Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the po... Ver mais
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Veja o que dizem as avaliações
The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible! Issue 736 back in February was never delivered. Ph... Ver mais
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The Phoenix is suc a wonderful comic; my children both love it (age 7 and 10) - they read it front to back again and again, and are constantly drawing using the tutorials or copying the pictures. It's... Ver mais
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The Phoenix has become part of the family, with our 10 year old waiting impatiently for the postman every week and pouring over every single page as soon as it arrives. We’re all huge fans, not least... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing!
Informações de contato
David Fickling Comics Limited (trading as The Phoenix), 26 Beaumont Street, OX1 2NP, Oxford, Reino Unido
- support@thephoenixcomic.co.uk
- www.thephoenixcomic.co.uk
4,1
Muito Bom
45 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great magazine for small people…
It was easy to order and my grandaughter loves it!
16 de abril de 2026
Resposta de The Phoenix comic
Hi Peter,
Thank you for taking the time to leave a review.
We are so please to hear that you found signing up for your subscription easy and that your granddaughter loves the comic!
Best wishes,
Team Phoenix
Ninja Vs ninja
Ninja Vs ninja - my daughter wishes there was a whole comic with just this ☺️
21 de abril de 2026
Resposta de The Phoenix comic
Hey there,
Thank you for leaving a response.
We are happy to hear that your daughter is a big fan of Ninja Vs Ninja!
Best wishes,
Team Phoenix
excellent comic which provides lots of…
excellent comic which provides lots of interesting and varied reading material.
21 de abril de 2026
Resposta de The Phoenix comic
Hey Laura,
We are pleased to hear that you are enjoying the comic, thank you so much for leaving this review.
Best wishes,
Team Phoenix
My granddaughter loves it!
My granddaughter, for whom the Comic was purchased, loves the content and receiving it so frequently!! Being slightly dyslexic, it also helps with her reading abilities.
21 de abril de 2026
Resposta de The Phoenix comic
Hi Jean,
Thank you for taking the time to leave a review.
We are happy to hear that your granddaughter loves The Phoenix, and that it has helped her reading.
Best wishes,
Team Phoenix
Everything is as promised they deliver…
Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the postman to deliver and is delighted with the comic, then when it arrives immerses himself straight into it.
21 de abril de 2026
Resposta de The Phoenix comic
Hi Bob,
Thank you so much for leaving a review!
We are so pleased to hear that you were able to easily change your subscription address and that deliveries have been arriving smoothly. It is also lovely to know that your grandson is delighted with The Phoenix.
Best wishes,
Team Phoenix
My grandson loves your magazine and…
My grandson loves your magazine and when he’s finished with it, it gets passed on to his friend and sister. They too look forward to each issue.
21 de abril de 2026
Resposta de The Phoenix comic
Hey Jacqueline,
Thank you for leaving a lovely review.
We are so happy to hear that your grandson loves The Phoenix, and that his sister and friend also look forward to reading it.
Best wishes,
Team Phoenix
My grandson LOVES his Phoenix…
My grandson LOVES his Phoenix subscription and waits eagerly each week for it arriving,
21 de abril de 2026
Resposta de The Phoenix comic
Hi Karen,
Thank you for taking the time to leave a review!
It is so wonderful to hear that your grandson loves his subscription to The Phoenix.
Best wishes,
Team Phoenix
When the Phoenix drops through our…
When the Phoenix drops through our mailbox each week it makes my daughter so happy. Thank you so much.
21 de abril de 2026
Resposta de The Phoenix comic
Hey there,
Thank you for your review!
We are so pleased to hear that your daughter is enjoying The Phoenix each week.
Best wishes,
Team Phoenix
Resposta de The Phoenix comic
Hey Rebecca,
Thank you for leaving a review!
It is lovely to hear that your son loves The Phoenix and it is arriving each week as expected.
Best wishes,
Team Phoenix
Great Comic - Terrible customer service!
The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible!
Issue 736 back in February was never delivered. Phoenix customer support said they’d send out the missing issue but sent the wrong one. We have contacted them multiple times since by both phone and email and been assured that the missing issue is in stock and will be sent out. 10 weeks later it still hasn’t appeared and my son has a stack of unread comics that he’s refusing to read until the missing one turns up!
We did try to buy the missing issue from the website but it is not available to buy online.
All very frustrating!
20 de abril de 2026
Avaliação não solicitada
Resposta de The Phoenix comic
Hi Kate,
Thank you for your feedback on the comic and the customer service; we are glad to hear that your son loves The Phoenix and has been a subscriber for five years.
We are, however, so sorry to hear about the unsatisfactory customer service that you have received while requesting a replacement issue.
