I use the Stamford branch and prefer to speak face to face rather online. Found staff to be friendly and knowledgeable. I do agree with some comments that online system does seem to be unco-perative... Ver mais
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Veja o que dizem as avaliações
What we appreciate is bring able to go into a local branch office and deal face to face rather than online. Staff always well informative and friendly
A empresa respondeu
Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to t... Ver mais
A empresa respondeu
Impossible to contact since their systems change to HELP customers Hours on phone and eventually cut -off . 3 hours and counting They have a call back function that has happened 2/3 times and severa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Informações de contato
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, Reino Unido
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3,4
Bom
246 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Telecoms very poor
Again the same problems no one answering the phone and not able to leave a message and problems logging onto the website
27 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re still working through a few ‘quirks’ with our new portal and we have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
If you still need our help, you can email us your contact details to marketing@mmbs.co.uk and we'll direct your query to the correct department.
Thanks
Kayleigh
Difficulty contacting Building Society
I have invested with this Building Society for over 6 years and until recently have always had fantastic service. Since they have 'improved' their online experience I am unable to access my account online.
Every time I have telephoned to speak to a person 'they are always busy helping other customers', even immediately phones lines are available. Have not managed to speak to a person to discuss my issues.
I can only comment on my personal experience but it has not been good for me since they have transformed their systems.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for providing us with feedback. We're sorry you feel there's been a decline in the level of service you have come to expect from us recently.
We’ve been keen to get our new online portal up and running for customers as soon as we could and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
If you still need our help could you email us your contact details to marketing@mmbs.co.uk we will then endeavour to direct your query to the right team and ask them to get in touch.
We hope you’ll bear with us during this period and that you soon start to see the return of the level of customer service you’ve come to expect of us.
Kayleigh
VERY WORRIED - Have Melton gone bust ?
Very worried my fixed rate bond matured and the funds have not been paid to my nominated account. Have rung numerous times and numbers of branches and always the same pressing of keyboard options a small wait and then cut off.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Geoff,
Thank you for taking the time to leave us a review.
We’re really sorry to hear of the difficulty you have had reaching us, and the concern this has caused you.
We are experiencing a high number of calls due to a recent system upgrade and the recent fixed rate maturity.
If you have provided us with your instructions, we are working through these and as outlined in your maturity pack you should receive payment to your nominated account within 2 working days from the day after the fixed end date.
Once again we apologise for any worry being unable to reach us during this period, however we can assure your money remains safe and secure. If you still have concerns please feel free to drop us an email to marketing@mmbs.co.uk with your details and we can arrange for someone to get in touch.
Thanks,
Kayleigh
My Mum had given closure notice on her…
My Mum had given closure notice on her 100 day access account in July! She has tried constantly over the past two weeks to call to check that the funds will be transferred to her current account. No one ever answers. She has emailed, requested call backs and sent enquiries on the website... Still nothing. The 100 days is up today and she has no idea where her money is! Despicable service!
22 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Sue,
Sorry to hear your Mum has struggled to reach us. We're experiencing a larger than normal volume of calls due to our system upgrade and a recent bond maturity.
If you'd be happy to email us your mums details to us at investmentadmin@mmbs.co.uk, we can take a look into what's happened here.
Many thanks,
Kayleigh
A Frustrating Experience …
I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for proof of who I was … this could be done by taking a current Bank Statement, or similar document into a local Branch. They already had my cheque, with name, account number and branch details and common sense says this is better than a Bank Statement. And over the year’s they had mailed statements etc to me! This wastes customer’s time and is so frustrating … I wouldn’t invest again with them !!
21 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi John,
I'm sorry to hear that you're experiencing frustrations with our processes.
We endeavour to verify identification electronically whenever we can. Occasionally, where we've been unable to do this in order to fulfill our legal and regulatory obligations, we may request proof of identity from new or existing customers.
We apologise if this has caused you inconvenience.
Thank you for taking the time to provide us with feedback.
