouchers for some work colleagues but it’s proving to be a challenge. They provided the costings for the vouchers I wanted along with a charge of £7.49 per card for processing and activation. (I was ok with this as they need to make some money!). However, they then added a 15% charge on the load amount as I didn’t do it online. (Unable to as need to be invoiced and then my company to pay via bank transfer?). Really disappointed with how this company gave me a price and then added the 15%. Due to the charge I’ll now need to look at other options as doesn’t make it viable!

Resposta da Their Perfect Gift
Quick and fast response.
Tom was very nice and polite, responded to both of my tickets very nicely. The support was very helpful and quick. A big thank you to whomever helped, as well as Tom.
MasterCard virtual gift cards can't be used in physical stores using Apple Pay, which is frustrating.
MasterCard gift cards are great option for online shopping, but it would be even better if they could be used in physical stores through app like Apple pay. This would make it easier for people who prefer to pay digitally in regular stores
Scammers !!!
**Scammers Alert!**
Someone attempted to steal from me using all my personal information, including my card details. They called from a private number, posing as my bank, and tried to convince me to provide a code to confirm a transaction of £1,984.02.
Please be cautious and do not trust them! Stay aware and protect your information!
Don't trust them!!! BE AWARE!!!

Resposta da Their Perfect Gift
Its a great way to send money safely a Christmas20th november as a gift for a friend
i live in france difficult to send money safelyto the UK WELL IMPRESSED I AM THANKS A MILLION
Great customer service
Hello BIG thank you prompt response,
Steph has been really helpful today. 11 out of 10
Speedy resolve via email… very…
Speedy resolve via email… very informative and easy to understand
Thank you
Poor customer services experience
This company offers guaranteed next working day deliver, for a whopping £11.99 for orders placed before midday. If choosing that option, next day delivery is probably pretty important. When it did not happen, there was a disinterested, uncourteous response from customer services. I would not use ’Their Perfect Gift’ again.

Resposta da Their Perfect Gift
Fantastic Service
Always so prompt at coming back - nothing is ever an issue and most things are turned around within less than an hour of me querying something.
I had a problem with the amount on the…
I had a problem with the amount on the gift card I ordered and they dealt with it very quickly and issued a new one to reach me the next day I was very happy and recommend them to family and friends
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