Unfortunately, back issues of issue 736 went out of stock in late February; we are so sorry to hear that you were told differently and that this has caused disappointment and upset. We have passed on your review to our customer service team so we can look into why this has happened and ensure it doesn't happen again in future.
We have located a copy of 736 in our head office and will send you a message to request your details so we can send this out to you first class so that your son can continue to read The Phoenix without missing an issue.
Best wishes,
Team Phoenix
Excellent magazine
Bought for my Grandson he is thoroughly enjoying the magazine and the characters antics.
11 de março de 2026
Resposta de The Phoenix comic
Hi Glenda,
Thank you for your lovely feedback about The Phoenix! We're really pleased to hear your grandson is enjoying his gift.
Best wishes,
Team Phoenix
SCAM!
SCAM!
Terms and conditions were blurred out and did not show that the trial would result in a subscription.
I read the reviews on the Facebook advert which had clearly been made by the company saying “at last a company that doesn’t automatically apply subscription” and one person wrote “I worry if the deal is too good to be true it usually is” followed by comment saying “oh no if you want to continue you have to contact”.
You have no idea how this impacts low income families- shame on you!!!
25 de março de 2026
Avaliação não solicitada
Resposta de The Phoenix comic
Hi Katy,
Thank you for your feedback, we take all reviews seriously and we are so sorry that you have had a negative experience with The Phoenix.
Upon signing up for the £1 for six issues trial, the checkout states that the sign up offer is '6 issues for £1, then £36.99 every 13 issues.', we apologise if this was not clear that the subscription would automatically renew if it was not cancelled during the trial.
We will be in contact to ask for further details so we can assist with a cancellation, and refund of the most recent charge, so we can rectify the problem as soon as possible.
My grandson loves his Phoenix
My 9 yr old grandson really enjoys his Phoenix comic. It arrives regularly and he looks forward to it coming.
19 de março de 2026
Resposta de The Phoenix comic
Hi Simon,
Thank you for leaving this review!
It is lovely to hear that your grandson enjoys reading the comic, and we are glad to know that your deliveries are arriving regularly.
Best wishes,
Team Phoenix
My son absolutely loves these comics
My son absolutely loves these comics. He looks forward to them arriving in the post each week.
They certainly seem to appeal to a neurodiverse reader!
24 de março de 2026
Resposta de The Phoenix comic
Hey there,
Thank you for your review.
It is wonderful to hear that your son loves The Phoenix and looks forward to it arriving each week!
All the best,
Team Phoenix
Great part of our son's week
Great part of our son's week. He looks forward to it every week - huge part of his imagination and screen free!
24 de março de 2026
Resposta de The Phoenix comic
Hi Ana,
Thank you for leaving a review!
We are so glad to hear that your son looks forward to receiving The Phoenix each week!
Best wishes,
Team Phoenix
Resposta de The Phoenix comic
Hi Clare,
Thank you for leaving a review!
We are happy to hear that you think The Phoenix is a great magazine for kids, and that your child enjoys the content.
Best wishes,
Team Phoenix
Great magazine always sent on time
Great magazine always sent on time. My kids love it!
24 de março de 2026
Resposta de The Phoenix comic
Hi Kathryn,
Thank you for leaving a review!
We are so pleased to hear that your copy of The Phoenix arrives on time each week, and that your children love it.
Best wishes,
Team Phoenix
My granddaughter loves The Phoenix
My granddaughter loves The Phoenix. She waits impatiently for it to arrive each week & reads it from cover to cover.
23 de março de 2026
Resposta de The Phoenix comic
Hi Alison,
Thank you for your review.
It is wonderful to hear that your granddaughter loves The Phoenix!
Stay Phoenixy!
Team Phoenix
My son loves this comic
My son loves this comic. It's also getting him interested in art and drawing. He's been doing the online tutorials which he really enjoys.
23 de março de 2026
Resposta de The Phoenix comic
Hey there,
Thank you for leaving a review!
We are so pleased to hear that The Phoenix has helped get your son interested in art, and that he has been enjoying the online tutorials.
With all best wishes,
Team Phoenix
Competition that beats the internet
I buy phoenix for my grandson who is 10. After over a year he is just as excited to receive his comic through the post now as he was when it started. His mother says he prefers to read his comic when it first arrives to the internet. For his birthday this year I bought him 2 mugs, a pencil case and 3 files to keep his comics tidy and he is really thrilled with them.
11 de março de 2026
Resposta de The Phoenix comic
Hi Gillian,
Thank you for leaving a review.
It is great to hear that your grandson is a fan of the comic, and that he enjoys the shop merchandise!
With all best wishes,
Team Phoenix
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