Kayleigh
Marvellous
I’m not too good with all this computer business, but Joy I think her name was was grand and she stayed on the phone with me for quite a while and helped me get everything sorted out so I could finally get on online very lovely lady patient and a pleasure to talk to. Folks like her make all the difference these days.. Im very glad I got through to someone so kind and helpful
15 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi David,
We are pleased to hear that we were able to provide you with the support you needed to get online.
We've shared your feedback with both Jay and her line manager.
Thank you for taking the time to leave us a 5* review.
Thanks,
Kayleigh
Not impressed !!!
Not impressed - couldn't re-register my account - simply came up with an error message giving no details of what was wrong, tried to call by telephone - couldn't get through, told to try later, requested a call back on line - the site couldn't forward the request - sent my maturity instructions by post - wonder if there's anyone at the other end to action my request? I think I'll avoid this B/S in future - not too communicative.
Hello Kayleigh - well, I've provided my contact details - still waiting. Tell you what, don't bother calling me just confirm via Trustpilot that you've sent my matured funds to my nominated account - won't be depositing any monies with Melton again - p.s. your useless message request site still doesn't work - suggest you get someone qualified to GCSE level to write your websites
15 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Geoffrey,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t been able to reach us on the phone. We’ve tried to give you a ring on the contact details we have for you but haven’t been able to reach you. If you could send us your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.
Thanks,
Kayleigh
Trying to set up my new on line banking…
Trying to set up my new on line banking because they have changed their system is impossible.
When you call them they put you in a queuing system that if they don't answer in about 2 minutes they just say call back, tried about 6 times you get the same message.
When I eventually got through the advice didn't work so now I've can't gain access on line.
Why did they change their system which worked perfectly before.
I wouldn't recommend using them and once my bond matures I'll not be a customer in future.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to provide some information on your experience.
We’ve introduced the new system following feedback from our members. It will help us to improve our processes and broaden the range of products we are able to offer our customers. We appreciate your frustrations in being unable to access your account online, and we’re working through a few ‘quirks’ in our new system. Our teams are also still familiarising themselves with the new way of working, so apologies if their initial guidance didn’t resolve your issues.
If you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you. We hope that once you can get logged in, you’ll be able to see the enhanced functionality available on the upgraded system and see the benefits of the upgrade.
We hope you’ll continue to bear with us during this period.
Thank you,
Kayleigh
Unable to access support to log on or…
Unable to access support to log on or by telephone.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Andrew,
Thank you for taking the time to provide us with a review.
We’re sorry to hear you’ve had difficulty logging in and reaching us when you were experiencing issues.
We have provided some guidance for members on our website which, if you haven’t already trie,d you may find helpful. You can find that here: https://www.themelton.co.uk/how-to-register/.
Sorry that you’ve had difficulty reaching us. Our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than normal. If you’ve left us a message or emailed us, we will respond as soon as possible. Alternatively, if you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.
Thank you,
Kayleigh
Not contactable!
Since the 29th September 25 this company has cut off all contact. Calls are unanswered or cut off and e-mails ignored. The website is unusable as it's being 'improved'. I'm on my 14th day of trying to access an 'instant access' account. Very poor - both me and their service.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear you’ve found contacting us difficult. Our teams are adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to deal with queries and return messages.
If you’ve left us a message or emailed us, we are working through those messages and will get back to you. However, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.
Thank you
Kayleigh
Unable to login into my savings account…
Unable to login into my savings account for more than 2 weeks. Telephoned office which after long message cut me off. Unprofessional. Do NOT USE
13 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Simon,
Thank you for taking the time to leave us a review.
We are sorry for the period during which you have been unable to access your account. We have undergone a significant upgrade to our systems, which we are pleased to say was completed and available last week. You should be able to access your accounts via our new portal. All the information you need is on our homepage themelton.co.uk.
We’ve been keen to get our new online portal up and running for customers as soon as we could, and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website, which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
I’m sorry to hear your call was cut off. If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk we can get in touch to try and assist you.
Thanks
Kayleigh
Resposta da Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re disappointed to hear you are having trouble navigating and would be keen to understand where your experiencing issues and how we can improve.
If you’d be happy to share more detail with us, please send an email with your details to operationssupport@mmbs.co.uk. We can then either utilise your feedback to improve our services or get in touch to try and assist you.
Many thanks,
Kayleigh
Oh dear oh dear.
Oh dear oh dear.
The launch of their new digital platform has been pretty poor in my opinion. Having advised us by email of the forthcoming upgrade to their online portal, which granted was well overdue, there has been no update or correspondence since.
Went to the new log in page and fumbled about trying to use my regular account numbers etc to no success. Eventually tried the 'activate now' button and again tried to use existing account codes only to be told 'invalid data'
Eventually somehow located the 'step by step' guide (why they could not have emailed this to their customers is beyond me) and have now created my account.
I had a regular payment from my saving account to my nominated bank account which should have been paid on the 7th. It wasn't.
Decided to do a 'faster payment' (normally processed within 2 hours) on Friday. Eventually showed up as processed on the Melton site on Saturday. Sunday morning and still not in my nominated account.
Unbelievably as other commentators have said the Melton is still technically 'answering phones from just 9am to 4pm Monday to Friday although you cant get through.
Email from Thursday night remains unanswered.
No extra staff? No apology? No email? No extending switchboard times?
Quite shockingly executed upgrade to be honest. Customer or communications director should be considering their position as this has not gone well and tarnished their image quite badly
12 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to provide us with some feedback.
We’re disappointed to hear how you feel about how we've executed our system upgrade, and we're sorry that you have had trouble reaching us.
Our teams are still adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to help customers with their queries, and call volumes are higher than we were expecting.
We have been sharing what information we can, as soon as we can, during this period of transition for us so apologies if you feel that the communication from us hasn’t been as you would expect.
If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.
We hope you’ll bear with us during this period and that you soon start to see the benefits that this upgrade offers our customers.
Many thanks,
Kayleigh
Reaching maturity.
My account was reaching maturity & I needed it moving to another location & wanted confirmation that my request would be carried out, But that was not achieved & contact with the company is difficult. Not enough emphasis is attached to the customer; without whom they cease!
10 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear you’ve found contacting us difficult. Our teams are still adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than we were expecting.
We try to put the customer at the heart of everything we do, so we’re saddened to hear that you feel we haven’t attached enough emphasis on the customer in this scenario. We’re always keen to understand how we can do better, which your feedback will help us to do.
If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.
Thank you
Kayleigh
Can't access my account since the…
Can't access my account since the digital update (although it doesn't appear anything great has changed) but also can't get through on the phone and I await a reply to my email. Their phone service has always been suspect but it's even worse now. They badly need an app.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Roy,
Thank you for taking the time to provide us with some feedback.
We’re working through a few ‘quirks’ in our new system and in the meantime have provided some guidance for members on our website which if you haven’t already tried you may find helpful, you can find that here: https://www.themelton.co.uk/how-to-register/ We hope that once you are able to get logged in, you’ll be able to see the enhanced functionality available on the upgraded system.
We’re sorry that you’ve had difficulty reaching us. Our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than normal.
If you’ve left us a message or emailed us, we will respond as soon as possible. Alternatively, if you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.
Thank you
Kayleigh
The systems upgrade and ongoing lack of support
The systems upgrade and lack of access to the portal more than 10 days later means I cannot manage my account in the timeframe required for a matured account and I risk loosing out on a re-investment opportunity that I have signed up for. The lack of any phone support which just hangs up after 2 minutes is appalling. Apart from the implementation, someone has made a big mistake in risk assessing this upgrade.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Izaq,
We are sorry to hear of your disappointment and the difficulty you’ve experienced reaching us.
Our new portal has been up and running for a few days, so once you've activated a new profile, if your account is a non-ISA account maturing in October you can input maturity instructions online. Additionally, postal maturity packs were also sent at the start of this week to all maturing customers.
If you haven't already accessed it, we do have a step by step guide on our webpage, which you may find useful. You can find that here: https://www.themelton.co.uk/how-to-register/.
We have been experiencing higher volumes of calls than normal due to the launch of our new system, and our teams are still adjusting to the new way of working, so we aren't getting to calls as quickly as we would like. If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.
Thanks,
Kayleigh
Unfortunate system upgrade
AS others are saying I cannot get onto the new system. I have tried contacting by phone and by email but have no replies. I don't need to get at the money but would like to check the balances have transfered correctly for myself. Late on allowing access to system and then it says that information is incorrect when try to register. Very poor image. I have been with the melton over 50 years and always thought customer service was good but this changeover has been appalling
9 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hello,
Thank you for taking the time to provide us with some feedback.
We’re sorry to hear you’ve had difficulty reaching us. We have been experiencing higher volumes of calls than normal due to the launch of our new system, and our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries.
We’ve been keen to get our new online portal up and running for customers as soon as we could and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
If you’ve emailed and left us a message, we will get back to you to help you through the process should you still experience difficulty with the above.
We hope you’ll bear with us during this period and that you soon start to see the return of the level of customer service you’ve come to expect of us.
Thank you,
Kayleigh
Not impressed
The juxtaposition of Melton making changes to their online systems (September/October), my c27 month fixed rate bond maturing (October) and going away on holiday (starting mid October) was unfortunate as I wanted the assurance of knowing that I would be able to give Melton my maturity instructions before I went away.
As it happens, it all worked out OK but it was a worrying time. Melton’s communications were poor. They told you when you would NOT be able to do things online but not when you would be able to resume online activity and, in my particular case, when I would be told, other than in very general terms, what my maturity options were. When they did eventually commit to a ‘go live’ date for online activity to resume, they failed to meet it. It did not inspire confidence.
I also found strange some of their requirements for registering for their new online portal. For example:
Put a nought in front of your account number as the new system needed an 8 digit account number and theirs were only 7 digits.
Do not put the nought in front of your mobile phone number when entering it.
Use dashes rather than slashes between date, month and year when entering a date of birth. I don’t think I’ve come across that one before.
Sending 6 digit one time passwords by email. Most other financial institutions I work with send them by text to a mobile.
I suspect many of their online customers have had a few problems registering.
All in all, this experience does not leave me feeling kindly disposed towards the Melton. I think it displays a lack of real customer focus – it was all about them and not about the customer. Because of that I think I’ll reinvest my matured funds with another financial institution. There are plenty of them out there!
9 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Clive,
Thank you for taking the time to provide us with some feedback, which we will we take on board.
We’re sorry you feel our communication hasn’t been great; we have been sharing what information we can, as soon as we can, during this period of transition for us so apologies if you feel this hasn’t been as you would expect.
We try to put the customer at the heart of everything we do, which is why we’ve been keen to get our new online portal up and running for them as soon as we possibly could, so naturally, we’re disappointed to hear you feel we’ve lacked customer focus on this occasion.
We’re working through a few ‘quirks’ in our new system and in the meantime, have provided some guidance for members on our website to try and ease them through the registration process and enable customers with maturing accounts to provide us with their maturity instructions online.
We’re sorry if you feel we’ve missed the mark on this occasion, but we do welcome your feedback on how we can do better.
Thank you
Kayleigh
My savings account is due to expire and…
My savings account is due to expire and I need to decide on my options. Have been unable to login to my account since the weekend and it is impossible to get through on the phone. The reason given on their site is a “system upgrade”!! Very poor excuse! I’m wondering if they have been hacked
7 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Juliet,
Maturity packs for accounts maturing in October were sent by 1st class post to customers at the start of this week, so should be arriving within the next day or so.
We are sorry for the period during which you have been unable to access your account. We can assure you our systems are secure and have not been compromised.
We have undergone a significant upgrade to our systems, which we are pleased to say is now complete, and you should be able to access your accounts via our new portal. All the information you need is on our homepage themelton.co.uk.
Thanks
Kayleigh
NOT CONTACTABLE!!
I had an appointment scheduled with a mortgage adviser today and no one has contacted me. i have emailed twice and tried calling 4 times but no one answers the phone. very unprofessional and not at all helpful.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Melton Building Society
Hi Holly,
We're so sorry that your appointment didn't go ahead as planned.
We understand someone will be in touch with you soon.
If you experience any further issues, please feel free to contact us at marketing@mmbs.co.uk, and we can escalate this for you.
Thanks
Kayleigh
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